Customer Success Manager, Peripass
France
2 days a week in office
Yard management software
Open for applications
Yard management software
21-100 employees
Open for applications
2 days a week in office
21-100 employees
Company mission
To enable autonomous yards around the world.
Role
Who you are
- Are you passionate about building lasting relationships and ensuring customers achieve exceptional results? Do you thrive on driving value for clients while contributing to the success of a fast-growing scale-up that's transforming the logistics industry? If so, we have the perfect opportunity for you!
- Logistics? Maybe not what you dreamed of as a kid. But building a fast-growing international SaaS scale-up that’s transforming how some of the world’s largest industrial companies operate? That’s a different story
- You have at least a bachelor's degree, or equivalent experience, and you have at least 5 years of relevant experience in a SaaS company
- You get a kick out of analysing and optimising processes
- Building a great customer journey and seeing customers who are happy with your product is what makes you get out of bed in the morning
- You can develop a professional, but also a warm and pleasant relationship with your client contacts
- You'll be working with people in senior management, so you make sure you know your stuff and you come to every meeting prepared. You can get your message across to all kinds of people in all kinds of departments (facilities, supply chain, operations, IT, finance, …)
- You are diplomatic, but can be assertive when you have to
- Excellent verbal and written communication skills in French & English are a must
What the job involves
- As our Customer Success Manager Benelux, you will play a key role in the entire customer journey. Since you will be the voice of the customer within our company, you'll make a crucial contribution to the further development of the Peripass solution
- You manage the entire implementation of our solution and keep track of scope, time and budget. On these projects, you cooperate with our Implementation Consultants, who carry out the physical implementation of our solution on the customer sites
- You guide customers through the QuickStart onboarding journey and drive early value realisation, while empowering customers to confidently adopt and configure the solution themself
- You consistently maintain excellent customer success by being in close contact with your customers and ensuring they receive the maximum return on their investment in Peripass. To this end, you'll also cooperate closely with the Customer Support Advisor to solve more complex issues that customers face
- You can take initiatives to improve our processes in Customer Success, to make our customers even happier with Peripass
- You drive growth in your customer portfolio and assist the sales team by spotting cross-selling opportunities
- In this role, you will combine travelling to clients around two days per week with working from home. We are looking for someone based in or near Paris, as it is a convenient base for travelling across France. You will also visit our Ghent headquarters every six weeks to connect with your colleagues
Our take
Warehouses and production lines increasingly employ technology to boost efficiency, but businesses often give little thought to supply-chain logistics beyond their facilities. Peripass provides yard management software for logistics and production sites, allowing them a better view of the arrival and departure times of trucks, to reduce loading and unloading wait-times across the industry.
Founded in 2016, Peripass aims to combat the inefficiency that surrounds trucks entering and leaving sites. This means the right goods are sent to the right gates, and are received by the right people, and also allows the business to avoid unnecessary waiting costs – which Peripass claims can be reduced by 85% overall with its technology.
Peripass is active at more than 120 logistics and production sites across Europe, boasting an impressive client list. Investment in the company has gone towards improving product utility, with further funds expected to enable the company to scale with the growing supply chain management industry.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Feb 2024
$8.7m
EARLY VC
Total funding: $8.7m
Company HQ
Ledeberg, Ghent, Flanders
Leadership
Leander Naessens
(Founder & CEO)Leander is also the Founder & CEO of Port Pass. Previously, they Founded Buttons For Cleaners where they served as the CEO for nearly 9 years and they also served as the CEO at Behind The Buttons for over 13 years.
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