People Operations Specialist, Kikoff
$95-130k
Offers Equity
Personal finance & credit building platform
Be an early applicant
Personal finance & credit building platform
101-200 employees
Be an early applicant
$95-130k
Offers Equity
101-200 employees
Company mission
To provide refreshingly fair, effective and simple pathways to meet your financial goals.
Role
Who you are
- Live for operational excellence: You're naturally organized, detail-obsessed, and nothing falls through the cracks on your watch
- Influence without authority: You've successfully coordinated complex projects across multiple stakeholders who don't report to you
- Balance warmth with intensity: You can make someone feel welcomed while pushing them to perform at their highest level
- Think in systems and data: You don't measure success by "feelings" but by metrics, trends, and quantifiable improvements
- Learn and iterate quickly: You're comfortable with ambiguity and see every week as a chance to make onboarding better
- Communicate with precision: You can create clear, thoughtful content and facilitate engaging programming
- 1-2+ years of experience in operations, HR, consulting, or program management (exceptional high-slope candidates with less experience will be considered)
- Track record of managing complex, multi-stakeholder processes
- Experience in high-growth tech companies or fast-paced consulting environments preferred
- Data analysis skills and comfort with metrics-driven decision making
- Bachelor's degree or equivalent experience
- Bonus: Experience with visa/immigration processes or HRIS systems
What the job involves
- We're looking for a People Operations Specialist to own and revolutionize our onboarding experience
- You'll be responsible for transforming high-potential candidates into fully ramped Kikoff team members, managing multiple cohorts per week through an intensive onboarding program
- This is a high-visibility role reporting directly to our Chief of Staff/VP of HR, with clear paths to HRBP or People program management leadership
- This isn't your typical warm-and-fuzzy HR role. You'll be equal parts operational executor, cultural ambassador, and accountability driver - ensuring new hires are welcomed warmly while being pushed to ramp faster than they thought possible
- Coordinate end-to-end visa and immigration processes for international employees
- Manage background check processes to ensure on-time starts
- Temporarily own IT systems and equipment coordination (until IT Manager hire)
- Track and resolve any pre-boarding blockers that could delay start dates
- Design and execute cohort-based onboarding for new hires weekly
- Coordinate and schedule cross-functional programming, ensuring all departments deliver their components
- Create an intense yet welcoming experience that reinforces our hard-charging culture
- Maintain energy and momentum throughout the onboarding journey
- Ensure seamless logistics from day 1 through 90-day milestone
- Partner with leadership to continuously iterate on onboarding programming
- Define and track success metrics including time-to-productivity, new hire NPS, and manager satisfaction
- Identify bottlenecks and implement data-driven improvements
- Push departments to develop role-specific onboarding tracks
- Collaborate with our People Analytics & Insights Strategist to measure program effectiveness
- What Success Looks Like:
- Onboarding runs smoothly without executive involvement in logistics
- New hires consistently rate their onboarding experience 4.5+ out of 5
- Managers report new hires are productive 20% faster than baseline
- Successful experiments and iterations launched monthly
- Zero delays or mishaps in pre-boarding logistics
- Other functions proactively engage in delivering their onboarding components
Our take
Having a solid credit history is a fundamental building block for financial health and there is a large market of people looking to build or rebuild their credit scores. Roughly half of all American adults have subprime credit or no credit whatsoever, and it’s safe to say there is a demand for credit products tailored to beginners and builders.
Kikoff is a credit-building platform aimed at Millennials and GenZ. Their signature product helps consumers without a credit history to positively influence several key aspects of their credit score. This includes their payment history, how much they owe, and the length of their account history.
Kikoff's goal is to help customers across their entire financial journeys and create a simple and positive banking relationship: from stabilizing cash flows to accumulating savings, and building towards long-term goals such as a mortgage. The company plans to build out its technology and team, across all function areas, to bring new products to market in the future.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
37% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jun 2021
$30m
SERIES B
Jul 2020
$10m
SERIES A
Total funding: $42.5m
Company benefits
- Medical, dental, and vision coverage - Kikoff covers the full cost of health insurance!
- Stock Options
- Generous unlimited vacation policy to help you recharge
- Regular team building events to help you get to know the Kikoff team and soo much more!
Company HQ
Financial District, San Francisco, CA
Leadership
Cynthia Chen
(Co-Founder & CEO)An experienced Chief Revenue/Risk Officer, Cynthia has worked at OnDeck, LendingHome and Figure. Co-founded Figure in 2018, and Kikoff in 2019.
Christophe Chong
(CTO)Experience as a Software Engineer at Facebook from 2016-2019, and Head of Growth at Lime between 2018-2019. Co-founded Kikoff in 2019.
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