Senior Technical Customer Success Manager, Recharge
Enterprise
Subscriptions & recurring payments for eCommerce
Job no longer available
Subscriptions & recurring payments for eCommerce
501-1000 employees
Job no longer available
501-1000 employees
Company mission
To create a world where payments are frictionless, and help merchants grow faster.
Role
Who you are
- 3-5 years minimum of experience in eCommerce, either at a brand or managing accounts at a SaaS company
- 2+ years experience in a customer-facing role
- Working knowledge with JavaScript, CSS and API endpoints,
- Proven success using data and analytics to create practical insights to build customer strategic plans
- Excellent communication skills that can apply at all levels of organizations
- Expert technical aptitude with the ability to navigate conversations around complex technical concepts
- Excellent resourcefulness and an ability to prioritize competing requests from customers while partnering internally with stakeholders to ensure success
- Ability to work remotely and desire to make an impact at a high-growth company
What the job involves
- The Enterprise Customer Success Team at Recharge is looking for a Senior Technical Customer Success Manager who is driven, resourceful, and will use their consultative, critical thinking, and people skills to support our Recharge Merchant customers
- The Customer Success team is critical to the success of our business, and by working with a portfolio of high-performing merchants, you will make an immediate impact by building long-term relationships and helping them drive business results
- Live by and champion our values: #accountability, #collaboration, #iteration, #details
- Partner with our customers to understand their business objectives and goals, products purchased, challenges, technology stack, and more to ensure retention or contract renewal
- Proactively surface blockers, deficiencies and opportunities for merchants to optimize revenue growth
- Collaborate with Enterprise Customer Success Managers to holistically oversee and consult on the technical components of our merchant’s subscription program
- Act as the lynchpin of technical solutions by collaborating with cross-functional teams @ Recharge. Work alongside Product, Technical Support, Professional Services and Engineering to investigate and determine the viability of project scopes
- Architect, propose and aid in the deployment of technically-oriented solutions for our top-tier merchants
- Assess, document and manage projects in SFDC/JIRA with an ability to drive momentum for on-target delivery
- Leverage data points to drive analytical insights to merchants, with the ability to granularly form hypotheses and drive improved outcomes
- Deep understanding of Recharge’s OOTB product, API’s and partner integrations
Our take
E-commerce platform Recharge has been in operation since 2014, helping brands set up and manage a subscription business, removing the operational inefficiencies that brands would face when attempting to manage this themselves. Its cloud-based subscription management platform aims to offer merchants flexibility by leading with an API focus.
Recharge’s basic premise has proven a smart one, with the e-commerce subscription market growing substantially since the company was founded. It, of course, rose particularly steeply over the pandemic, with the closure of brick-and-mortar stores, but in general still follows a market trend towards direct-to-consumer relationships, promising a growing market for Recharge going forward.
Success for the company has been clear, with its merchant roster boasting several thousand users, including Harry’s, Oatly, and BrewDog. The sector has attracted substantial funding, with Recharge completing a remarkable funding round in 2021. This came atop its already stable, cash-flow-positive business and supported its further progress as the subscription industry developed. The company is focused on maintaining its strong position, with new updates and improvements to its offering, including Retain, a suite of tools designed to support retention throughout the subscriber lifecycle.
Steph
Company Specialist at Welcome to the Jungle
Insights
-16% employee growth in 12 months
Company
Funding (2 rounds)
May 2021
$227m
SERIES B
Jan 2020
$50m
SERIES A
Total funding: $277m
Company benefits
- Equity packages
- 401(k) offering
- 100% coverage for medical, dental, vision, and life insurance for you and your dependents
- $700/mo remote-life stipend
- Monthly stipend to cover health and wellness
- Coworking space
- Subscription products
- Unlimited paid time off
- 16 weeks of paid parental leave to eligible team members
- Team & company retreats: We value making in-person connections. Past locations include San Diego, Vail, Seattle & Orlando
Company HQ
Mid-City, Santa Monica, CA
Leadership
Oisin O'Connor
(CEO)UCLA Economics graduate who worked as an Analyst at Deloitte before co-founding three companies, all centred on commerce and payments.
Michael Flynn
(CTO)Studied Mechanical Engineering at UCLA, before co-founding a number of companies, including Opportunity Green.
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