Manager of Customer Success Engineers, GitLab
$107.1-229.5k
Salary applicable to California/Colorado/Hawaii/New Jersey/New York/Washington/DC/Illinois/Minnesota candidates only. + Equity
One DevOps platform
Job no longer available
One DevOps platform
1001+ employees
Job no longer available
$107.1-229.5k
Salary applicable to California/Colorado/Hawaii/New Jersey/New York/Washington/DC/Illinois/Minnesota candidates only. + Equity
1001+ employees
Company mission
To make it so that everyone can contribute. When everyone can contribute, users become contributors and we greatly increase the rate of innovation.
Role
Who you are
- Deep understanding of DevSecOps practices with ability to translate technical concepts into business value. Experience developing scalable enablement strategies, software development background, and comprehensive knowledge of GitLab use cases across SCM, CI/CD, DevSecOps, and Agile Planning
- Design and implement scalable customer success programs with proven track record of driving technical adoption across broad customer bases. Apply data-driven approaches to measure program effectiveness while creating repeatable frameworks that identify patterns and develop systematic solutions
- Lead technical teams with focus on customer outcomes through excellent communication skills that articulate complex concepts clearly. Demonstrate experience working with distributed teams across Americas, strong stakeholder management capabilities, and ability to influence without direct authority
- Drive success through measurable customer adoption rates, technical value realization, customer satisfaction and team effectiveness in delivering outcomes at scale. Focus on business impact of technical initiatives and customer retention/expansion metrics related to
What the job involves
- The Manager, Customer Success Engineer (CSE) - AMER, reporting to the Director of Customer Success Managers, leads a team of technical specialists who manage a pooled book of business focused on driving product adoption and value realization at scale across the Americas region
- This role combines deep DevSecOps expertise with strategic program development to help customers achieve measurable business outcomes through GitLab's technology
- Drive GitLab adoption and value realization across the AMER customer base by developing scalable technical enablement strategies that reach customers at all levels
- Focus on delivering measurable business outcomes through GitLab's technology while creating repeatable frameworks for customer technical success and implementing systematic solutions to adoption barriers
- Lead and mentor a team of Customer Success Engineers across the Americas region, fostering a culture of technical excellence and customer-focused problem solving
- Develop and implement scalable technical enablement programs with established metrics to track effectiveness and maximize team impact across the customer base
- Partner with Sales and Renewals teams to align technical enablement with commercial objectives, proactively identifying adoption trends that signal churn or growth opportunities
- Leverage technical insights to mitigate contraction risks, secure renewals, and uncover expansion potential through systematic approaches
- Develop scalable technical programs that strengthen the commercial relationship and drive revenue outcomes efficiently across multiple customers without requiring dedicated account assignments
- Amplify customer needs and technical pain points throughout the organization by translating field insights into actionable intelligence for cross functional teams
- Champion the customer perspective in internal forums and decision-making processes, ensuring technical adoption barriers and feature requests directly influence product roadmap priorities
- Build strategic relationships with key stakeholders across departments to systematically elevate customer feedback and drive organizational changes that improve the overall customer experience
Application process
- Initial screening with Recruiting
- Hiring Manager (Ally)
- Peer Conversation
- Technical assessment and discussion with Senior CSE Leader and Panel interview with CSE team members and cross-functional stakeholders
- Final interview with VP of Customer Success
Our take
GitLab is an open-source collaboration platform for developers. It enables teams to build code quickly from anywhere without compromising on security or quality. GitLab already has an estimated 30M+ users from all over the world.
According to a 2021 GitLab report, 60% of developers can release code 2x faster with DevOps platforms that bring teams together and accelerate processes. It stands out by catering to programmers of all experiences. Gitlab's version control system helps streamline the process of creating, maintaining, and deploying code, whoever you are.
GitLab was in the right place to capitalize on the recent trend toward rapid digital transformation and remote working. This trend is expected to continue to grow, and with it, GitLab's popularity. With its successful 2021 IPO and the patronage of major brands such as Nasdaq and Jaguar Land Rover, GitLab is expected to solidify its position as the go-to platform for development teams.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
15% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Sep 2019
$268m
SERIES E
Dec 2018
$20m
SERIES D
Total funding: $435.2m
Company benefits
- We offer benefits to manage your health, wealth, and well-being regardless of location
- Flexibility in schedule to be there for life’s important moments
- Equity compensation & Employee Stock Purchase Plan offered
- Generous Paid Time Off
Company HQ
Financial District, San Francisco, CA
Leadership
Sid Sijbrandij
(CEO)Studied Physics at the University of Twente. Interned at P&G and IBM. Was Lead Architect at the Netherlands' Ministry of Justice from 2009 to 2012. Founded app store Comcoaster in 2008, and then co-founded GitLab in 2012.
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