Outside Sales Customer Care Representative, Johnson Controls

• High School Diploma
• 2+ years of sales and/or customer service experience with a similar product, service, or industry
• Excellent communication skills and the ability to quickly qualify opportunities
• High degree of self-discipline and the ability to manage your work independently
• Strong motivation, a success-driven mindset, and comfort working toward sales and retention goals
• Ability to sell intangible services and explain value clearly to customers
• Technical aptitude with Microsoft Office, Salesforce, Ace, and Report to Web

Desirable

• The Customer Care Representative is responsible for maintaining and growing sales within a defined customer base and geographical territory. In this role, you will build a customer-focused strategy that improves retention of preventative maintenance contracts, increases revenue per customer, and strengthens overall customer satisfaction
• Maintain and grow sales within an assigned customer base and geographical territory
• Manage retention activities within an assigned service agreement customer base
• Serve as the primary point of contact for assigned customers and build strong ongoing relationships
• Develop a detailed understanding of each account, including key decision makers, equipment, service contracts, and account history
• Develop and execute customer-focused sales strategies to improve retention, customer satisfaction, and revenue growth
• Deliver increased sales against an assigned quota
• Partner with district operations to improve service delivery and support the customer experience
• Report progress, activity, and performance metrics to operations and corporate teams on a weekly and monthly basis
• How You Will Do IT :
• Own outcomes with accountability by following through on commitments, working with integrity, and keeping safety at the center of every customer interaction
• Focus on what matters by staying close to each account, understanding customer priorities, and removing obstacles that may impact retention or renewal
• Improve every day by using customer feedback, performance data, and root-cause thinking to refine your approach and strengthen results
• Win as one team by collaborating closely with district operations and sharing clear updates that help the broader team serve customers better
• Use account knowledge to identify the right offer at the right time and qualify opportunities quickly
• Work with discipline, consistency, and a customer-first mindset to build trust across your territory