Customer Success Manager, Storyblok

$102-154k

+ Virtual Stock Option Plan

Excel

Salesforce

Google Workspace

Mid and Senior level

Remote from US

A headless CMS that enables marketers & developers to create with joy & succeed in the AI-driven era

Job no longer available

A headless CMS that enables marketers & developers to create with joy & succeed in the AI-driven era

201-500 employees

B2BContentSaaS

Job no longer available

$102-154k

+ Virtual Stock Option Plan

Excel

Salesforce

Google Workspace

Mid and Senior level

Remote from US

201-500 employees

B2BContentSaaS

Company mission

To make it easier and faster for marketing and developer teams to deliver impactful digital experiences at scale. And have fun while they’re doing it.

Job

Company

Role

Who you are

Experience working in a client-facing role, namely account management or customer success experience, or other closely related work experience
Experience managing account renewals - the ideal candidate should have a sales oriented approach and be able to effectively apply it throughout the entire customer journey
A proven record driving customer satisfaction and enhancing the customer experience
SaaS experience and working knowledge of software products
Strong computer skills and proficiency in Google Workspace, Excel, and other word processing tools; prior knowledge of Salesforce or another CRM is preferred
Ability to be self-motivated, highly organized, and have a positive attitude and professional demeanor
Exceptional written and verbal communication skills, analytical skills
Fluency in English

What the job involves

The Customer Success Manager will develop and maintain strong relationships with Storyblok customers ensuring their business needs are met and exceeded, and working with Enterprise Customers will own all aspects of the post sales process
Key focus is closing large deals and working together with Storyblok’s Sales team to discover new opportunities in your assigned sales territory
Build trusted relationships with customers and help them get the most out of the product this includes but is not limited to; onboarding, recurrent training, answering technical and content-based questions
Organize and run Quarterly Business Reviews (some onsite travel may be required)
Attend Industry events
Report up to date metrics on client usage data and health indicators
Retain and renew existing accounts
Develop long term strategic account plans that identify expansion opportunities. Own and close commercial upsell
Own the client and renewal opportunity data in Salesforce and ensure accuracy
Provide a first class customer experience’, we care about our customers and their experience, and our CSMs to become trusted advisors
Work closely with internal teams. For example; provide feedback to the product teams, liaise with Marketing teams on PR and Case Studies
The position requires approximately 20% travel, to foster client relationships and participate in events that contribute to the growth and success of Storyblok

Our take

A headless content management system (CMS) consists of a back-end that stores the content and a decoupled front-end display. This lets the content be streamed to any platform including apps, wearable devices or digital displays via an API. Compared to the other headless CMS solutions, Storyblok’s CMS provides highly customisable content blocks and visual editing tools. This gives developers the flexibility to build fast and reliable digital platforms. It is the first headless CMS to integrate such features into a modern headless architecture.

The company counts Pizza Hut, Adidas, UPC, Greggs and Decathlon amongst clients, alongside many thousands of solo developers that use their CMS. These are powering more than 74,000 projects across 130 countries.

Storyblok intends to use its new funding to expand its presence in the USA after its previous round accelerated expansion in key European markets including Germany and Ireland.

Freddie

Company Specialist at Welcome to the Jungle

Company

Funding (last 2 of 4 rounds)

Jun 2024

$80.5m

SERIES C

May 2022

$47m

SERIES B

Total funding: $138.5m

Company benefits

💪 Flexible Work Environment
🌍 Remote Workforce
🌴 25 days of vacation
📯 Everyone has a voice
🍭 Diverse Team
✈️ Annual Team Meetup
📚 Education and Development Opportunities
💻 High-quality, cutting-edge, equipment
🏢 Shared offices worldwide
💡 Code of Conduct which supports our values
💰 Annual Discretionary Bonus

Company HQ

Rathausviertel, Linz, Oberösterreich

Leadership

Dominik Angerer

(Co-Founder & CEO)

Previously spent 3 years progressing to senior web developer at Netural.

Alexander Feiglstorfer

(Co-Founder & CTO)

Previously co-founded Xtech Commerce, and worked as a Senior Web Developer at Netural GmbH.

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