People Services Coordinator, Oscar Health

• 1+ year working in HR
• 2+ years customer service experience with a mindset focused on responding promptly to correspondence
• Experience engaging with customers both in writing and verbally, with the ability to explain complex ideas in a straightforward manner

Desirable

• The People Services Specialist serves as a contact for employee and manager inquiries for all things HR.
• You will be the "face of the People Team," providing high-touch customer service and ensuring seamless entry for all queries regarding policies, benefits, leaves, and systems.
• As a member of the People Service Center (PSC), you will manage initial intake and resolve foundational issues, escalating complex cases to the People Service Center Manager
• You will report into the Manager, People Service Center
• Ticket Intake: Providing excellent customer service for employee and manager inquiries through the PSC inbox, resolving foundational questions related to benefits, leaves, payroll, systems and other HR inquiries related to the employee lifecycle
• Escalation: Identify and escalate complex inquiries to the appropriate SMEs
• Process Optimization: Recognize and surface thematic opportunities to improve HR shared services efficiency and automation through existing tools
• Organizational Support: Facilitate New Hire Orientation and other employee-facing training sessions, such as Lunch and Learns
• Compliance & Administration: Perform routine compliance tasks, including I-9 verifications, background check adjudications, and regular data audits following established procedures
• Record Management: Complete transactions in Workday, promptly assisting in the maintenance and accuracy of employee data in the system
• Department Support: Support all areas across People Service Center Team serving as cross functional member knowledgeable of all HR inquiries across an employee life cycle
• Compliance with all applicable laws and regulations
• Other duties as assigned