Director of Client Success, DeepIntent
$150-170k
Plus an annualized bonus/commissions plan
Healthcare advertising platform
Open for applications
Healthcare advertising platform
201-500 employees
Open for applications
$150-170k
Plus an annualized bonus/commissions plan
201-500 employees
Company mission
To measurably improve the lives of patients through innovation at the heart of advertising technology and healthcare.
Role
Who you are
- 8+ years of working experience in a Client Success role within the adtech, digital and/or programmatic industry
- You have a great passion for digital and an understanding of the digital advertising landscape; experience in healthcare is a plus!
- Have a desire to work in a rapidly growing and ever-changing startup environment
- You are detail oriented and organized with flexibility to work on diverse projects and accounts
- Strong verbal and written communication skills
- Able to critically think to solve problems and answer client ad hoc questions
- Proficient with Word, Excel and PowerPoint
- Strong knowledge of the ad-tech ecosystem, key industry partners and technical market standards (ad serving, SSP, DSP, IAS, DV, etc.)
- Proven track record of success owning customer relationships, client meetings, QBR's, product training, data analysis, and strategic business reviews
What the job involves
- DeepIntent is seeking an experienced Director, Client Success to join our Client Success team
- The Client Success team is responsible for providing excellent client service and managing all post sales activities from set up through post campaign performance reviews, while driving incremental revenue and renewals for all media buys
- The Director, Client Success will oversee their own book of business and build relationships with each client to understand their business goals and help them achieve success using DeepIntent’s solutions
- The Director, Client Success should have a strong knowledge of the programmatic landscape and is a key contributor in the overall growth of the company
- Manage all day-to-day operations associated with key strategic accounts; serve as the primary point person for all post sale client requests and communication with clients (including optimizations, reporting, recommendations, etc.)
- Manage, mentor and coach a pod of Client Success Managers
- Develop, grow and maintain solid customer relationships with clients through exceptional client service
- Monitor pacing and delivery while working with the Campaign Manager to find ways to optimize based on client’s success metrics
- Work with the Analytics team to provide ongoing insights on campaign performance and post-campaign wrap-up analysis, as well as conduct client business reviews
- Work closely with Sales and Strategy to identify ways to grow accounts and bring forth strategic recommendations
- Help develop best practices within the Operations organization through internal collaboration
- Stay current with best practices, strategies, and industry standards related to digital marketing
- Work with Sales and Campaign Managers to ensure the accuracy of all IO related data
Our take
Pharma companies have been slower to adopt programmatic advertising due to unique targeting and regulatory challenges. This has hindered their ability to effectively communicate their wellness services and engage the right audiences. DeepIntent was founded to address this gap with technology that enables better communication and more targeted advertising.
The platform is developing a marketplace that integrates offline health data with online identity, creating a privacy-safe environment for media buyers and sellers. This allows pharma companies to connect with target audiences while meeting regulatory standards and making their advertising more efficient.
DeepIntent has a number of awards to its name, including recognition for its HealthFirst Vaccine Audiences solution, which was named one of 2024's most innovative products by PM360. With this and continuing growth, the company is well-positioned to lead in health advertising for years to come.
Steph
Company Specialist at Welcome to the Jungle
Insights
12% employee growth in 12 months
Company
Company benefits
- 401(K) Matching: Our 401(k) program includes a 4% company match
- Referral Bonuses: Since great people know great people, we offer referral bonuses up to $5,000
- Generous Benefits: Our top-notch healthcare benefits include free dental and vision
- Pet Insurance: With Fetch, our top-notch health insurance also extends to your pets
- Parental Leave: We offer up to 16 weeks of paid leave to new parents
- Wellness Benefits: We care about your whole health and offer free fitness, family planning, and meditation resources
- Flexible PTO: We offer a flexible PTO program
- Tech Stipend: DeepIntent provides a monthly stipend for Wi-Fi and cellular service
- WFH Allowance: We want to help you set up your home workstation for success
- Team Events: We have a fun team and offer plenty of opportunities to connect
Company HQ
Theater District, New York, NY
Leadership
Chris Paquette
(Founder & CEO)Previously worked as a Data Scientist at the Memorial Sloan Kettering Cancer Center.
Salary benchmarks
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