Senior Advanced Support Engineer, Lumafield
Equity compensation available
X-ray CT platform for engineers
Job no longer available
X-ray CT platform for engineers
101-200 employees
Job no longer available
Equity compensation available
101-200 employees
Company mission
To revolutionize the way engineers work through its X-ray CT platform.
Role
Who you are
- You have an engineering degree and hands-on experience with inspection hardware
- You have experience in crafting & supporting industrial inspection solutions
- You approach new problems with curiosity and maintain a problem-solving mindset
- You value collaboration and have worked in a customer-facing position previously
- Enjoy following, improving, and documenting processes to help an organization scale
- Are excited about approaching undocumented technology and working to establish best practices
Desirable
- Experience with Python
- Experience supporting or deploying machine vision applications, especially 3D vision or AI applications
- Experience leading a technical support team
- Experience with factory-floor communication protocols
- A portfolio of your work you can share
What the job involves
- As our Senior Advanced Solutions Engineer (ASE) at Lumafield, you will play a pivotal role in ensuring the successful integration and utilization of our products & solutions for our clients
- You will be the lead on all ASE matters, establishing best practices for this growing team
- The ASE team is central to supporting the sales cycle and deployment of solutions to existing customers
- Your primary responsibilities will include executing evaluation scanning, creating configured solutions, and providing tier 1 and tier 2 support
- Set the bar of excellence for a growing ASE organization within a growing company
- Report on execution metrics such as our evaluation pipeline or helpdesk tickets
- Support customer evaluations of our products, providing top-quality data with quick turnarounds
- Iterate on manufacturing solutions where scan optimizations are foundational to data quality
- Leverage the existing tools & products we have to configure new inspection solutions
- Communicate requirements for tools we need to add to deliver inspection solutions at scale
- Test and validate inspection solutions are robust and ready for the field prior to deployment
- Play with tools in our sandbox to test emerging ideas, tools, and technologies
- Handle & coordinate Level 1 and Level 2 support from our customer base with speed and clarity
Our take
The successful design of a product depends on the intricate work of engineers, and the more information product engineers have about an object, the more they can understand how to improve it. However, this can be difficult when many object details can only be found inside them, raising the question of how product designers could benefit from X-ray CT technology.
Lumafield provides an X-ray CT platform for engineers, helping them gain visibility into the interior details of objects and materials. The platform consists of an easy-to-use hardware scanner supported by cloud-driven analysis software, helping engineers solve challenges at every stage of the product development process.
Whilst product development engineers already have software and hardware tools for optimizing their products, these often neglect the interior intricacies of objects, and Lumafield has been smart to recognize this. By improving the visibility engineers have into the pores, voids, and cracks of design materials, the company helps designers explore new techniques with confidence, minimize expensive molding and casting failures, and stay ahead of quality standards.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
24% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Mar 2025
$75m
SERIES C
Sep 2022
$35m
SERIES B
Total funding: $152.5m
Company benefits
- Health, vision, & dental coverage
- Paid parental leave
- Equity package for all full-time employees
- Flexible vacation policy
- Mental health & wellness perks
- Catered lunches & full kitchen
- Retirement savings
- Financial wellness education
- Company & team events
Company HQ
North Cambridge, Cambridge, MA
Leadership
Eduardo Torrealba
(Co-Founder & CEO)Previously co-founded Oso Technologies here he served as the CEO for 3 years. He also spent 3 years at Formlabs as a Director of Engineering before co-founding Lumafield in 2019.
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