Membership Activation Specialist, Neura Health
$45-50k
Virtual headache and migraine clinic
Open for applications
Virtual headache and migraine clinic
21-100 employees
Open for applications
$45-50k
21-100 employees
Company mission
To improve access and quality of care for neurologic conditions.
Role
Who you are
- The ideal candidate will be a quick learner who can memorize scripts and adapt them when issues arise during a call, who is also mission-driven, collaborative and results-oriented
- High school degree or equivalent
- 2 years experience working in a call center or customer-support role
- Strong active-listening and verbal-communication skills
- Proficiency in problem-solving
- Ability to multitask and manage time effectively
- Expertise in conflict resolution
- Experience in customer sales
- Culture fit: empathetic, mission-driven, collaborative, precise, transparent, compassionate, results-oriented
What the job involves
- At Neura Health, we rely on friendly and knowledgeable professionals to interact with prospective customers, help them learn about our services and encourage them to sign up
- We’re looking for a highly skilled membership activation specialist to join our team, managing a large volume of inbound and outbound calls, emails, online chat inquiries and SMS messages
- This activation specialist will handle a variety of important supportive tasks, providing answers, insights, instructions, and assistance for sign-up
- As the voice of our company, to prospective customers, the representative must possess excellent communication and interpersonal skills, as well as be enthusiastic about helping prospective patients
- We have a number of different lines of business, from a direct-to-consumer business where individuals can pay to see a neurologist, to many partnerships with large employers and who provide our services for free to their employees as an employee health benefit. Our product is similar for all users once they sign up, but there are some nuances on pricing and what’s included for prospective customers that will be different according to which channel or partnership they came from
- Handle a large volume of inbound and outbound calls, email, SMS and online chat inquiries in a timely manner
- Follow communication scripts and use knowledge of Neura Health’s services to go off-script when necessary
- Identify customer needs, research issues, resolve complaints, and provide solutions
- Maintain ownership of calls throughout the lifecycle of a caller’s request, including follow-ups with escalation team
- Recommend improvements for systems and processes to boost organizational efficiency and customer satisfaction
- Memorize scripts explaining Neura’s services referencing them and FAQs during calls
- Build positive relationships by going above and beyond with prospective customers, ensuring that all questions are handled appropriately
- Identify opportunities for not just answering questions but proactively providing information that would help encourage the person to sign up
- Meet daily or weekly qualitative and quantitative targets, and achieve all objectives for service, productivity, and quality
- Create and maintain a record of daily problems and remedial actions taken, using our database and share this with the team
- Leverage data and insights gathered by the call center to recommend and influence process improvements
- Walk some of our less tech-savvy prospective customers through the sign-up process to ensure they complete the online forms without problems
Our take
An often overlooked area for digital innovation in healthcare, Neura Health focuses on providing benefits for sufferers of migraines and headaches, a debilitating range of conditions that can affect day-to-day life. Through its digital platform, Neura Health connects patients to neurologists and symptom monitoring tools alongside cognitive exams, psychomotor tests, insights into symptom triggers, and prescription ordering.
Spurred by the sector demand, Neura Health capitalized on the rise of digital clinics and their potential for conditions that affect movement disorders and light sensitivity. Accessibility is key, and remote clinics help those without direct access to experts,.
With substantial funding behind it, Neura Health plans to expand its platform to accommodate not only headaches but other chronic neurological conditions too. These include epilepsy, Parkinson’s, and multiple sclerosis, which will expand Neura Health’s customer draw exponentially.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Feb 2024
$0.1m
GRANT
May 2023
$8m
SEED
Total funding: $12.5m
Company benefits
- Total equity opportunity is .05%, with opportunity to extend to a full 1% if the partnership goes well and we add an additional 6 months.
- You would unlock half the .05% equity stake by writing the introductions, and the other half of the equity stake would be unlocked if this results in 10 signed contracts that meet our 40% activation target.
- Cash compensation is also an option as is a combination of both cash and equity.
Company HQ
Midtown East, New York, NY
Leadership
Elizabeth Burstein
(CEO)Previously Venture Partner at MBX Capital, Head of Product at Maven Clinic, Director of Product at Zocdoc, Principal Investor at Wildcat Venture Partners.
Sameer Madan
(CTO)Senior Staff Software Engineer at Facebook, Intern at Amazon and IBM. Graduate of Stanford University MS of Computer Science.
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