Customer Success Manager, Red Points
3 days a week in office (Carrer de Berlín, Barcelona)
Digital revenue recovery platform
Be an early applicant
Digital revenue recovery platform
201-500 employees
Be an early applicant
3 days a week in office (Carrer de Berlín, Barcelona)
201-500 employees
Company mission
Red Points is on a mission to make the Internet a safer place!
Role
Who you are
- Fluency in English is required; knowledge of an additional EU language is a plus
- Exceptional ability to build and maintain strong trusted relationships with Enterprise customers, from end-users through to executive sponsors, navigating large, complex organizations to elevate the perception of Red Points from a “vendor” to “partner”, ensuring they have a consistent, best-in-class experience in every interaction with Red Points
- Commercially savvy and efficient at spotting, nurturing, and closing growth opportunities with your book of existing customers
- Impeccable at engaging with customers in a defined cadence and have quarterly business reviews, where you influence through performance metrics and strategic discussions on their achievement of business goals
- A team player with a positive attitude, strong interpersonal skills, and the ability to multitask
- Ability to thrive in an environment of ambiguity, and an ability to frequently switch gears with ease
- Organized and able to work with a healthy pressure in some periods of time - you are comfortable working in a fast-paced environment, can juggle multiple tasks at the same time, can ensure that important but non-urgent matters are given sufficient priority
- Ability to adapt and explain concepts for audiences of various perception levels
- Ability to become a product expert — you can articulate the vision of the product. Be the ultimate storyteller in showcasing the compelling impact on your customers' business made possible by their use of Red Points
What the job involves
- As our Customer Success Manager, you will be in constant interaction with our Enterprise and Mid- Market clients to provide the best customer experience and, of course, maintain our current churn rate
- We are looking for a Customer Success Manager to help us strategically guide our customers to maximise the value of our product and enable them to achieve their business goals protecting their online revenues
- You will leverage your experience and passion in relationship management, creative problem solving, and Customer Success to drive business outcomes for your customers while being responsible for best-in-class user adoption, revenue retention & growth, and customer advocacy
- Managing portfolio of clients
- Work cross-teams to boost client results
- Hold regular meetings with your portfolio of clients
- Keep clients up-to date on initiatives and product launches
- Detect areas of improvement on client KPIs and execute on them
Our take
Red Points provides a solution for protecting brands from online counterfeiting, digital piracy, and distribution fraud. Its SaaS platform removes hundreds of thousands of incidents of illegal products and content from the web monthly, across over one-hundred online marketplaces and social networks.
Red Points' approach is calculated and innovative - its proprietary technology employs machine learning algorithms which scan the internet and identify all violations and infringements. It then employs its technical and legal expertise to ensure that all infringing data is removed or de-indexed. Finally, the company provides full visibility and actionable intelligence to its clients through its real-time reporting tool.
Red Points' protection covers the entire digital spectrum and it is constantly improving its services to keep pace with the evolving landscape of digital piracy. As a result, it is the preferred brand protection partner for some of the leading global brands including Bang & Olufsen, MVMT, and DOPE. It has also seen continuous strong funding, the latest of which will be put towards achieving the goal of profitable global growth, after successfully becoming a B Corp for its work.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-6% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Apr 2019
$41m
May 2018
$13m
Total funding: $68.6m
Company benefits
- Team building activities - two team building offsites every year
- Monthly afterwork - take it easy at the office with drinks, snacks, and good conversation on the last Thursday of each month
- Free Nespresso coffee, tea, and fresh fruit
- Free private health insurance
- Subsidised gym membership
- Reduced working hours - we leave work early every Friday and every day through August
Company HQ
Sants, Barcelona, Spain
Leadership
Laura Urquizu
(CEO & President)Endeavor Entrepreneur. Founder and President of the Global LegalTech Hub, and Member of the International Women's Forum in Spain. Has been with the company since 2014.
Salary benchmarks
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