Cloud Operations Team Lead, Shift Technology
+ Company equity
1-2 days a week in office (University Ave, ON)
AI-driven insurance fraud solution
Be an early applicant
AI-driven insurance fraud solution
501-1000 employees
Be an early applicant
+ Company equity
1-2 days a week in office (University Ave, ON)
501-1000 employees
Company mission
To revolutionise the policyholder experience through wide-ranging products that apply AI and advanced data science to key insurance processes.
Role
Who you are
- Knowledge and experience working with cloud computing - e.g. Azure or AWS or GCP (Required)
- Networking and firewall expertise - VLANs, Zone based firewalling, IPSec VPN, SSL VPN, URL filtering, IDPS (Required)
- Proficiency in Windows, Office, and Active Directory is required
- Infrastructure security experience - Patch and vulnerability management
- Backup knowledge and experience
- Experience with Infrastructure-as-Code (IaC) tools, such as Terraform or CloudFormation or ARM, for deploying and managing cloud resources. (good to have)
- Understanding of cloud cost management and optimization techniques, including resource tagging, reserved instances, and usage analytics. (good to have)
- Familiarity with monitoring and logging solutions, such as Grafana (Required)
- Experience with Jira ticketing system and Confluence (good to have)
- Familiarity with DevOps methodologies and tools, such as Git, Jenkins and Ansible, for automating software delivery and infrastructure management. (good to have)
- Knowledge of compliance standards and regulations, such as GDPR, HIPAA, and SOC 2, and experience implementing controls to meet these requirements. (good to have)
- At least 1 year of experience as a lead is preferred
- Autonomous, dynamic, curious, and eager to learn, always looking to expand your fields of expertise
- Proactive and take pride and ownership of your work
- Ability to work under pressure and still deliver excellent service to our customers
- Maintain a high level of confidentiality, professionalism, and a courteous demeanour when working with clients and internal teams
- Ability to adapt your work to changing priorities as needed
What the job involves
- As a member of Shift Technology's Infrastructure team, your role as a Cloud Operations Team Leader:
- Manage a team (2) of Cloud Operations specialists in US
- Will be tasked with serving as the primary point of technical escalation contact
- You will be responsible for being the point of contact for any operational escalations within the organisation
- Ensure that the Incident management process is running as expected, and that the operations team is handling incidents in a timely and efficient manner
- Operations team will be responsible for the Incident management process, so need to ensure the process is running as expected
- Manage support tickets (changes, requests, incidents, etc.) and escalate to the appropriate resolution level
- Monitor alerts and follow their evolution, escalate as needed
- Manage cloud infrastructure (Azure, AWS, and OVH) and take care of the infrastructure backup and the backup checks
- Maintain Linux and Windows systems, network, and security software/equipment
- Apply security patches to the entire IT infrastructure
- Deploy new client projects and infrastructure based on established requirements
- Manage day-to-day infrastructure work and ensure that desktop computers are compliant with security policies
- Cultivate great co-worker and client relationships
- Available to work during weekends based on the team’s rotation schedule. (1 in 3 weekends)
- Tools:
- Microsoft Azure AD, Intune and Autopilot, Office 365, and G Suite
- Windows Server, Linux (Centos and Ubuntu), MacOS
- Microsoft Azure and AWS cloud native services
- VMWare Data Centres
- Palo Alto Firewalls, Palo Alto Prisma, Cisco WiFi, Cisco Switches
- Automation driven - IaC (Terraform), Ansible, Python, Github
- Thycotic
- VMWare
- Veeam backups
- Atlassian products - Jira, Opsgenie, Confluence
Our take
The global insurtech market is projected to grow substantially given the increased demand for insurance service digitisation, projected market expansion, and developments in technology that have made it easier to buy and process claims. Insurtech helps create new avenues that large insurance companies have less incentive to pursue, such as offering social insurance and customised policies for clients.
In January 2021, Shift Technology introduced the Shift Insurance Suite to help the insurance industry apply AI-based decision automation and optimisation technology solutions. This addresses critical processes across the insurance policy lifecycle, as well as helps insurers to achieve faster, more accurate claims and policy resolutions.
Shift Technology is focusing on continuous deployment in the UK and the US, whilst exploring opportunities in Singapore, as it attempts to become an international player in the market. However, it must stave off a number of major competitors to do so, including Quantemplate, Slice and Neos.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-1% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
May 2021
$220m
SERIES D
Mar 2019
$61.1m
SERIES C
Total funding: $321m
Company benefits
- Flexible remote and hybrid working options
- Competitive Salary and a variable component tied to personal and company performance
- Company equity
- Generous PTO and paid holidays
- Parental leave opportunities
- Extensive mental health benefits provided via our global Employee Assistance Program
- Paid volunteering time - 16 hours annually
Company HQ
Bercy, Paris, France
Leadership
Jeremy Jawish
(CEO)Experience in fraud detection solution development for AXA in 2011, and as an FICC Strategist for Goldman Sachs in 2012.
Eric Sibony
(CSO)PhD in machine learning from 2012-2016, and has been CSO since 2013.
David Durrleman
(Fellow Engineer)Experience as a Fixed Income Strategist for Goldman Sachs between 2008-2013.
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