Program Operator, Uplight
$55-68k
Plus bonus
Clean energy solutions for a decarbonized grid
Be an early applicant
Clean energy solutions for a decarbonized grid
501-1000 employees
Be an early applicant
$55-68k
Plus bonus
501-1000 employees
Company mission
To fuel the transition to clean energy in order to build a more sustainable future.
Role
Who you are
- Entry-level role requiring minimal experience
- Ability to operate autonomously on low-complexity tasks and seek guidance when necessary
- Strong time management and prioritization skills to coordinate multiple projects and deliverables effectively
- Excellent problem-solving mindset; demonstrates curiosity by asking questions and seeking guidance on issue escalation
- Strong communication skills, including planning discussions, clear articulation of questions/issues, and appropriate escalation
- Basic understanding of operational tools and processes, with a willingness to update documentation and suggest improvements
- Collaborative team player with a proactive approach to supporting team learning and shared success
- Strong initiative and accountability in achieving program outcomes
- Ability to interact with cross-functional teams and seek guidance on operational capabilities when necessary
- Willingness to learn how to use project management tools and methodologies such as Jira/Confluence, Asana, Excel, Figma, Lucid. Comfortable with process flow diagramming
- Willingness to learn and gain technical proficiency with tools such as Excel, Sublime, AWS S3, CRM platforms, VS Code, Redash, DataDog
- An eagerness to learn about Uplight’s products and alignment with our foundational goals
What the job involves
- We are seeking a Program Operator to join our team and help us achieve our ambitious goals for our business and for the planet
- The Program Operator is an entry-level position responsible for executing day-to-day operational processes that enable successful delivery of utility demand response and virtual power plant programs
- This role supports enrollment and incentive operations, event execution, and other operational workflows while ensuring high-quality service, meeting SLAs, and maintaining scalable processes
- This role requires minimal experience and provides the opportunity to gradually build independence while working under close supervision
- The Program Operator is expected to meet routine deadlines, prioritize multiple deliverables effectively, and proactively identify barriers to program outcomes
- This role is ideal for individuals eager to learn, with strong problem-solving skills and effective communication abilities
- Address Tier 2 customer support ticket escalations, ensuring resolution meets or exceeds ticket SLAs
- Execute operational workflows, including manual processes that support program delivery where platform automation is unavailable or evolving
- Document operational processes, identify opportunities for standardization and automation, and provide feedback to improve scalability and efficiency
- Provide on-call support across programs during event seasons, effectively communicating with stakeholders and following identified escalation paths
- Train and support contractors to ensure consistent program execution
- Prioritize competing operational work across multiple programs while meeting established SLAs and delivery timelines
- Ensure clear and effective communication across appropriate channels to support program success
- Establish and maintain strong relationships with internal stakeholders, clarifying priorities for bug fixes and engineering support
- Support day-to-day operations for a portfolio of lower-complexity programs while building expertise to take on additional ownership over time
- Apply critical thinking to identify, define, triage, and assess problems, ensuring meaningful solutions that keep programs on track
- Support successful execution of demand management events by monitoring event performance and communicating operational issues
- Build and maintain collaborative relationships with team members to define and achieve key objectives and results
Application process
- Application Deadline: September 30, 2026
Our take
Uplight provides end-to-end technology solutions that aim to increase efficiency within energy ecosystems. The company's tech solutions consist of energy personalization systems to motivate customers to use energy more efficiently, in addition to energy reports, marketplaces, and other API microservices. They're currently working with more than 80 of the world’s leading electric and gas utilities.
Uplight’s software gives these utility companies granular data about how customers consume energy in their homes and businesses and offers ways to reduce their base power demand. They also offer a consumer marketplace for finding rebates and deals on energy-efficient appliances and electric vehicles.
The company has grown rapidly, reaching Unicorn status in 2021, despite only being founded two years previously. Uplight has since entered its next phase of growth, and is focused on significantly scaling its software solutions to further expand globally.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-6% employee growth in 12 months
Company
Company benefits
- Medical: We offer robust medical, dental, and vision coverage for you and your family. Coverage begins on the first day of the month following your start date.
- Flexible PTO & Holidays: Recharge with our flexible paid time off policy and a heap of company holidays. Take the time you need when you’re under the weather.
- 401k Match: We know saving for the future is important, so we help contribute to your retirement with a 3% match that vests immediately and is eligible after 90 days of service.
- Parental Leave: We provide a generous 16 weeks of fully paid leave for birthing parents and 8 weeks of fully paid leave for non-birthing parents, plus support programs.
- Learning and Development: Take charge of your career development with courses tailored to your interests and goals.
Company HQ
Boulder, CO
Leadership
Hannah Bascom
(General Manager)Hannah joined Uplight in 2023 as a Chief Marketing Innovation Officer. They then moved into the role of Chief Growth/Commercial Officer in 2024 before moving into their current role of General Manager in 2026.
Jesse Demmel
(CTO)Jesse was previously the CTO of Sovrn Holdings before joining Uplight in 2021. He also spent nearly 4 years at Under Armour in VP Engineering roles and 3 years at MapMyFitness in Senior Development Manager/VP Engineering roles.
Sally Lambert
(COO)Sally has been at Uplight since 2019, initially joining the team as a Regional Director of Customer Success. Since then, she has held a number of roles and became COO in 2024. She previously held Director roles at Tendril and CLEAResult.
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