Senior Customer Success Manager, Foodsteps

• 5+ years experience in B2B account management or customer success
• Commercially minded, with experience of owning and delivering against renewal and expansion targets
• Able to build engaging proposals responding to customer needs and identifying future opportunities
• Experience dealing with a range of customer types, from small to large businesses, and from C Suite to operational roles
• A people person, with great communication skills, and able to build strong relationships with customers
• Ability to communicate complex, technical information in an easy-to-understand way
• Creative and innovative approach to problem-solving
• Strong project management and organisational skills
• Interest in food sustainability and carbon accounting
• Collaborative and creative working style
• Comfortable working with data

Desirable

• Foodsteps is hiring a commercially-minded Customer Success Manager to act as the main contact across our key client accounts
• We’re looking for perceptive candidates who will be responsible for building strategic account plans, maintaining strong relationships with key stakeholders and identifying growth opportunities
• Central to success in this role is communication; with clients and with the team at Foodsteps, to ensure quality and trusting relationships
• We’re looking for motivated candidates with great people skills, commercial aptitude and attention to detail
• Understanding the clients needs deeply and have great instincts for how best to support their needs
• Building loyalty with the customer to ensure long term client retention and expansion
• Owning commercial targets within strategic accounts
• Leading Quarterly Business Reviews and briefing senior stakeholders within Foodsteps
• Sharing client insights with Customer Success, Impact and Product teams readily and clearly
• Taking initiative to improve customer experience and internal operations, and sharing these innovations with others
• Conducting product demonstrations for customers
• Over time, Customer Success Managers will also develop an expert understanding of the Foodsteps products, roadmap, methodology and capabilities, and be able to coordinate customer success in a fast changing product environment
• They should be able to make this knowledge easily accessible and actionable to all other members of the customer success team
• Reporting to: Head of Customer Success

• Please apply with an up-to-date CV and cover letter