Director of Billing, Steno
$140-180k
+ Options of Equity
Court reporting and litigation services
Job no longer available
Court reporting and litigation services
501-1000 employees
Job no longer available
$140-180k
+ Options of Equity
501-1000 employees
Company mission
To optimize the litigation experience with a revolutionary approach to deposition services created by attorneys, for attorneys.
Role
Who you are
- You have a background in designing, planning, and leading scalable billing operations, ideally in an industry that has strong compliance and regulatory requirements
- You’ve worked with sales organizations to understand and streamline client costs into billing systems to achieve consistent results
- You feel comfortable establishing, communicating, and implementing billing operations-related policies and standards to ensure effective and consistent support and execution
- You think strategically about scaling your operation - utilizing methods such as workflow automations, AI integrations, and outsourced labor models to enable cost effective growth
- You have 7+ years of accounting, billing, or finance experience within an industry that has strong compliance and regulatory requirements
- You have managed managers before and successfully guided them to bring out the best in their teams
- You are comfortable in high-growth settings with a demonstrated ability to enable organizations to scale
- You have excellent analytical and problem-solving skills, with the ability to interpret complex billing data and identify trends and insights
- You have high-level communication skills (written and oral) and experience collaborating cross-functionally in matrixed environments
- You know when and how to say ‘No’ to untenable requests from cross functional stakeholders
- You’ve worked with Product and Engineering teams to aid in the development and on-going improvement of company billing products and projects
- You have set up policies and SOPs that are compliant with regional regulations and are knowledgeable on codes and regulations
- You’ve created billing systems that can function in a multi-product organization, with consistent results across vastly different offerings
- If you’re looking for a company that offers support, guidance, an abundance of killer giphys, and unlimited potential to grow into your best self, you can bet we’d love to have you too
- If a fast paced environment that keeps you on your toes sounds intriguing, and if you are a natural troubleshooter, then you may just find the home you are looking for here
What the job involves
- Steno is growing! We’re looking for a Director of Billing to join our winning team
- In this role, you will collaborate with leadership to develop and meet company goals while supplying client and provider billing expertise and guidance on projects and systems
- Identify, recommend, and implement new processes, technologies, and systems to improve and optimize organizational effectiveness and efficiency
- Lead and mentor a team of professionals, including Billing team managers, providing guidance, support, and direction toward an overall vision
- Balance priorities and drive workstreams short and long term; executing on immediate priorities while maintaining a focus on Steno’s Objectives & Key Results (OKR) strategy and building capabilities for both scalability and flexibility
- Lead coordination and integration of efforts among Operations, Production, and Customer Success divisions to improve workflow, operational efficiency and customer outcomes
- Partner with compliance professionals to deliver strategic insight regarding expansion into new markets around the country, with a special focus on adherence to state and local regulations
- Work closely with the Product team to understand and drive product offerings, pricing structures, and changes that impact billing processes
- Collaborate with the Finance team to build hiring models that support team growth in alignment with company goals, and to own the consistent and predictable flow of revenue
- Partner with Sales leadership to regularly review and strategize on rate structures and billing practices to ensure that both the billing and sales teams are in alignment
- The billing team is a highly reliable and motivated team. A diverse group working throughout the country, the Billing team is responsible for outgoing firm invoices and providing payments to our third party providers and vendors
- The Billing team are tech-savvy perfectionists and collaborative team players. They work under tight deadlines, but also constantly reevaluate their processes to drive efficiency and growth
Our take
Steno is a court reporting agency that offers services to legal professionals, government agencies, and businesses. As a trusted partner, Steno allows law practices to streamline their operations and work more efficiently, all while maintaining the highest standards of accuracy and reliability in its reporting services.
Steno's services are tailored to cases that can take over a year to settle. One of the company's standout offerings is the 'DelayPay' product, which enables lawyers to defer payments for critical services such as court reporting, arbitration, videography, and interpreting until their cases are concluded.
Steno has experienced substantial progress over the past few years, with a growth rate that more than tripled in 2021 alone. Steno received $15 million in a 2024 Series B round and has since begun to roll out its gen-AI-powered Transcript Genius, a tool for transcript analysis, indicating a culture of continued innovation.
Steph
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Dec 2024
$20m
GROWTH EQUITY VC
May 2024
$46m
LATE VC
Total funding: $87.5m
Company HQ
South Park, Los Angeles, CA
Leadership
Greg Hong
(Co-Founder & CEO)Previously co-founded the restaurant reservation management system, Reserve (acquired by Resy/American Express) where they served as the CEO for 5 years.
Dylan Ruga
(Co-Founder)Currently a Trial Attorney at Stalwart Law Group, which they founded. Previously a Partner at Steptoe & Johnson and a External/Law Clerk at US Courts.
Dan Anderson
(Co-Founder & CTO)Previously co-founded the payment checkout process, Hail (acquired by Reserve) where they served as CEO. Also worked for the Zurich Insurance Company as Risk Consultant, Head of Application Security, and Director.
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