Support Representative, HqO

French Speaking

Salary not provided

Hubspot

Mid and Senior level

London

Paris

More information about location

3-5 days a week in office

Workplace experience technology

Be an early applicant

Workplace experience technology

101-200 employees

PropertyB2BEnterpriseInternal toolsAnalyticsReal EstateSaaS

Be an early applicant

Salary not provided

Hubspot

Mid and Senior level

London

Paris

More information about location

3-5 days a week in office

101-200 employees

PropertyB2BEnterpriseInternal toolsAnalyticsReal EstateSaaS

Company mission

To enable owners, operators, and employers to create meaningful physical and digital connections with the people in the workplace.

Job

Company

Role

Who you are

Fluency in both English and French (written and spoken) - required to support our French speaking customer base
3-5 years of experience in a customer support, technical support, or help desk role (SaaS experience strongly preferred)
Proven troubleshooting and problem-solving skills, with strong attention to detail
Excellent communication skills, with the ability to translate technical information into clear, customer-friendly language
Experience using support ticketing systems (HubSpot is a pre
Ability to collaborate cross-functionally with Product, Engineering, and Account Management teams
A proactive, accountable, and empathetic mindset: driven to provide best-in-class customer experiences

What the job involves

We are seeking a Support Representative to join our growing Customer Support team
In this role, you’ll serve as a key escalation point for complex customer inquiries and technical issues, ensuring timely, empathetic, and high-quality support that drives satisfaction, retention, and operational excellence
As a bilingual (English/French) Support Representative, you will play a critical role in supporting our French-speaking customers, ensuring they receive the same exceptional experience as all HqO users
Respond to Tier 2 support tickets promptly and efficiently, meeting SLA targets without compromising on quality
Troubleshoot and resolve escalated customer inquiries with accuracy, empathy, and professionalism
Deliver exceptional customer experiences that result in high CSAT and contribute to overall retention and NPS
Act as a bridge between Support, Product, and Engineering teams, relaying insights that improve the product and customer experience
Contribute to the internal knowledge base by documenting new solutions, workflows, and product FAQs
Provide guidance and enablement to Tier 1 representatives to enhance team knowledge and performance
Participate in regular team huddles, coaching sessions, and company-wide rhythms, embodying HqO’s culture and commitment to excellence

Our take

HqO is a real estate tech company that helps commercial property teams and employers trim operating costs and boost employee satisfaction. Its suite of tools brings together digital, physical, and personal amenities and services in a single branded space - managing things like room bookings and door access, as well as events.

It’s a fairly unique proposition, which importantly enables businesses to know precisely what cuts to make, and where. The premise has taken off, with the company landing over half of the Fortune 100 as clients, including J.P.Morgan, Dell and JLL.

HqO has also executed a number of acquisitions that indicate it’s looking to make its tools more data-rich. This is a smart strategy, as more businesses invest in employee experience as a way of attracting and retaining top talent. So there should be plenty of demand for HqO’s data-rich, comprehensive toolset to get them there.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

-25% employee growth in 12 months

Glassdoor (2.2)

Company

Funding (last 2 of 5 rounds)

Oct 2023

$50m

SERIES D

Apr 2021

$60m

SERIES C

Total funding: $156.8m

Company benefits

Unlimited PTO
401K
Health PPO
Flexible Workplace Policy
Vision & Dental Coverage
Commuter Benefits
Free Library & Education Courses

Company HQ

Downtown Crossing, Boston, MA

Leadership

Chase Garbarino

(Co-founder & CEO)

Previously co-founded online publication CampusWord, then media company American Inno where they were CEO for nearly 7 years. Is also a board member for Technology Underwriting Greater Good (TUGG).

Cregory Gomer

(Co-founder)

Co-founded American Inno, and subsequently worked as an advisor at Flybridge Capital Partners. Is also an advisor at Techstars and Babson College.

Jared Stenquist

(Co-founder)

Originally a firefighter, who pivoted to found CampusLIVE, Breaktime Media, and then VentureApp.

Kevin McCarthy

(Co-founder)

Previously the co-founder and CTO of CampusWord, Streetwise Media, and then VentureApp.

Share this job

View 10 more jobs at HqO