DevOps Support Engineer, Buildkite
Offers equity
More information about location
Automation & collaboration tools
Be an early applicant
Automation & collaboration tools
101-200 employees
Be an early applicant
Offers equity
More information about location
101-200 employees
Company mission
To build tools to help the best software teams stay happy and productive.
Role
Who you are
- This role is a perfect opportunity for a Software, DevOp or Infrastructure expert, that is customer obsessed and feels challenged and rewarded, by solving tough problems for smart people
- 🎯 Customer-Centric Mindset – Passionate about delivering an outstanding support experience with patience and empathy
- 💻 Technical Expertise – Ability to code, with experience in Bash scripting, Python, Ruby on Rails, or Golang
- ️ DevOps & Cloud Knowledge – Familiarity with CI/CD tools like Buildkite, plus experience with Linux, AWS, GCP, Azure, Terraform, and Kubernetes
- 🧠 Problem-Solving Skills – Strong troubleshooting ability and the confidence to tackle complex technical challenges
- Autonomous & Proactive – Comfortable working independently and taking initiative in a fast-moving environment
- ✍️ Excellent Communication – Strong written and verbal skills, with experience collaborating across remote teams
What the job involves
- This is not your average Support Engineer role
- Firstly, you’ll support Buildkite’s enterprise customers. This means closely collaborating with Software Engineering teams at places like Canva, Uber and Airbnb. You’ll use your knowledge and experience to figure out ways to unblock them from highly complex CI/CD, Software and Infrastructure problems
- Secondly, you’ll play a vital role in shifting the support team into a 50% reactive, 50% proactive function. This means you’ll spend half your time designing and implementing preventive and scalable tools and processes. All to help Buildkite to scale a world-class and efficient experience for our customers
- At Buildkite, we prioritise work-life balance, offering flexible hours for our Support team, without any on-call! You'll work within the business hours of the region you support, ensuring customers get the help they need when they need it
- Work closely with Buildkite’s enterprise customers to troubleshoot and resolve highly technical CI/CD, software, and infrastructure issues
- Provide support via Slack, Twitter, Zoom and Email
- Lead planning and retrospective meetings with customers to improve their Buildkite experience
- Proactively designing tools and solutions that prevent issues before they arise
- Develop, maintain, and review open-source tools, including plugins (Bash) and tooling (Golang, Bash)
- Identify and implement process improvements to create a world-class customer experience
- Act as an advocate for customers, ensuring their feedback is heard and addressed
- Proactively post issue updates and share insights to improve customer awareness
- Submit documentation changes that enhance the customer experience
Our take
With researchers predicting that the CI/CD tools (delivery software automation tools) market will grow by 18% by 2031, now is a better time than any for companies like Buildkite to find clients. Founded in Australia in 2014, Buildkite is well placed to find delivery company clients in the 2020s from its huge landmass and export home country Australia.
Buildkite design tools and platforms for eCommerce, communications, and delivery companies as large as Shopify and Intercom. In 2022, it was awarded $21 million in Series B which it plans to use to develop new products. This is off the back of the success of its Test Analytics tool which can help test the reliability of test suites for developers.
Buildkite still has some tricks up its sleeve and continues to develop new suites of products for software clients, showing that it is a still-relevant company amidst a lot of competition.
Steph
Company Specialist at Welcome to the Jungle
Insights
43% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Nov 2022
$21m
SERIES B
Aug 2020
$17.8m
SERIES A
Total funding: $39m
Company benefits
- Yearly budget to spend on travel, conferences, workshops, courses, and books
- Comprehensive health and hospital cover
- 6 months of paid leave if you’re the primary carer, and 3 months if you’re secondary (you can use it flexibly, change between primary and secondary, and take the same leave for a still birth)
- Budget for a desk and chair, and a new computer as well as any other tech
- Co-working budget
- 6 weeks of paid leave per year
- Take time out of work for fitness
- Yearly budget to spend on things like yoga, climbing, personal training, or a day at the zoo
Company HQ
CBD, Melbourne, VIC
Leadership
Keith Pitt
(CEO)Previously Software Developer at Pin Payments,Senior Developer at Envato, Co-Founder at Desktoppr, Software Developer at Hooroo.
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