IT Operations Specialist, Crunchyroll
$66.2-82.8k
Streaming service for anime and manga
Job no longer available
Streaming service for anime and manga
1001+ employees
Job no longer available
$66.2-82.8k
1001+ employees
Company mission
To create experiences for anime and manga fans, and to enable them to connect through the content they love.
Role
Who you are
- You are driven, technically proficient, love customer-facing interactions, have a track record of handling multiple systems, and effectively communicate with end users
- You have the tenacity to keep systems functioning while building on your knowledge and suggesting improvements in the areas you support
- Your work has a history of balancing priorities and enabling strategic decisions and scalability by leadership. If this sounds like you, we want to add you to our highly technical team!
- Bachelors in a Technical field, or equivalent work experience
- 2+ years of proven Helpdesk or Workstation Support experience
- Proficiency in solving Mac laptop and OS and PC workstation & Windows OS issues
- Familiarity with a hosted or SaaS infrastructure and its configuration and maintenance
- Google Workspace administration experience
- Experience with trouble ticket tracking software
- Strong written and verbal skills
- Strong customer service-centric skills with the ability to effectively connect with both technical and non-technical team members
- Proficiency with Incident Management, including triaging, prioritizing, and resolving issues promptly, conforming to SLA guidelines
- Proficiency with inventory management processes, including procurement, preparation, distribution, tracking, and recovery
- Sensitivity toward handling and exposure of personal data and intellectual property
- Demonstrable ability to work independently as well as on a dynamic team
What the job involves
- We seek a highly motivated, technically talented individual with a proven flair for customer service to join our IT Team
- The Information Technology team supports tools and services for the corporate employee base
- As an IT Operations Specialist, you will be responsible for super-serving our customers, promoting and maintaining IT Service availability, and participating in projects geared toward service improvements
- You will support local in-office teams as well as teams located around the world. In-office support includes prioritizing support requests from users of existing IT services and configuring and maintaining workstations
- You will meet and partner with technical and non-technical staff to resolve their technical service issues
- You will also gain experience collaborating with our other members worldwide, including Japan, France, Germany, India, Australia, and Moldova
Our take
In recent decades, anime - encompassing Japanese, Korean, and Chinese animation 0 has transitioned from a niche interest to a formidable industry, boasting a global market worth approximately $30B. Despite this growth, distribution has historically posed challenges, with series and films often reaching overseas audiences through disparate channels, if at all. Crunchyroll emerged to address this issue by consolidating the largest collection of anime into a single streaming service.
Sony's acquisition of Crunchyroll in 2021 for $1.75B expanded the platform's reach, integrating Sony's extensive animation library into its offerings. this move also positioned Crunchyroll for heightened competition against streaming giant Netflix, known for its substantial investments in anime production and acquisition. Currently, Crunchyroll maintains an unrivaled library of anime content, boasting over 44,000 episodes that have attracted over 0M paying subscribers.
While Crunchyroll initially offered a free, ad-supported tier to its vast community, it appears poised to phase out this option, transitioning to a subscription-based model for all new series. Despite this shift, the platform has implemented a global reduction in fees to stimulate subscription uptake. The success of this strategy remains to be seen, but past experiences with companies like Hulu suggest that it may drive subscription growth and mitigate piracy
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Mar 2010
$0.8m
EARLY VC
Feb 2008
$4.1m
SERIES A
Total funding: $4.9m
Company benefits
- Receive a great compensation package including salary plus performance bonus earning potential, paid annually
- Flexible time off policies allowing you to take the time you need to be your whole self
- Generous medical, dental, vision, STD, LTD, and life insurance
- Health Saving Account HSA program
- Health care and dependent care FSA
- 401(k) plan, with employer match
- Employer paid commuter benefit
- Support program for new parents
- Pet insurance and some of our offices are pet friendly!
Company HQ
Lucerne - Higuera, Culver City, CA
Leadership
Kun Gao
(Co-Founder)Co-founded Crunchyroll in 2006 and served as CEO/General Manager/Board Member until 2018. Previously the founder and CTO of Frappr.com as well as a Product Engineer at HOT or NOT.
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