Mid-Market Account Executive, Ultimate
Conversational AI customer service builder
Job no longer available
Conversational AI customer service builder
201-500 employees
Job no longer available
201-500 employees
Company mission
To bring joy to customer service through the world’s most powerful virtual agent platform.
Role
Who you are
- BA/BS degree or equivalent experience required
- A Minimum of 5 years of B2B sales or solution engineering experience, preferably in the SaaS industry with a proven record of exceeding sales targets
- Strong, consistent track record of achieving targets & quota achievement in 2 of the last 3 years; President’s club membership is a plus
- Expertise in navigating complex sales cycles and renewals, including multi-month, value-centric processes with proof of concept stages
- Experience in managing customer relationships with organizations across a range of revenue scales
- History of sales success with VP and C-level executives in Mid Market accounts
- Outstanding presentation, negotiation, and closing skills
- Experience creating and leveraging territory and account plans
- An entrepreneurial spirit, a collaborative mindset, and a drive for personal and professional growth
- Demonstrated industry experience, with the ability to navigate industry trends and dynamics and build relationships with key decision-makers and champions
- Familiarity with key Sales tools such as Salesforce.com, Outreach, and Clari
- Ability to travel to customer locations
What the job involves
- To achieve this, we're looking for a successful Mid Market Account Executive with a proven track record in B2B sales and a passion for driving growth within the SaaS space.
- You will play a vital role in growing our Mid Market account base, and closing deals of varying sizes and sales cycles.
- Your focus will be on building relationships and introducing innovative solutions to new customers, in addition to growing our existing partnerships by continuing to expand our offerings and deepen Zendesk's impact
- Directly drive top-line revenue growth through the acquisition of new Mid Market customers and developing strategies to penetrate top tier accounts
- Proactively identify and pursue opportunities to cross sell additional products and services to existing customers to optimize account revenue and profitability
- Manage and nurture key customer relationships to ensure maximum satisfaction and retention, fostering long-term strategic partnerships
- Leverage data insights, customer intents, and adoption history to effectively prospect new clients and enhance retention strategies, leading to improved conversion rates in new business pipeline and increased retention and expansion of existing clients
- Demonstrate a strong understanding of Zendesk products and align them with clients’ business objectives to secure product expansion and customer satisfaction
- Lead complex, value-centric sales cycles, including multi-month deals with proof of concept stages
- Consistently develop a robust pipeline of qualified opportunities and maintain an accurate sales forecast to exceed quarterly and annual revenue goals
- Establish and maintain C-level executive sponsorship, leveraging your industry expertise to build relationships with decision-makers and champions
- Collaborate effectively with internal teams and leadership to optimize sales strategies and drive sales execution
- Negotiate and close complex deals, leveraging a consultative approach, utilizing exceptional communication skills to present compelling business cases and value propositions
Our take
In the rapidly evolving landscape of digital transformation and eCommerce, businesses are locked in fierce competition, elevating the significance of customer experience. This places considerable strain on customer support teams to deliver exceptional services while managing costs. The solution to this challenge lies in AI-powered digital support automation.
Ultimate provides a no-code automation platform capable of automating up to 60% of support workloads. With a focus on NLP-powered technology, Ultimate has given itself a strategic edge. Its conversational AI is available in 109 languages, consistently positioning the company as a top contender in G2.
The onset of 2022 markets a string of successes for Ultimate, including a record-breaking first half, the appointment of a global customer success executive, and ongoing product innovation. Impressively, the company achieved a 166% growth in new brand partnerships year-on-year, securing major deals with influential names like Zoopla, Get Your Guide, iCard, and Conekta. Now the company is focused on expanding its presence in the US, while also securing even more strategic partnerships.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Dec 2020
$20m
SERIES A
Nov 2019
$3.5m
SEED
Total funding: $28.9m
Company benefits
- Scaled professional development: We're passionate about up-skilling our team and providing people with internal opportunities, so we all grow together
- Bespoke personal growth: Learn a new language, train for a marathon, take a coding course. Our personal development budget has you covered
- Flexible working: From office-lovers to homebodies, and anywhere in between, we encourage our team to work from their preferred location
Company HQ
Kreuzberg, Berlin, Germany
Leadership
Sarah Al-Hussaini
(Co-Founder & COO)An investment banker turned CX & AI expert, Sarah is passionate about diversity in tech and its power to create a better world. They were awarded Forbes 30 Under 30 in 2019.
Reetu Kainulainen
(Co-Founder & CEO)Reetu’s vision for Ultimate led tech giants like Maki Ventures and Techstars to back the fast-growing company. They are passionate about using AI to make CS agents’ careers more rewarding and joyful.
Jaakko Pasanen
(Co-Founder & CSO)As Ultimate’s Chief Science Officer, co-founder Jaakko leads the company’s in-house AI research unit in its mission to build the most powerful virtual agent platform for customer support.
Markus Rautio
(Co-Founder)Ever since they helped develop what would become Ultimate at a Helsinki hackathon, Lead Engineer Markus has been using their technical expertise to build products with meaning alongside his co-founders.
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