Customer Success Manager, Storyblok
$102-154k
+ Virtual Stock Option Plan
Headless CMS for developers, marketers, and content creators
Posted today
Headless CMS for developers, marketers, and content creators
201-500 employees
Posted today
$102-154k
+ Virtual Stock Option Plan
201-500 employees
Company mission
To make it easier and faster for marketing and developer teams to deliver impactful digital experiences at scale. And have fun while they’re doing it.
Role
Who you are
- Experience working in a client-facing role, namely account management or customer success experience, or other closely related work experience
- Experience managing account renewals - the ideal candidate should have a sales oriented approach and be able to effectively apply it throughout the entire customer journey
- A proven record driving customer satisfaction and enhancing the customer experience
- SaaS experience and working knowledge of software products
- Strong computer skills and proficiency in Google Workspace, Excel, and other word processing tools; prior knowledge of Salesforce or another CRM is preferred
- Ability to be self-motivated, highly organized, and have a positive attitude and professional demeanor
- Exceptional written and verbal communication skills, analytical skills
- Fluency in English
What the job involves
- The Customer Success Manager will develop and maintain strong relationships with Storyblok customers ensuring their business needs are met and exceeded, and working with Enterprise Customers will own all aspects of the post sales process
- Key focus is closing large deals and working together with Storyblok’s Sales team to discover new opportunities in your assigned sales territory
- This role will build trusted relationships with customers and help them get the most out of the product this includes but is not limited to; onboarding, recurrent training, answering technical and content-based questions
- Organize and run Quarterly Business Reviews (some onsite travel may be required)
- Attend Industry events
- Report up to date metrics on client usage data and health indicators
- Retain and renew existing accounts
- Develop long term strategic account plans that identify expansion opportunities. Own and close commercial upsell
- Own the client and renewal opportunity data in Salesforce and ensure accuracy
- Provide a first class customer experience’, we care about our customers and their experience, and our CSMs to become trusted advisors
- Work closely with internal teams. For example; provide feedback to the product teams, liaise with Marketing teams on PR and Case Studies
- The position requires approximately 20% travel, to foster client relationships and participate in events that contribute to the growth and success of Storyblok
Our take
A headless content management system (CMS) consists of a back-end that stores the content and a decoupled front-end display. This lets the content be streamed to any platform including apps, wearable devices or digital displays via an API. Compared to the other headless CMS solutions, Storyblok’s CMS provides highly customisable content blocks and visual editing tools. This gives developers the flexibility to build fast and reliable digital platforms. It is the first headless CMS to integrate such features into a modern headless architecture.
The company counts Pizza Hut, Adidas, UPC, Greggs and Decathlon amongst clients, alongside many thousands of solo developers that use their CMS. These are powering more than 74,000 projects across 130 countries.
Storyblok intends to use its new funding to expand its presence in the USA after its previous round accelerated expansion in key European markets including Germany and Ireland.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Hard working team
"As part of a scale-up, it takes all of us to achieve company goals. Everyone here at Storyblok knows that and are collaborate together to get it..."
Funding (last 2 of 4 rounds)
Jun 2024
$80.5m
SERIES C
May 2022
$47m
SERIES B
Total funding: $138.5m
Company benefits
- 💪 Flexible Work Environment
- 🌍 Remote Workforce
- 🌴 25 days of vacation
- 📯 Everyone has a voice
- 🍭 Diverse Team
- ✈️ Annual Team Meetup
- 📚 Education and Development Opportunities
- 💻 High-quality, cutting-edge, equipment
- 🏢 Shared offices worldwide
- 💡 Code of Conduct which supports our values
- 💰 Annual Discretionary Bonus
Company values
- Put customers first: Our commitment to providing joyful experiences and exceptional value to our customers is at the heart of every decision we make. So we pride ourselves on understanding their needs and working together to foster growth and shared success.
- Act like an owner: Honesty and transparency underpin everything we do, and we remain accountable for our work by grounding our decisions in data and facts. Every person at Storyblok is empowered to make impactful decisions that contribute to our collective success.
- Innovate boldly, adapt quickly: We love change, embrace fresh ideas, and respond fast to shifting market dynamics. We pivot swiftly when needed, yet stay focused on our goals, maintaining a balance between flexibility and stability to grow in a sustainable way.
- Be a problem solver: Our culture of trust lets us focus on finding solutions, rather than dwelling on problems. We prioritize action and resourcefulness, seeing challenges as an opportunity for improvement—and always approach them with a positive mindset.
- Learn and grow together: Storyblok is a collaborative and diverse space where every voice is heard. We prioritize action over discussion, driving automation and streamlining processes to maximize efficiency. Through curiosity and continuous learning, we support each other in personal and professional growth.
Company HQ
Rathausviertel, Linz, Oberösterreich
Articles
Leadership
Dominik Angerer
(Co-Founder & CEO)Previously spent 3 years progressing to senior web developer at Netural.
Alexander Feiglstorfer
(Co-Founder & CTO)Previously co-founded Xtech Commerce, and worked as a Senior Web Developer at Netural GmbH.
Diversity, Equity & Inclusion at Storyblok
- At Storyblok, our strength lies in our people. We are a global team of smart, compassionate individuals who thrive on tackling big ideas and figuring out the details along the way. With team members representing 47 nationalities across 40+ countries, we celebrate the diversity of thought, background, and experience that makes our company extraordinary. Our team isn’t just made up of talented professionals—we’re dreamers, explorers, and achievers. Among us, you’ll find a pro-moto racer, a music anthropologist, a marine biologist, running enthusiasts, snow bunnies, former cabin crew, and so much more. Each unique story adds depth to our collective identity and fuels the creativity and innovation we bring to our work. We believe that inclusion starts with creating an environment where everyone feels they belong and has the freedom to thrive, not just in their careers but in their lives. Work-life balance and personal growth are not afterthoughts here—they’re integral to how we operate. By embracing the unique contributions of every team member, we’re building a workplace where all voices are heard, respected, and celebrated. We are proud to be Storyblok—a company as dynamic and multifaceted as the people who make it. 🌍✨
Share this job
View 12 more jobs at Storyblok