Senior Technical Support Engineer, Halcyon
$104-150k
Cybersecurity tools to protect against ransomware
Be an early applicant
Cybersecurity tools to protect against ransomware
201-500 employees
Be an early applicant
$104-150k
201-500 employees
Company mission
Halcyon's mission is to defeat ransomware.
Role
Who you are
- The ideal candidate will possess a strong understanding of cloud, networking, applications, and security
- If you are a self-motivated team player who is eager to learn and can adapt quickly, we encourage you to apply
- 7+ years of experience or combination of education and experience in technical customer support, systems engineering, or a similar role, preferably in cybersecurity, SaaS, or enterprise software
- Proven ability to configure Windows operating systems to capture crash dumps and perform preliminary dump-file analysis
- Deep technical expertise in troubleshooting complex issues across Windows, macOS, and Linux environments
- Expertise in some of the following areas: ransomware lifecycle, endpoint defense, threat intelligence, incident response, and data exfiltration prevention
- Strong experience with API integration, scripting (Python, PowerShell, or Bash), and data analysis
- Strong understanding of networking concepts, including firewalls, proxies, VPNs, and TCP/IP troubleshooting
- Ability to communicate effectively with both technical and non-technical stakeholders
- Industry certifications (e.g., Microsoft, Linux, AWS, Security+) are a plus but not required
- Ability to provide customer support and utilize customer support tools effectively
- Strong verbal and written communication skills, with the ability to interact with stakeholders of varying levels of technical knowledge
What the job involves
- Halcyon is seeking a highly skilled and experienced Senior Technical Support Engineer to join our growing support team
- In this role, you will address customer issues across various platforms, including Windows, Linux, and Mac
- You will collaborate closely with Halcyon's Customer Success, Engineering, and Threat Response teams to troubleshoot and resolve customer issues and handle emerging threats, all while delivering top-notch support to our clients
- Serve as the highest level of technical escalation for critical customer issues
- Perform advanced troubleshooting and in-depth analysis of Halcyon Agents across Windows, and Linux environments
- Partner with Engineering teams to diagnose, reproduce, and resolve complex technical challenges
- Conduct root cause analysis and provide actionable insights to improve product stability and performance
- Develop and refine technical documentation and knowledge base articles to enhance internal and customer-facing support resources
- Lead customer interactions with professionalism, ensuring timely and effective resolution of technical issues via phone, email, and remote sessions
- Assist in refining support processes, mentoring junior engineers, and identifying areas for automation and efficiency improvements
- Stay ahead of emerging threats and security trends to proactively assist customers in mitigating risks
- Learn and develop new skills quickly as required
- Perform other duties as assigned
Our take
As cyber attacks become increasingly complex, especially in the mode of ransomware, companies such as Halcyon are becoming an ever more important weapon in the fight for cybersecurity. Though only formed in 2021, its founders have extensive experience as researchers at cybersecurity unicorn Cylance, amongst other notable companies in the sector.
Halcyon’s product stands out from similar - and abundant - offerings thanks to its melding of multi-proprietary advanced prevention engines and AI models designed specifically to seek out and destroy ransomware threats. It's the flexibility and reactivity of these two multi-tiered facets that have made Halcyon a trusted partner for companies on the Forbes Global 2000 list.
With significant funding behind it, Halcyon will ramp up the development of its platform's features and continue expanding its customer base.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Nov 2024
$100m
SERIES C
Dec 2023
$40m
SERIES B
Total funding: $204m
Company benefits
- A Remote Native Global Team - As a remote first, completely distributed team, we recognize great talent can exist anywhere. We invite you to apply to a job you’re interested in and we'll work a plan to meet your needs.
- Health & Wellness - We offer comprehensive health benefits to meet you and your family’s needs, including 100% covered Medical, Dental and Vision insurance for you and all your dependents.
- Competitive Compensation Packages - We offer competitive compensation packages with equity, depending on position, along with a generously matched retirement plan, unlimited PTO, paid sick time and holidays
- Future Planning & Time Off - We offer paid time off to take care of yourself! Relax and recharge on us. We also include paid parental leave, short & long term disability insurance, life insurance and more
Company HQ
Congress Avenue Historic District, Austin, TX
Articles
Leadership
Jon Miller
(CEO & Co-Founder)Previously CEO and Founder at Boldend, Advisory Board member at Cylance, Vice President at Accuvant LABS, Managing Consultant at IBM.
Ryan Smith
(CTO & Co-Founder)Currently Owner at Hustle Labs. Previously Chief Research Officer at Boldend, Advisory Board Member at Cylance.
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