Director of Account Strategy, Wunderkind
$125-150k
Travel: Up to 20%
Performance marketing channel
Job no longer available
Performance marketing channel
501-1000 employees
Job no longer available
$125-150k
Travel: Up to 20%
501-1000 employees
Company mission
To scale a brand's ability to create and grow customer relationships through websites, email, text, and ads.
Role
Who you are
- The ideal candidate has a strong track record of leading growth and retention teams, building deep relationships with enterprise-level clients, and delivering measurable results in client retention, expansion, and satisfaction
- 8+ years of experience in client success, account management, or related roles within a SaaS or technology environment
- Proven experience managing a quota carrying team and hitting objectives
- Strong leadership and team management skills, with the ability to inspire, coach, and develop a team
- Demonstrated success in managing enterprise client relationships, with a focus on retention, upsell, and customer satisfaction
- Ability to navigate complex, multi-stakeholder environments and influence C-suite executives at Fortune 500 companies
- Excellent communication and presentation skills; with the ability to simplify complex solutions and deliver value-based client conversations
- Strong analytical and problem-solving skills, with a data-driven approach to decision-making
- Bachelor's degree in Business, Marketing, or a related field
What the job involves
- The Director of Account Strategy will lead a high-performing team of 5-10 Client Executives, managing a portfolio of clients worth approximately $50M in annual recurring revenue (ARR)
- This role is focused on optimizing client satisfaction, retention, and growth while delivering strategic business value to enterprise clients
- The Director of Account Strategy will be responsible for developing and executing strategies that ensure clients maximize the value of the company’s SaaS solutions, achieve business outcomes, and remain long-term partners
- This leader will collaborate closely with cross-functional teams including Sales, Product, and Professional Services to drive customer success and product adoption
- Client Portfolio Management: Oversee and manage a portfolio of enterprise clients generating over $50M in annual revenue, ensuring high satisfaction and retention through tailored client success strategies
- Team Leadership: Lead and mentor a team of Client Executives, fostering a client-obsessed culture focused on delivering exceptional service and holding yourself and your team accountable for delivering measurable business outcomes
- Drive strategies to ensure client retention and identify opportunities for expansion within the portfolio
- Monitor key performance indicators (KPIs) related to customer health, retention rates, and upsell opportunities
- Establish and maintain senior-level relationships with key decision-makers at client organizations, acting as a trusted advisor
- Lead Executive Business Reviews (EBRs) and provide insights on how the company's SaaS solutions can further drive their business outcomes
- Strategic Planning: Develop and implement scalable client success frameworks, including account planning, health monitoring, and risk mitigation strategies, to ensure consistent client success across the portfolio
- Cross-Functional Collaboration: Work closely with Product, Sales, and Professional Services teams to ensure client feedback is incorporated into the product roadmap and that client success efforts align with broader company goals
- Streamline client success operations through process improvement, ensuring efficiency in client onboarding, product adoption, and ongoing management
- Use data-driven insights to make informed decisions and improve performance
- Serve as the initial point of escalation for client issues, ensuring timely resolution and fostering strong partnerships with clients
- Demonstrate sound judgment when deciding to further escalate issues internally
- Monitor and report on portfolio health, team performance, and client satisfaction metrics
- Provide regular updates to the executive team on client success efforts, key wins, and challenges
Our take
Founded in 2010, a start-up initially named Bounce Exchange rebranded to Wunderkind in 2020, a textbook example of nominative determinism. On a mission to be extraordinary, this marketing technology company enables brands to connect with the public in more personalised ways.
The name indeed fits the brand, finding itself as the leading performance marketing engine of its kind, boasting an impressive client list of nearly 1,000 top brands and publishers. Wunderkind has earned its position by permanently positioning itself ahead of the curve in regard to what audiences want, shifting its model depending on projected trends, such as the expected blossoming of text message marketing.
After its 2023 Series C round, the company is still experiencing rapid growth and is focused on further investment in product development, hiring, and ongoing market expansion. Wunderkind is clearly steering towards becoming the global leader in the market.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-21% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Mar 2023
$76m
SERIES C
May 2018
$37m
SERIES B
Total funding: $151.9m
Company HQ
World Trade Center, New York, NY
Leadership
Bill Ingram
(CEO)Prior to joining Wunderkind in 2023, Bill spent 4 years at Cheetah Digital as CPO and PResident. He also spent just over 9 years at Adobe as a VP of Product Managed and VP of Adobe Analytics Cloud.
Richard Jones
(CRO)Richard joined Wunderkind in 2022 as CMO, moving into the role of CRO that same year. Prior to this, he was the CMO at Cheetah Digital and CEO at Wayin.
David MacCallum
(CBO & General Counsel)David joined Wunderkind in 2015 as General Counsel and added the role of CBO to his title in 2019.
Jay Sarwar
(CCO)Prior to joining Wunderkind in 2024, Jay was an SVP of CLient Success at Cheetah Digital for nearly 4 years. He also served as a VP of CS & Operations at Monetate and as a Director of Financial Planning & Analysis at Xtime.
Fabrizio F.
(CFO)Fabrizio is also the Managing Director at Fortissimo Ventures. Previously, he held the role of CFO at Jiffy.com and TRG Screen.
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