Product Specialist Internship, Withings

Spanish Speaking

Salary not provided

Boston

3+ days a week in office

Smart product and app designers

Open for applications

Smart product and app designers

201-500 employees

HealthcareB2CRetailArtificial IntelligenceDeep TechInternet of ThingsMachine LearningSaaS

Open for applications

Salary not provided

Boston

3+ days a week in office

201-500 employees

HealthcareB2CRetailArtificial IntelligenceDeep TechInternet of ThingsMachine LearningSaaS

Company mission

To create technology that people love, to make better health part of daily life.

Job

Company

Role

Who you are

Candidates who can dedicate at least 6 months to the position are preferred
Must be fluent both verbal and written in Spanish and English
Motivated by solving problems for customers
Strong communication and interpersonal skills, both written and verbal
Strong customer service orientation
Analytical and problem-solving skills
Passion for health and technology

What the job involves

Reporting directly to WHS Customer Support Manager, the primary role of the bilingual WHS Product Specialist Intern is to to be the initial point of contact for WHS customer requests
Their role is to ensure that all WHS customers receive (through direct response or proper ticket routing): an immediate first response, the appropriate troubleshooting steps, and swift full time resolution
This internship will give you a foundational understanding of customer support, solution engineering, product management for technical medical devices with a impactful health driven mission
This will allow you to network and learn from a global team. You will get a view of all the behind the scenes of a successful support team!
Handling of front line and escalated support requests in order to ensure customer satisfaction, through email, phone and other channels
Managing multiple queues, ensuring support requests are handled or funneled to the correct team
Completing proactive outbound calls to new program members
Participating in the process of enriching the internal knowledge base (training)
Helping in the service performance and processes

Our take

Withings have been merging stylish design with IoT-connected health since 2009. Spanning engineering, data science, and healthcare, the Parisian company are behind products such as the Apple-connected Body Smart scales which includes an “eyes closed” mode, hiding the weight from the user but harvesting the data to keep tabs on health.

Withings was the first company to release such smart-scale products and has expanded its offerings over time. Other products in the Withings range include hybrid watches, blood pressure monitors, and sleep analysis tools.

Though working within a crowded market, the maturity of Withings has meant that it has years of experience behind it and has grown its team steadily over time. With considerable funding, the company now has offices across Europe, the USA, and Asia.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Glassdoor (3.9)

Trustpilot (2.9)

Company

Funding (last 2 of 4 rounds)

Jul 2020

$62.2m

SERIES B

Dec 2015

$0.5m

GRANT

Total funding: $96.3m

Company HQ

Issy-les-Moulineaux, France

Leadership

Eric Carreel

(Chairman)

Currently President of Invoxia and Sculpteo, Chairman of Zoov. Previously CTO of Thomson and Co-Founder and CEO of Inventel.

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