IT Support Specialist, Karat
$23.22 - $35.59 USD p/hr Salary dependent on location
More information about location
Interviewing Cloud to unlock opportunity
Job no longer available
Interviewing Cloud to unlock opportunity
201-500 employees
Job no longer available
$23.22 - $35.59 USD p/hr Salary dependent on location
More information about location
201-500 employees
Company mission
To make interviews fair, predictive, and enjoyable.
Role
Who you are
- 2+ years of experience in an IT Support or IT Operations role, with demonstrated success operating in an unstructured environment that requires out-of-the-box thinking
- A track record of proactive problem-solving; you don’t just solve something at face-value, you investigate why the issue happened and suggest smarter workflows to prevent it in the future
- Strong organizational and communication skills; able to work cross-functionally and with external vendors to deliver high-quality results on time
- Technical proficiency with macOS and Windows environments, as well as common SaaS tools (Google Workspace, Slack, Zoom, Okta, Jira/Confluence)
- Comfortable wearing many hats; you can adapt quickly and keep things moving in a dynamic environment
What the job involves
- As an IT Support Specialist at Karat, you will be the dependable "first responder" to end-users, tackling the daily IT work that keeps the company moving
- You will focus on the essentials: resolving tickets, prepping laptops, and maintaining accurate inventory, while demonstrating the curiosity to learn why issues happen
- We are looking for someone who masters the basics quickly, takes pride in "closing the loop," and is eager to earn more responsibility by spotting ways to improve our daily operations
- To ensure consistent helpdesk coverage, this is an hourly role with a fixed schedule of 8:30 am to 5:00 pm PT, Monday through Friday
- Deliver outstanding "white glove" helpdesk support across the company, acting as the primary face of IT to ensure users have what they need to be successful, productive, and happy
- Manage the full lifecycle of IT assets, including procurement (purchasing), accurate inventory tracking, shipping logistics for remote hires, and coordinating repairs/returns
- Respond to and resolve technical issues within SLAs using Jira and Confluence, prioritizing high-impact issues effectively
- Diagnose and resolve hardware and software issues across a variety of systems, including Mac and Windows machines, mobile devices (MDM), and video conferencing equipment (Zoom Rooms)
- Own the IT side of employee onboarding and offboarding, working closely with the People team to ensure a seamless experience for new hires and secure offboarding for departures
- Ensure the internal IT knowledge base is accurate by regularly maintaining and updating documentation on team procedures, enabling end-users to "self-serve" where possible
- Execute small-scope projects once approved to help our operations scale efficiently, such as refining the onboarding checklist or auditing our software license usage
- Complete monthly system audits (access reviews, configuration checks) to help maintain SOC 2 compliance status
- Provide robust remote troubleshooting for our distributed team, while supporting the Seattle HQ with in-person assistance on an as-needed basis (e.g., AV maintenance, physical inventory)
Our take
Karat is among the leading innovators in the field of technical interviewing. As digital interviews become more commonplace, the company fills the need for an efficient and practical interview solution with its world-first Interviewing Cloud.
Karat was founded upon the core idea that the online interview process is the gateway towards solving economic disparity throughout America. Serving household names such as American Express and Ford, the company uses a global network of experienced engineers to deliver consistent interviews tailored to the needs of the client. Karat makes money via annual subscription fees, and by charging for a set amount of interviews.
Karat conducts thousands of interviews every month on behalf of enterprises and technology companies. To combat systemic barriers to entry for Black engineers in the US tech space, the company has launched Brilliant Black Minds, an initiative that aims to close the interview access gap, and that has received investment from Serena Williams.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-15% employee growth in 12 months
Company
Company benefits
- Highly competitive salary and stock options
- 401(k) with company match
- Generous paid PTO (see below) and Sick Leave (10 days per year)
- Flexible Time Off Policy for salaried positions
- Three weeks accrued per year for hourly positions
- Global Parental Leave (16 weeks paid with additional 8 weeks transition back to work in part-time capacity)
- 20 paid Company Holidays
- Medical, dental, and vision insurance via Cigna or Kaiser (for CA-based employees)
- 100% premium covered for employees
- 70% premium covered for dependents
- FSA, STD, LTD, Standard Life Insurance, and Optional Life Insurance
- Mental Wellness offerings such as Calm, Happify, Talkspace, Modern Health, and more
- $150 per month contribution to miscellaneous benefit/wellness of employee’s choice
Company HQ
University District, Seattle, WA
Leadership
Jeffrey Spector
(Co-Founder & President)Former Chief of Staff at the Bill & Melinda Gates Foundation. Previously Investment Analyst at BFK Asset Management and Vice President at Linktone Ltd. BA Economics from Duke University.
Mohit Bhende
(Co-Founder & CEO)Former Advisor at Affinity Inc and Senior Director at XBOX Microsoft. MBA from the University of Pennsylvania.
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