Principal Solution Implementation Manager, Anaplan

• The ideal candidate will be passionate about quality and consistency yet is able to collaborate with all types of different personalities and bring them together to align on key decisions, including but not limited to release scope, deployment timelines, resource management, model design, testing/training plans, and change management
• Self-starter with a consistent record of driving customer success, and aligning in complex customer environments at the executive and department levels
• Ability to understand customer requirements and work with the team to best translate those into a simple, usable, yet high value solutions
• Experience in an enterprise performance management, ability to partner with account executives, solution architects, customer success leadership, etc
• Fanatical about customer success and tenacious at driving long-term customer value
• Highly data-driven with a commitment to process. Excited about driving and tracking a consistent implementation process with all customers in your portfolio
• Team player with the highest level of integrity
• Experience in software project management, customer success management, and/or related experience
• Passionate about technology and how it can be leveraged to drive business impact
• You must speak fluent French to be considered for this role

Desirable

• In this position, you will guide our customers, leading blended delivery teams with Business Partners, to deploy Anaplan solutions efficiently and effectively
• This includes mastery of “The Anaplan Way” implementation methodology
• For you, this means working to ensure that our project teams build powerful, yet easy-to-use models in an agreed-upon timeline and, in the process, that our customer ’modelers’ are enabled and empowered to be self-sufficient
• This role is ultimately responsible for the end-to-end deployment lifecycle of one, or many, strategic Anaplan solution implementations
• You will be the primary point of contact for each of your deliveries, helping to provide regular insight into the pulse of active projects to internal Leadership teams
• You will also lead customer-facing meetings of varying sizes and profiles, ranging from operational management to C-suite
• Deliver high level presentations to audiences ranging from executives to system end users
• Run projects end to end in collaboration with client project manager to a successful deployment of Anaplan solutions
• Act as the key liaison and business partner to the client at both the project management and executive level as needed
• Identify resource needs, handle resource time allocation and hold team accountable to deadlines
• Handle issues and risk by clearly communicating both internally and externally, and deploying risk mitigation strategies as appropriate
• Reporting on available resources, budget, and project status to project sponsors and stakeholders
• Ability to work on multiple, concurrent tasks and adapt to shifting priorities, demands and timelines
• Effective communication and team work with project teams and collaboration with other departments
• Understand priorities, scope, timeline and goals
• Maintain customer focus and demonstrate leadership to drive consensus and project related decisions
• Handle client expectations appropriately with the ability to deal with challenging situations with positive outcome