Vice President of Solution Consulting, Sprinklr
EMEA
Unified-CXM platform
Open for applications
Unified-CXM platform
1001+ employees
Open for applications
1001+ employees
Company mission
To enable every organization on the planet to make their customers happier.
Role
Who you are
- 10+ years of enterprise-scale experience in presales or solutions consulting
- 8+ years of presales management experience
- Proven experience in a customer-facing role in an enterprise software company
- Strong leadership capabilities with a track record of managing and developing high-performing teams
- Expertise in human-centric design workshops to drive customer-focused solutions
- Strong understanding of enterprise architecture principles and practices
- Extensive experience in complex system design and integration
- In-depth knowledge of enterprise marketing strategies and best practices
- Ability to present and effectively communicate to customers and team members
- Excellent written, communication, and presentation skills
- Well versed in data architecture, API design and AI LLM Models
What the job involves
- Sprinklr is looking for a VP of Solutions Consulting EMEA
- This role is responsible for leading a team of Solutions Consultants (SCs) in their designated region and subject matter expertise, coaching on opportunities, serving as a solutions sponsor within key accounts, and recruiting and developing team members
- As the VP of Solutions Consulting, you will be the business leader across your region working closely with sales, marketing, post sales, product and finance to accelerate growth and deliver customer value
- You will be the primary contact for your team of Solutions Consultants and directly aligned with your region’s success
- You will manage their training, development, and growth, regularly observing them in the field and providing feedback
- You will guide them in setting and achieving goals and ensure they are trained on industry-specific use cases and product enhancements as the platform evolves
- Additionally, you will interlock with product teams as a SC GTM leader, ensuring alignment between product development and market needs
- You will collaborate closely with product managers and engineering to provide feedback from the field, advocate for customer requirements, and influence the product roadmap
- Your role will involve facilitating communication between the SC team and product teams to ensure our solutions meet market demands and deliver exceptional value to customers
- Provide thought leadership on emerging trends in AI, conversational interfaces, and agentic systems within the CXM landscape and how they align with Sprinklr's capabilities
- Lead technical and business discussions with customers and account teams to understand business requirements and propose innovative solutions that leverage the full potential of Sprinklr's Unified-CXM platform. Serve as executive sponsor on strategic accounts
- Own and drive top deals in and out of quarter for EMEA business, emphasizing the transformative power of unified customer experience management
- Recruit and retain top talent in Data/AI, Marketing, Advertising, and Social backgrounds
- Train and support the SC team in delivering consultative value propositions, designing and building end-end solutions for customers
- Initiate and lead projects to develop team capabilities and improve organizational structure and offerings
- Lead SC enablement and onboarding functions ensuring SC experience is of the utmost importance for service delivery
- Collaborate with cross-functional teams on product-market fit, pricing, packaging, GTM sales plays, M&As, etc
- Lead and motivate sales teams to achieve and exceed revenue targets, with a focus on design the proper solutions for our customers with Sprinklr’s CXM platform
- Develop and articulate a cohesive Go-to-Market (GTM) strategy partnering with respective divisional vice presidents
- Create content and participate in industry events to establish thought leadership in the CXM space, with a focus on the synergies between customer architecture and Sprinklr's platform
- Provide technical leadership to engineering and development teams
- Foster a culture of innovation, quality, and continuous improvement
- Oversee the design and architecture of complex software systems
- Incorporate human-centric design principles and facilitate design thinking workshops to create intuitive solutions
- Establish and lead a well-defined product interlock process bringing together GTM, product teams, and Sprinklr platform specialists
- Facilitate regular meetings between sales, marketing, product teams, and Sprinklr integration experts to align on product improvements and roadmap
- Gather and synthesize market feedback to inform product development priorities, ensuring seamless integration with Sprinklr's evolving capabilities
- Identify opportunities to leverage new tools and capabilities in Social, marketing and CCaaS technologies that complement and enhance Sprinklr's Unified-CXM platform
- Develop and implement architectural strategies for software solutions
- Align architectural strategy with business goals and technological advancements
- Manage the training and growth of the SC team
- Provide regular feedback from field activities
- Guide the team in setting and achieving goals
- Ensure the team is trained on industry-specific use cases and product updates
Our take
Sprinklr is an established CXM provider, offering a long-standing, purpose-built platform that boasts enterprise-class security, governance and privacy. It uses a suite of professional services to ensure that customers consistently find a return on their investments and reach new levels of success as a business.
There are a number of CXM software companies on the market, including Zendesk, Satmetrix and IBM Tealeaf, all offering companies the means to manage and improve customer experience via online platforms. However, Sprinklr has drawn a number of big-name corporate clients, including Microsoft, Nike, Netflix, McDonalds, Marriott and more.
The company has also garnered enormous investments over the last decade, and is now valued at $2.9 billion. With over 1000 enterprises globally, including over 50% of the Fortune 100, the company is poised well to continue with its established success.
Steph
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Sep 2020
$150m
CONVERTIBLE
Sep 2020
$200m
GROWTH EQUITY VC
Total funding: $578.5m
Company benefits
- Compensation & Equity
- Health & Wellness
- Holiday & Flexible PTO
- Learning & Growth
Company HQ
Midtown South, New York, NY
Leadership
Ragy Thomas
(CEO)Joined Tata Unisys as a Senior Software Engineer in 1994 before moving to AT&T. Built Advaya, an email marketing platform, in 2000. Joined Bigfoot Interactive as CTO, and then moved to Epsilon Interactive Services Group- where he eventually took on the role of President. Has held several Board positions since, and is a frequent startup investor. Founded Lyern in 2016, and Sprinklr in 2009.
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