Senior Product Designer, Back Market
After-sales
Online marketplace for refurbished electronics
Open for applications
Online marketplace for refurbished electronics
501-1000 employees
Open for applications
501-1000 employees
Company mission
To do more with what we already have.
Role
Who you are
- You are perfectly fluent in english as we are an international team
- You have extensive experience working in a growing design & research team and can talk about how you’ve worked with stakeholders to deliver impact in dynamic environments. B2B design experience is an advantage
- You demonstrate in-depth knowledge in design methods and craft. You have a collection of examples where you’d contributed to a successful impact
- You have your ear to the ground regarding new tools and technologies that help your work become more effective and efficient
- You have a passion to help our team grow. You can contribute inclusive design practices, are comfortable in voicing your opinion, and love mentoring and coaching others
- You are obsessive about UX or UI design. You have an attention to detail regarding edge cases, hierarchy, and contrast
- You deliver designs with a systematic approach
- You think about interfaces not as static pixels but as dynamic experiences and can express yourself with motion, flows and stories
- You are inherently curious, you are idealistic but you challenge the status quo responsibility and can always find the middle ground
What the job involves
- We’re looking for a Senior Product Designer (UX leaning) to join us to make Back Market the most successful destination for buying refurbished
- You’ll collaborate with our UX Researchers, Product Managers and Content Designers to bring a range of concepts to our product evolution
- You’ll work on a daily basis with developers to validate the technical feasibility of your proposals and to ensure the quality of your craft
- You’ll connect with other business functions (Marketing, Brand, Operations etc.) to help articulate the needs and expectations of users and the business alike
- As a Senior minded designer, you’ll autonomously own the design vision for key areas of our customers (B2C), agent and seller’s (B2B) aftersales journeys and manage the relationships with product squads, business stakeholders, and other designers to deliver impactful results
- You’re at the stage of your career where mentoring and coaching other designers comes naturally to you. You’re developing deep areas of specialisation within your craft whilst demonstrating strong influence with cross-functional peers
- Being an equal partner with product managers and engineers to build, maintain, and evolve Back Market, with a focus on the Customer, Agent and Seller experiences through aftersales contacts
- Contribute to the roadmap and advocating for the right approach, prioritisation, and execution to ensure a best in class customer experience
- Collaborating with user researchers to bring clarity to ambiguous problems with relevant user insights, and consulting quantitative and qualitative data to inform your design decisions
- Advocating for and facilitating design methods and tools to help your team deliver solutions that actually work for our customers and the business
- Ensuring clarity and comprehension in your or your team’s proposed ideas and solutions from conception to delivery through useful documentation, effective collaboration and tidy working practices
- Proactively advocating your impact and autonomously communicating progress, learnings, and goals to the company and beyond
Our take
At a time when new smartphones launch frequently but with fewer new features and when individuals want to contribute to sustainability and the circular economy, Back Market is setting out to provide customers with a viable option of purchasing refurbished electronics goods.
The vision of the company is to become the default choice when it comes to electronics purchases, irrespective of the customers' budget. In order to materialise this vision, Back Market guarantees that all the devices sold on its platform are 100% functional. The company screens sellers before allowing them to join its platform and it monitors their performance in real-time by collecting detailed customer feedback. By doing this, it hopes to restore trust in refurbished devices and to make sustainability an easy, safe, and affordable choice.
Back Market operates in 17 counties and has a client roster that includes Netflix, Disney, BBC, Sony, and Apple. The company has also raised over $1 billion in capital, which has been invested in expansion across new and current markets. And with the recommerce market only growing, Back Market has a lot of room for exciting future growth.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-4% employee growth in 12 months
Company
Company HQ
Beaubourg, Paris, France
Leadership
Thibaud Hug de Larauze
(Co-Founder & CEO)Previously a Logistic Export Assistant at Devanlay Lacoste and an Account Manager at Neteven.
Amandine Durr
(CPO)Amandine joined Back Market in 2021 as CPO. Prior to this, they were a Product Director at ManoMano, a Senior Innovation product Manager at Kering, and CPO/CEO and Head of Product at We Are TV.
Clément Petit
(CFO)Previously spent nearly 3 years at Veepee, initially joining as a Financial Director before becoming CFO of France then later Group CFO. Prior to that, they spent 4 years at Elanco in Financial roles.
Dawn Baker
(CTO)Dawn joined Back Market in 2022 as Senior VP of Engineering, becoming CTO in 2023. Prior to this, they worked at Google as a Senior Director of Engineering, at Fitbit as the VP of Software Engineering, and at LinkedIn as a Senior Manager of Site Reliability Engineering.
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