Customer Success Team Lead, Whistleblower
French Speaker
Anonymous employee whistleblowing solutions
Be an early applicant
Anonymous employee whistleblowing solutions
21-100 employees
Be an early applicant
21-100 employees
Company mission
To make it easier for companies to do the right things.
Role
Who you are
- Do you bring both hands-on experience with customer onboarding and engagement, and the leadership mindset to coach others and improve how a team operates? Then you have some of the key qualities we’re looking for in our next Customer Success Team Lead
- 2-4 years of experience in B2B SaaS or GRC, in a similar customer facing position
- Connect effortlessly with multiple clients and build lasting relationships simultaneously while maintaining attention to detail and follow-through
- Strong communicator, collaborator and problem solver
- Familiarity analyzing customer behavior and usage data to and usage data to proactively address risks and uncover growth opportunities
- Structured, diligent and dedicated
- Native in French and professional fluency in English
- Able to work 35 hours/week in our soon to be determined office in Paris
- You thrive in an environment where you contribute to maintaining a high momentum
What the job involves
- As our new Customer Success Team Lead, you will balance hands-on customer work with team leadership responsibilities for our French CS team
- You will play a key role in managing strategic accounts, coaching the local CS team, and aligning day-to-day operations with our broader customer success goals
- Manage the customer relationship from onboarding to renewal, acting as the primary contact for strategic accounts
- Act as a trusted advisor to compliance, IT, and security stakeholders to ensure customers realize the full value of the Formalize platform
- Deliver proactive support through training, workshops, and strategic check-ins tailored to customer needs
- Drive feature adoption and engagement, with a focus on high-value modules such as NIS2 and DORA, and monitor account health using usage data and feedback
- Collaborate with Sales during renewal cycles and identify opportunities for upsell or cross-sell
- Provide structured feedback to Product and CS Operations based on recurring customer pain points or feature requests
- Maintain accurate records of customer interactions and success metrics
Application process
- In the recruitment process, we use talent profiles. You will therefore receive a link to the test after sending your application
- Experience shows that it provides the best experience for both candidates and us as a company. It's not about answering right or wrong, but whether one's talents match the context you will work in. We want to hire a colleague who really thrives and flourishes with us, and therefore we are looking for the employee who will be a good fit with Formalize in relation to
- Fit between the person and work tasks
- Fit between the person and the colleagues in the team
- Fit between the person and the management
- We know that when this is staged optimally, you thrive and succeed much better in your job
- Recruitment Process:
- Send application and upload relevant information
- Completion of Talent test
- 30 minutes online interview with recruitment screenment
- 45 minutes online interview with our hiring manager
- 30 minutes cultural interview with one of our current Customer Success Managers
- Apply by attaching your resume and other relevant information and you will hear from us soon!
- We will hold interviews and hire on an ongoing basis. For more information or questions please contact the responsible recruiter in the Talent team
Our take
There is a large movement to make workplaces more equipped for employee comfort and satisfaction. This includes an employees ability to file a complaint or raise a matter of concern without the fear it’ll taint their reputation or work environment no matter the scale of the issue.
Whistleblower's platform has a simple reporting portal in which employees can report anonymously via written report or a voice distorting telephone report. Companies can then view reports raised on a case management dashboard, all of this is designed with high privacy and security. The EU has recently released a new whistleblower directive whereby companies with as little as 50 employees have to implement a whistleblower channel in their business. The need for this kind of system is rising as protocols will need to be put in place where they weren’t before. The platform helps companies to implement a compliant solution that is both secure and transparent
Aarhus-based Whistleblower has acquired an impressive client list including T-mobile. The company is aiming to be close to 100 employees by the end of 2023.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
Mar 2024
$16m
SERIES A
Oct 2022
$3m
SEED
Total funding: $19m
Company benefits
- Be part of a fast-growing company culture that invest heavily in the people
- High level of trust and autonomy
- Be part of building our newly established office in Hamburg
Company HQ
Indre By, Aarhus
Leadership
Jakob Lilholm
(CEO)Co-founded and acted as CEO at Rostlog IvS, Founding Partner at QuickOrder ApS. Investor at Zanitize.
Salary benchmarks
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