Sales Support Specialist, Twilio

• We’re looking for a hungry and ambitious individual who has a passion for communications, desire to deliver positive customer outcomes, and wanting to be a part of a world-class sales organization
• 2+ years of sales operations, Deal Desk, or customer success/account management experience
• Proficiency with Google Sheets and excel
• Experience working within Salesforce CRM
• Results driven, detail oriented, and dedicated individual who is excited for the opportunity fuel an already successful organization and sales team
• You have a collaborative approach, a “can do” attitude and are relentless in pursuing goals and solving problems
• Basic understanding of how different functions within an enterprise organization operate (enterprise-level understanding of how a business operates)
• Ability to advocate for customer internally with cross-functional stakeholders
• Extreme attention to detail on written and verbal communications
• Extremely organized and above average proficiency and operational excellence in spreadsheets, doc and presentation creation
• Ability to prioritize and multi-task
• Knowledge in CPaaS and telecom is a plus
• Bachelor's Degree or equivalent years of experience required

Desirable

• Twilio is looking for a Sales Support Specialist to join the Strategic Sales team
• The Sales Support Specialist will primarily be focused on operational aspects in support of an AE. This individual is ‘the glue’ between many different functions within the organization, assisting Account Executives with numerous activities and processes along the entire sales cycle
• Be an Internal Liaison
• For creating and submitting requests and following up through resolution on them, including but not limited to: Billing, Deal Strategy, Legal, and Security
• Work with internal stakeholders to ensure all aspects throughout the sales process are smooth (Deal Desk, Contracts, Legal, Pre-Sales, Security requests) and to ensure all paperwork are completed and represented accurately. You will work with people, data sets and processes
• Build out Pricing and Deal workflows
• Prepare Pricing and Deal Structure, use and master internal pricing tools
• Order Form: Creation, amendments, and execution (signatures): Engage with client stakeholders to ensure Proposal Bill Of Materials (OFs) are correct
• Quote creation: CPQ workflows, including converting CPQ into a customer-facing quote/doc
• Customer support: Preparation for sales meetings and conducting background account research in support of selected accounts (<10% of time)
• Supporting Team Success: Creation and maintenance of team-level tracker for all cross-functional challenges and asks and actively working with Regional Leader and frontline leadership to follow up and resolve them

• We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!