Temporary Implementation Manager, Headspace Health

• 3+ years in Implementation Management, Customer Success, Project Management, Relationship Management, Account Management, or similar role working with various sized customers
• Strong project management skills (you’ll be responsible for managing multiple work streams per project, and multiple projects at once)
• Exceptional communication skills, highly organized, collaborative and detail-oriented
• Experience building and maintaining relationships, with a focus on driving engagement
• Empathetic, positive attitude with a desire to help our customers reach their goals
• Willingness to problem solve and work through any customer challenges
• Results-driven mentality, proactive and quick learner

Desirable

• As a Temp Implementation Manager, you will join a growing function at a crucial time
• In this role, you will be motivated to transform mental healthcare to improve the health and happiness of the world by leading our client implementations
• You will be responsible for the success of the implementation and launch of our clients
• You’ll set the tone for the partnership, be the client’s internal advocate, and work closely with the sales and client success team as well as all necessary internal stakeholders
• This role will report directly to the Manager of Implementation
• This is a temporary position until July 2025
• Own the onboarding of our Enterprise and Mid-Market B2B clients to our program & platforms, as well as partnership implementation & integrations as needed
• Project manage across multiple works streams at once and maintain overall project ownership and deliverables
• Manage and deliver on the entire program launch strategy including: collaborating with clients on their communication program launch strategy and technical implementation components. Advise clients on how to best utilize the Headspace program and platform for their individual needs
• Manage a high level of service and delivery as you walk clients through our implementation process; own the client relationship through 30 days post launch