Site Reliability Engineer, Qualia
Resware
$130-140k
+ Equity package
Digital real estate closing platform and settlement software
Open for applications
Digital real estate closing platform and settlement software
501-1000 employees
Open for applications
$130-140k
+ Equity package
501-1000 employees
Company mission
To create a secure, seamless home buying experience for all.
Role
Who you are
- Proven Experience: Demonstrated experience (typically 5+ years) in a Technical Support Engineer (Tier 3+), Systems Engineer, Site Reliability Engineer (SRE), or similar role focused on maintaining and troubleshooting complex software systems
- Technical Acumen:
- Solid understanding of Windows Server environments and IIS configuration/management
- Proficiency with .NET framework applications (ability to understand code, debug, and diagnose issues, even if not actively developing new features)
- Familiarity with scripting and IaC languages (e.g. PowerShell, Terraform) for diagnostics and minor automation tasks
- Strong expertise in Microsoft SQL Server administration, troubleshooting (query optimization, indexing, upgrade scripts)
- Familiarity with Azure and cloud services
- Problem Solver & Analytical Thinker: You are driven to understand the "why" behind problems, not just apply surface-level fixes. You possess strong analytical and diagnostic skills, with an ability to think strategically about long-term solutions
- Documentation Champion: You believe in the power of good documentation and have experience creating and maintaining technical documentation
- Excellent Communicator: You can articulate complex technical concepts clearly and concisely to diverse audiences
- Customer Service Orientation: You are dedicated to providing excellent service and support to internal teams and, by extension, Qualia’s customers
- Resware/Title Industry Experience (Highly Desirable): Prior experience with Resware or within the title and escrow industry would be a significant advantage, allowing you to understand the context of our tools and customer needs more quickly
- Proactive & Takes Ownership: You don't wait for issues to find you; you are proactive in identifying potential problems and taking ownership to drive them to resolution
- Collaborative Approach: You thrive in a team environment and understand the importance of collaboration to achieve common goals
What the job involves
- As a Site Reliability Engineer at Qualia, you will be a critical guardian of our core Resware systems and associated internal workflows
- Your primary mission is to ensure the lights stay on, services remain robust, and our operational processes are well-understood and continuously improved
- You won't just be fixing issues; you'll be investigating them to their root cause, understanding their impact on the broader ecosystem, and implementing solutions that prevent recurrence
- This role is pivotal in maintaining the trust of our users and providing a stable foundation as Qualia undergoes a modernization initiative
- You'll be the expert diagnostician for complex challenges within our .NET classic, Windows-based, on-premise software environment, and a key player in identifying opportunities to enhance reliability and reduce future operational burdens
- Operational Excellence & Service Continuity:
- Troubleshoot & Resolve Critical Issues: Investigate, diagnose, and resolve complex technical issues in production and internal environments, particularly those related to SQL Server (upgrade scripts, index performance), Windows Server/IIS configurations, and our core Resware application (including "mothership" centralized processes and services)
- Internal Tooling Stewardship: Own the maintenance, support, and enhancement of existing internal R&D tools
- Research their purpose, understand their function within the larger development lifecycle, and ensure they remain effective and reliable
- Installer Management: Oversee the stability and functionality of the Resware installer, addressing any bugs or issues that arise during deployment or upgrades
- Incident Management & Root Cause Analysis (RCA): Lead or significantly contribute to the RCA process for incidents, ensuring that learnings are captured and preventative measures are identified and implemented
- Proactive Monitoring & Alerting: Collaborate with the team to refine monitoring solutions, ensuring early detection of potential issues before they impact users or internal operations
- System & Process Improvement:
- Documentation & Knowledge Transfer: Meticulously document systems, processes, and troubleshooting guides to build a comprehensive knowledge base, reducing knowledge silos and enabling faster resolution of future issues
- Identify Automation Opportunities: While not primarily an automation role, keenly identify repetitive tasks, system inefficiencies, or areas prone to error that could be candidates for automation by the broader R&D team (e.g. , DevOps engineers)
- Contribute to Stability by Design: Provide feedback from an operational perspective to development teams, helping to ensure new features or changes are designed for stability and maintainability
- Process Optimization: Analyze existing operational procedures, identify bottlenecks or areas for improvement, and propose practical solutions to enhance efficiency and reliability
- Customer & Outcome Focus:
- Understand Business Impact: Prioritize issues based on their potential impact on customers (internal and external) and business operations
- Collaborative Problem Solving: Work closely with other R&D team members, support teams, and IT to resolve issues and improve system health
- Effective Communication: Clearly communicate technical issues, proposed solutions, and project status to both technical and non-technical stakeholders
Our take
For real estate agents, closing on a property involves a complex set of multiple transactions and endless paperwork, which can risk confusing and frustrating the buyer. The real estate industry has been slow to innovate and leverage technology to create a more streamlined experience, compared to industries such as retail.
Qualia is the first end-to-end online real estate closing platform. Its suite of products brings together homebuyers and sellers, lenders, title & escrow agents, and real estate agents onto one secure, remote platform. Since launching in 2015, over half a million real estate professionals have used Qualia for their clients.
Although fully digital real estate closings still account for only a small fraction of overall closings, the company is focused on enabling all existing participants to digitize — and eventually the entire industry. According to Qualia, it’s the only way to get enough scale to actually move the process forward.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-17% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Apr 2021
$40m
LATE VC
Dec 2020
$65m
SERIES D
Total funding: $211.6m
Company benefits
- Comprehensive health plans
- 401k program
- Commuter benefits
- Parental leave
- Flexible time off
Company HQ
The East Cut, San Francisco, CA
Leadership
Nate Baker
(Co-Founder & CEO)Previous CEO and Founder of Nebu, and Founder and Board Member of Fractal Software.
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