Senior Global Partner Support Analyst, Wayfair
Equity
A global online homeware marketplace
Job no longer available
A global online homeware marketplace
1001+ employees
Job no longer available
Equity
1001+ employees
Company mission
To help everyone, anywhere create their feeling of home.
Role
Who you are
- Bachelor’s degree in Business, Supply Chain/Operations, or Engineering disciplin
- Experience working in a project management setting is preferred; project or program management certification not required but is a plus
- Strong written and verbal communication skill with a focus on stakeholder management experience is desired
- Self-starter with a high attention to detail and proven ability to manage multiple, competing priorities simultaneously
- Advanced experience with Google or Microsoft Office tools is required
- Proficiency with GBQ, SQL, or other database management of equal complexity is recommended
What the job involves
- You will be part of a team that closely partners with Tech and Product teams to mutually unlock maximum business growth for both Wayfair and our Suppliers
- Your core focus will be to effectively prioritize and deliver product launches with those teams and other stakeholders that will drive improved customer experience, enhanced supplier support, and potentially increase a positive financial impact
- Collaborate cross functionally on a global scale with product, operations and engineering teams to deliver initiatives to build the foundation for analytical framework as well as provide near term analysis to improve business impact, and experience for customers and suppliers
- Perform deep-dive analysis on business impact, supplier/customer experience KPIs by leveraging the analytics to identify root causes behind performance issues and provide insights around major pain points or other factors
- Communicate findings with a succinct point of view and utilize compelling visualization tools (e.g. Looker, Data Studio, Tableau, etc.) for both executive level as well as cross-functional team level stakeholder management; ensuring that the insights can be used to help drive the strategies to deliver business impact
- Use quantitative and qualitative skill sets to work with large and complex datasets, analyze ambiguous questions and develop recommendations to guide business decisions with senior leadership
- Partner with business and engineering stakeholders at various levels to identify key factors and requirements for each initiative, secure the neccessary buy-in from leadership for project methodology, and build a 6-12 month roadmap with clear goals and milestones
- Work closely with Data Engineering and Analytics teams to build visualizations for executive level KPI reporting and implement solutions in production environments
Our take
Wayfair emerged in the early era of eCommerce with a mission to revolutionise online shopping, offering customers a convenient platform to purchase goods. Today, it stands as one of the foremost global players in the online furniture delivery industry, boasting an impressive inventory of over 33 million products.
Renowned for its extensive product range and comprehensive service offerings, Wayfair distinguishes itself by providing an end-to-end customer experience, from browsing to doorstep delivery. Despite its prominence, the company faces profitability challenges attributed largely to expansion expenses. Nonetheless, its solid presence in the competitive online homeware sector solidifies its position as a key contender.
With ambitious global expansion plans, Wayfair remains committed to maintaining its leadership in the industry. As it aspires to become the ultimate destination for all home needs, its more recent ventures into physical retail represent significant strides toward this overarching goal.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-14% employee growth in 12 months
Company
Company HQ
Prudential / St. Botolph, Boston, MA
Leadership
Niraj Shah
(Co-Founder & CEO)Studied Engineering at Cornell University before co-founding Spinners, a Boston-based IT services company. Previously acted as Entrepreneur in Residence for Greylock and has served as CEO of Wayfair since co-founding the company in 2002.
Steven Conine
(Co-Founder)Co-founded Spinners before working for Operations at iXL. Conine also co-founded Pillar VC in 2016.
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