Technical Consultant, Okta
Auth0
$126-194.7k
OTE
Salary dependent on location
More information about location
Management platform securing resources from cloud to ground
Be an early applicant
Management platform securing resources from cloud to ground
1001+ employees
Be an early applicant
$126-194.7k
OTE
Salary dependent on location
More information about location
1001+ employees
Company mission
To improve the connections between people and tools to make companies more productive and secure.
Role
Who you are
- 3-5 years experience as a technical consultant delivering solutions to external customers
- Minimum 3 years experience with JavaScript and one of the major JavaScript MVC frameworks (Backbone, Angular, Ember, React, Node, etc.)
- Experience with technologies and protocols to support identity federation and robust access control models (e.g., OAuth, OpenID Connect, SAML 2.0, WS-Federation)
- Some knowledge of enterprise web technologies, security and cutting-edge infrastructures
- Ability to work independently and multi-functionally supporting the development of client work you're doing
- Experience in designing and implementing security and identity management solutions to support critical systems and business programs
- Knowledge of typical enterprise identity life cycle management processes and standards
- Able and willing to be a hands-on contributor
- Superb communication skills, including issue tracking, triaging and crisis management
- Preferred Skills and Experience:
- Non-JavaScript Software development experience (Java, .Net, Go, C#, Flutter, PHP, etc)
- Experience in delivering Auth0 implementations for organizations
- Experience with Node JS runtime environment
- Mobile development experience (iOS and Android)
- Exhibits confidence and an extensive knowledge of emerging industry practices when solving business problems
- Asks probing questions to elicit facts and clarify a situation
- Identifies critical issues with ease
- Engages appropriate resources to obtain information, seek suggestions and acquire assistance
- Pushes creative thinking beyond the boundaries of existing industry practices and customer mindsets
- Communicates with internal and external customers and all levels of management
- Effectively communicate technical information to non-technical audiences
- Delivers informative, well-organized presentations
- Understands how to communicate difficult/sensitive information thoughtfully
- Uses active listening skills to figure out and understand the customer's business goals, objectives and priorities
- Facilitates effective team interaction
- Communicates effectively with customers to identify needs and evaluate alternative technical solutions with customers
- Continually seeks opportunities to increase customer satisfaction and deepen client relationships
- Manages client expectations effectively
- A Bachelor's degree (or equivalent relevant experience) in Computer Science, Information Technology or related discipline required
What the job involves
- In this role, you will be tasked with providing hands-on implementation and deployment services to our customers
- We are looking for an experienced, enthusiastic and hands-on leader who can rapidly learn the Auth0 platform, our technology and the value proposition that we bring to customers of all sizes
- You will lead multiple concurrent customer deployment projects with the number one goal to ensure long-term customer success
- Additionally you will engage with the full Customer Success team in order to assure a smooth transition post-deployment to the support/maintenance phases
- Finally, you will also be responsible for the continuous improvement of delivery processes and methods
- Work hands on with Okta customers, primarily in a post-sales role, to provide innovative consulting services
- Gather, analyze, and document post-sales requirements
- Communicate to customers and partners at the technical and/or functional level appropriate for the situation
- Be dedicated to providing excellent design and deployment solutions resulting in extraordinary customer satisfaction
- Be prompt and deliver high quality service and leadership to align with customer goals and requests
- Manage project scope, schedule, status, and documentation
- Mentor and train customers on the service
- Act as a liaison between Customers and Product Management to drive product development
- Lead interaction and collaboration with other Okta teams such as Engineering and Support as needed to address escalated issues
- Interact with management and other roles within the customer organization and Okta
- Collaborate with the sales team on existing customers up-sell and cross-sell opportunities
- Perform hands on technical design, configuration, and troubleshooting of the Okta service
- Shape and Influence Okta’s growth and scalability, by designing new offerings, and finding new ways to deliver amazing customer satisfaction
- Manage multiple concurrent deployment projects
- Apply knowledge of technologies and protocols to support identity federation and robust access control models, such as SAML 2.0, WS-Federation, OAuth, and OpenID Connect
- While providing customer service, apply knowledge of cloud architectures as well as complex enterprise on-premise IT landscapes
- Apply software development experience (Java, Ruby, .Net, PHP, REST/JSON, etc) when working with customers
- Utilize knowledge of typical enterprise identity life cycle management processes and standards
- Apply experience with JavaScript and one of the major JavaScript MVC frameworks (Backbone, Angular, Ember, React, etc.) when working on customer integrations
- May provide mentoring, guidance, and expertise to less experienced team members
- Ensure quality and time management processes are followed by team (e.g., change controls, time tracking)
- Commit to and use a knowledge repository for deployment standard methodologies and other customer ideas as continuous improvement
- 25% future travel required to customer sites
Our take
Okta started off as an identity company where organisations, large and small, could tap into the company to have a single sign-on interface to access all cloud applications now centralised. Okta has since expanded to provide identity management at the device as well as the server level.
The new approach towards network security is increasingly based on identification and authentication, and Okta is on track to become the go-to vendor in the space. It aims to do so by developing products that enable people to access applications and other tools more smoothly and securely than ever before.
Okta has taken strides towards expansion through significant employee growth and shuffling executive leadership. The company has also made lateral moves such as tackling governance concerns, opening up new paths for revenue.
Freddie
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Sep 2015
$75m
SERIES F
Jun 2014
$75m
SERIES E
Total funding: $229.3m
Company benefits
- Work from home opportunities
- Health + Wellness
- Financial Benefits
- Pay + Incentives
- Time Off
- Everyday Living
- Resources
Company HQ
The East Cut, San Francisco, CA
Leadership
Todd McKinnon
(Co-Founder & CEO)VP of Development at Salesforce.com and has nearly a decade of experience in various engineering and leadership roles at PeopleSoft.
Frederic Kerrest
(Co-Founder & Vice Chairman)Worked in Sales and Business Development at Salesforce.com, and previously co-founded high-tech consulting firm Meridian Global Solutions.
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