Head of Outreach & Engagement, Pomelo Care
$185-215k
+ Generous equity compensation & Bonus
National leader in evidence-based healthcare for women and children
Open for applications
National leader in evidence-based healthcare for women and children
101-200 employees
Open for applications
$185-215k
+ Generous equity compensation & Bonus
101-200 employees
Company mission
To advance research and technology to break barriers and improve outcomes.
Role
Who you are
- 8+ years of experience in a high-volume sales or outbound engagement environment
- 5+ years of people leadership experience, including managing managers, in a metric-driven environment
- Proven track record of using cutting-edge technology and data to drive operational excellence
- Strong communication, collaboration, and leadership skills; able to thrive in a fast-paced, evolving startup environment
- Proficient inCRM tools, telephony platforms; experience with healthcare software systems a plus
- Familiarity with outbound sales in a healthcare or other regulated space. Passion for Pomelo’s mission to improve maternal and infant health outcomes
What the job involves
- We are hiring for an innovative, data-driven Head of Outreach & Engagement to drive revenue through scaleable, tech-forward solutions
- Reporting into the VP of Marketing, you will be responsible for developing and motivating a team of Outreach Managers and Specialists responsible for hitting business-critical enrollment, activation, and engagement KPIs
- This is a high-impact leadership position that requires a strong focus on strategic outcomes
- Drive outcomes that scale by pulling all available levers to ensure revenue-driving enrollment & activation targets are met or exceeded every month
- Partner with cross-functional teams to identify new use cases for telephonic outreach, tooling and strategies that enable outreach to drive additional revenue and increase LTV
- Accountable for the Outreach P&L, along with CAC and LTV to CAC ratio, capacity planning, hiring, and retention, including managing a motivating, cost-effective sales compensation strategy
- Lead the department’s efforts to efficiently scale by prioritizing the right technology to deliver ROI
- Leverage data to drive action. Define effective team KPIs and partner with managers to use KPIs to inform sales scripting, pipeline and outreach strategies, and performance management needs
- Develop a high-performing team at scale. Effectively influence cross functional stakeholders to prioritize critical path items for outreach success, level up & invest in our people managers, and ensure thoughtful career paths to promote retention
Our take
Pomelo Care, a New York-based virtual maternity care platform, is dedicated to enhancing maternal and newborn health outcomes by providing accessible and personalized care. By merging evidence-based practices with innovative technology, the company strives to transform the landscape of family care.
The platform's model provides continuous, proactive 24/7 care through a dedicated multidisciplinary team. This team utilizes data-driven insights to predict and identify potential risks early, offering personalized and evidence-based care protocols. With convenient access through a mobile app, Pomelo Care provides individuals with the support they need, while simultaneously reducing the strain on emergency resources and lowering the risk of complications during pregnancy, postpartum, and infancy.
The company is poised to see further platform adoption, with 2024 funding enabling it to strengthen its existing partnerships with Medicaid Managed Care organizations, employers, and academic medical centres. As Pomelo Care continues to extend its reach and impact, its commitment to accessible and personalized virtual care is well set to make a substantial contribution to addressing the national maternal health crisis.
Steph
Company Specialist at Welcome to the Jungle
Insights
124% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jun 2024
$46m
SERIES B
Jun 2023
$33m
SERIES A
Total funding: $87m
Company benefits
- Generous equity compensation
- Unlimited vacation
- Membership in the First Round Network (a curated and confidential community with events, guides, thousands of Q&A questions, and opportunities for 1-1 mentorship)
Company HQ
Civic Center, New York, NY
Leadership
Marta Bralic Kerns
(CEO)Graduated from Harvard University with a Bachelor's Degree in Computer Science. Previously worked as a Software Engineer/Product Manager at Microsoft and as a Business Analyst at McKinsey & Company. Also worked at Flatiron Health in multiple roles, including Senior Vice President of Business Development.
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