Senior Product Manager, Toast

• The ideal candidate is obsessed with customers and how they work. You are grounded in user feedback, cross-functional partnership, and can translate customer and user needs and product vision into world-class experiences that work at scale
• If you’re passionate about helping non-native-English speaking customers succeed and eager to focus on a high priority area with opportunity to build new products and iterate on existing features, we’d love to have you on our team
• 5+ years of PM experience working on highly visible initiatives, collaborating with cross-functional teams to ship great products
• Strong track record of delivering user-facing features in fast-paced environments with cross-functional constraints, not just technical constraints, and working collaboratively and effectively with cross functional teams
• Empathy for restaurants and a passion for improving their day-to-day
• Excellent communication skills and ability to influence without authority
• Entrepreneurial mindset and ability to create a compelling product vision

Desirable

• Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. The Strategic Cuisines team is on a mission to ensure that this platform is a first-class experience for all restaurants and cuisine types – including those owned by Spanish and Mandarin Chinese speakers
• In this role, you will shape the future of Toast’s continued expansion into Strategic Cuisines through ownership of the product vision, strategy, and roadmap
• This role will lead initiatives that touch every layer of the product stack, from the front-of-house order workflows in POS and Kiosks to the back-end logic that powers integrated payments and reporting
• You’ll work closely with engineering, design, and go-to-market teams to craft a platform experience that is differentiated
• Own and drive the roadmap for the Strategic Cuisines in alignment with business OKRs, customer needs, and technical feasibility
• Research and get to know customers (internal and external) and competitors directly to identify differentiation opportunities for various cuisine types
• Drive feature development from ideation through launch by writing clear specs, collaborating with engineering and design, and measuring success
• Help define and implement go to market strategy for new functionality, including designing tests, incremental launch milestones, and collecting customer feedback
• Partner closely with Toast’s multilingual experience team to ensure the customer journey is fully localized in our Strategic Cuisines customers’ preferred languages
• Champion customer needs internally by building strong relationships horizontally and vertically within Toast