Member Loyalty Representative, Oportun

Spanish & English Speaker

Salary not provided

The base hourly rate for this full-time position is $17.00 - $19.50. Our hourly rates are determined by role, location and experience.

Entry and Junior level

Chicago

Digital banking & loan platform

Job no longer available

Digital banking & loan platform

1001+ employees

FintechB2CArtificial IntelligencePersonal financeLendingFinancial Services

Job no longer available

Salary not provided

The base hourly rate for this full-time position is $17.00 - $19.50. Our hourly rates are determined by role, location and experience.

Entry and Junior level

Chicago

1001+ employees

FintechB2CArtificial IntelligencePersonal financeLendingFinancial Services

Company mission

To help people across the United States create a brighter financial future.

Job

Company

Role

Who you are

Must be bilingual (English/Spanish)
Must be outgoing and Love Sales
Must Love to help customers
Must be available to work weekends and be flexible with a rotating work schedule of hours based on store needs. Schedules are set every two weeks

What the job involves

Our Customer Service Representative creates and generates a rewarding and unique customer service experience, they are passionate about listening, helping, and connecting with people
Make the mission of Oportun come to life by educating our customers about our inclusive, affordable financial services that empower them to build a better future
Welcome customers with a warm greeting and providing quality customer service
Seamlessly process all transactions, while following company policies & procedures and protecting our customer’s information
Work as a team to meet and exceed daily goals in our lending activities
Assist with community outreach and marketing events which includes passing out flyers and educating the community
Light housekeeping generally consisting of daily collection of trash from the trash bins in the store and disposing of it in a designated area, sweeping or vacuuming (where carpet is present) the showroom daily, mopping with Swiffer floor mop 1-2 times per week or as needed, and cleaning windows as needed
Be a role model for Oportun’s Core Values: On a Mission, As One, to Make It Better, Now

Our take

Oportun is an AI-powered digital banking platform that makes financial health effortless for anyone. Following the company’s acquisition of former competitor Digit, it has expanded its services to offer a wider range of bank features – providing personal loans, credit cards, saving accounts, and an investment app.

Many struggle with the paradox of “you have to have credit to build credit”, as legacy banking systems tend to give those beginning their credit journeys a bad deal. Capitalizing on the growth in popularity of mobile banking apps, Oportun provides affordable and accessible financial services to those already using mobile banking apps.

While Oportun faces a number of strong market competitors, it has served millions of customers and facilitated billions in credit and savings - demonstrating that it is a force to be reckoned with. It has also raised considerable funding that will support its further development.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

7% employee growth in 12 months

Glassdoor (3.6)

Trustpilot (4.8)

Company

Funding (last 2 of 5 rounds)

Sep 2019

$27.5m

SERIES C

Jun 2016

$22.5m

SERIES B

Total funding: $66.3m

Company benefits

Paid time off
Bonus and incentive programs
Comprehensive healthcare packages, including medical, dental, vision, and flexible spending accounts (FSA)
Remote work options for many of our positions
Virtual coffee chats, holiday parties, and events

Company HQ

San Carlos, CA

Leadership

Raul Vazquez

(CEO)

Former EVP of Walmart. They are a Member of the Board of Directors at Intuit.

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