Client Operations Specialist, Bevi
Willingness to travel 15%
2-5 days a week in office
Water dispenser for office and commercial spaces
Open for applications
Water dispenser for office and commercial spaces
201-500 employees
Open for applications
Willingness to travel 15%
2-5 days a week in office
201-500 employees
Company mission
Bevi is on a mission to unbottle the future.
Role
Who you are
- 2+ years of experience in Customer Success, Account Management, or Client Services with an emphasis on Operational Strategy and Execution
- Ability to manage Operations and Logistical support during client launch
- Strong interpersonal and communication skills with a customer-first mindset
- Experience working in service-based industries (e.g., food service, facilities, field operations)
- Ability to manage complexity, prioritize efficiently, and build scalable systems
- Familiarity with Salesforce, Looker, or similar CRM/reporting tools is a plus
- Comfort with a fast-paced startup environment and willingness to travel 15%
What the job involves
- As a Client Operations Specialist, you will play a critical role in shaping the post-sale experience for Bevi’s new distribution channels
- You’ll act as a trusted advisor and the key, Operations point of contact, helping our clients launch successfully, optimize machine usage, and sustain long-term value
- This role blends onboarding strategy, relationship management, proactive support, and customer advocacy
- A Customer Success Manager will learn and understand the day to day functions of Bevi field operations in order to best deliver outstanding customer care and apply product knowledge
- Partner with Sales and Operations to ensure seamless, post-sale handoff through installation
- Define and execute scalable onboarding playbooks tailored to new channel environments
- Educate customers on usage, concentrate ordering, maintenance basics, and marketing tools
- Serve as the primary post-sale point of contact for operational execution
- Translate customer needs into internal action plans across Technical Services, Technical Partner Operations, Supply Chain, and Field Ops
- Monitor machine performance and concentrate usage via data tools and make suggestions to clients where applicable
- Identify trends and implement strategies to maximize uptime, drive value to the client, and generate revenue for Bevi
- Track account health, customer satisfaction, and risk indicators
- Collaborate with sales on upsell and renewal opportunities
- Advocate for customer needs internally and ensure ongoing success
- Build customer profiles and segments by persona, communication style, and service needs
- Capture feedback to improve Bevi’s offering and service models
- Identify champions for testimonials, pilots, and case studies
- Periodically facilitate large client activations on-site
Our take
Americans buy billions of water bottles per year, the manufacture of which uses millions of barrels of crude oil. This alone causes significant damage to the environment, before even considering the carbon impact of delivery or the plastic waste produced. Bevi hopes to change this, with its smart beverage-dispensing machine that only requires a tap water source to function.
Bevi’s dispensers allow users to customize their drinks, check nutrition information and track the environmental impact of their usage. With the ability to carbonate beverages as well as flavor them with natural essences, and even some caffeine and electrolytes if one wishes, Bevi has created a versatile hydration system that caters to the modern consumer on both eco-conscious and personal taste levels.
This simple and effective hydration system has become popular across industries, with over 4000 companies including Volkswagen, Netflix and Google making use of Bevi machines. The company, though having to fight through some self-admittedly "frightening" times, has raised significant funding that will support its rapid growth and expansion into new verticals and products.
Steph
Company Specialist at Welcome to the Jungle
Insights
23% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Aug 2022
$70m
SERIES D
Jan 2019
$35.5m
SERIES C
Total funding: $130.2m
Company benefits
- Comprehensive medical, dental and vision insurance plans with BlueCross BlueShield, 95% paid by employer
- 401(k) with company match, and environmentally responsible investment options
- Flexible PTO plus 9 company holidays, and additional paid days for sick leave, etc (including sustainability or social justice volunteer events)
- Generous fully paid parental leave for both birth parents and non-birth parents
- Fully employer paid disability and life insurances
- Wellness and fitness reimbursements
- Monthly stipends for cell phone use and commuting costs
- Onsite snacks and (of course) unlimited Bevi ... plus composting and terracycling, too
- Happy hours, pancake breakfasts, Hero awards - and more!
Company HQ
The Schrafft Center, Charlestown, MA
Leadership
Eliza Becton
(VP of Product)Eliza's background is in user-experience design at various startups, with end-to-end experiences from ideation to market research to prototyping. Eliza graduated from the Rhode Island School of Design (RISD) with a Masters in Industrial Design, and from Yale University with a BS in Mechanical Engineering.
Cathy Lewenberg
(CEO)With a diverse background across consumer, retail, healthcare, and tech industries, Cathy earned her BA in Politics and American Studies from Princeton University and MBA from the Wharton School.
Sean Grundy
(Co-Founder & Head of Business Development)Previously, Sean has had 3 years experience managing environmental projects at Rare. They attended MIT Sloan School of Management for their MBA and Princeton for their undergraduate degree.
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