Technical Account Manager, Smartly.io
Global Strategic Accounts
$90-130k
+ equity + annual performance bonus
AI-powered advertising platform
Be an early applicant
AI-powered advertising platform
501-1000 employees
Be an early applicant
$90-130k
+ equity + annual performance bonus
501-1000 employees
Company mission
To unify the full funnel of marketing and break silos between advertisers, marketers, and creatives.
Role
Who you are
- Experience in Technical Account Management, Solutions Consulting, Sales Engineering, Customer Success, Customer Onboarding, or a similar customer-facing technical role
- Experience supporting pre-sales activities, post-sales customer engagements, or both across the customer lifecycle
- Ability to conduct structured discovery and translate customer requirements into practical, scalable solutions
- Strong presentation, demonstration, and communication skills with the ability to engage a variety of stakeholder groups
- Experience delivering onboarding, enablement, or training programs that drive customer adoption and success
- Strong problem-solving skills and a consultative, customer-focused approach
- Ability to balance technical depth with commercial awareness and customer outcomes
- Experience with digital advertising platforms such as Meta, Google Ads, DSPs, or related advertising technologies
- Comfort discussing integrations, workflows, data flows, and technical concepts with customer teams
- Experience working with enterprise customers, agencies, or large global accounts is a plus
What the job involves
- As a Technical Account Manager (TAM) supporting our Global Strategic Accounts team, you will help some of the world's leading advertisers maximize value from Smartly's AI-powered advertising platform
- This role sits at the intersection of Sales, Customer Success, and Product, combining solution consulting, onboarding, enablement, and technical advisory support throughout the customer lifecycle
- You will partner closely with Global Strategic Partners and Customer Success Managers to understand customer needs, design solutions, guide adoption, and help customers achieve measurable business outcomes
- Your ability to connect technical capabilities with customer goals will be critical to both new business success and long-term customer growth
- Partner with Global Strategic Partners to support new business opportunities and account expansion initiatives
- Lead technical discovery sessions to understand customer objectives, workflows, requirements, and success criteria
- Design and present tailored solution recommendations that align Smartly's capabilities with customer needs
- Deliver product demonstrations and solution walkthroughs for both technical and non-technical audiences
- Act as a trusted technical advisor throughout the sales process, helping customers evaluate and adopt Smartly solutions
- Partner with Customer Success Managers to deliver structured onboarding programs for new customers
- Lead customer training sessions, configuration guidance, and enablement activities that accelerate adoption and time-to-value
- Collaborate with Product, Engineering, Sales, and Customer Success teams to resolve customer challenges, identify growth opportunities, and share customer insights that inform product development
Our take
Smartly.io helps advertisers automate their campaigns across the largest media platforms, including Facebook, Instagram, TikTok and Pinterest. After seeing quick success following Facebookâs 2012 IPO, the company now works with over 700 brands including eBay, Uber, Ralph Lauren, Under Armour and TechStyle.
Its suite of tools automatically creates ads and videos from product images - handling budget allocation and audience targeting, as well as analysing where and when to purchase advertising. Consequently, Smartly.io has positioned itself to play a leading role in a market where brand and performance work are converging.
Smartly.io sold a majority stake to Providence Equity Partners in 2019 in a move to further its presence in the US. The company has since gone on to make several acquisitions of its own with Viralspace.ai and Ad-Lib.io. Smartly.io's ability to adapt to evolving advertising trends supports its continued growth, and its introduction of AI-powered intelligence across its platform shows it is keeping up with technology trends too.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Apr 2015
$2.9m
SERIES A
Total funding: $2.9m
Company benefits
- Generous healthcare packages and mental health services
- Career development opportunities, bonus programs and annual performance reviews
- Hybrid working model, with the option to work abroad for up to 30 days
- Company equity options program
- Paid holidays, OOO time and family leaves
Company HQ
Kluuvi, Helsinki
Leadership
Tuomo Riekki
(Co-founder, Board Member & Advisor)Initially served as CPO of the company. Also the founder of Focal and Zero, and previously founded DealMachine and Metrify.io.
Kristo Ovaska
(Co-founder & Board Member)Founder and CEO at Taito.ai. Initially served as CEO of the company. Previously founded Metrify.io, Startup Sauna, and Funrank.
Laura Desmond
(CEO)Also Founder and CEO at Eagle Vista Partners, and Operating Partner at Providence Equity Partners, as well as being a Board Member at Adobe and DoubleVerify. Former CEO of Starcom.
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