Support Engineer, Mintlify
+ Equity + Bonus
More information about location
Documentation platform
Open for applications
Documentation platform
21-100 employees
Open for applications
+ Equity + Bonus
More information about location
21-100 employees
Company mission
To empower millions of developers worldwide.
Role
Who you are
- Strong engineering foundation - CS degree or engineering experience, demonstrated through shipped projects and real GitHub activity
- Some experience in a technical support or developer-facing role is a plus, but engineering chops come first; this role works for a strong new grad or someone with a few years under their belt
- Has directly owned a customer relationship or support queue - not just contributed to one
- Ability to diagnose and resolve technical issues end-to-end, independently
- Exposure to AI tooling, automations, or LLM-based workflows - you've built something with them, not just used them
- Exceptional written communication - your messages are friendly, precise, and professional; customers feel genuinely heard and helped, not just responded to
- A builder mindset - you see a manual process and feel compelled to automate it; you'd rather spend an hour building something that saves ten than do the same task twice
What the job involves
- Partnering with engineering to investigate, resolve, and ship fixes directly - your job isn't to escalate issues, it's to close them
- Opening PRs in production codebases to patch bugs, address edge cases, and improve behavior at the source - because the best support ticket is one that never gets filed again
- Building AI-powered agents, automations, and internal tooling that help the team resolve issues faster and stop them from recurring
- Identifying patterns across support cases and translating them into clear, actionable signals for engineering and product
- Responding to product and technical questions through our support inbox with speed, precision, and care
Our take
Software documentation has long been a challenge for developers, requiring significant time and effort to create and maintain. As companies like Stripe and Twilio set higher standards, the pressure on teams to produce clear, interactive documentation has increased, leaving many struggling to keep up with expectations.
Mintlify addresses this problem by offering a suite of documentation-authoring tools that simplify the creation process. The platform enables auto-generation of documents from codebases, features built-in templates, and incorporates AI-powered chatbots for enhanced user interaction.
With a growing customer base that includes prominent brands like Anthropic and Fidelity, and the recent closure of a successful funding round, Mintlify is poised for continued success. The company is further innovating its platform by personalising content and enhancing AI capabilities, positioning itself to meet the evolving needs of software documentation and support in the tech industry.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Apr 2026
$45m
SERIES B
Sep 2024
$18.5m
SERIES A
Total funding: $66.5m
Company benefits
- Flexible work culture
- 20 days paid time off every year
- Health, dental, vision
- 401k or RRSP
- Free lunch and dinners
- $700/year work setup stipend
- $200/month wellness stipend
- Annual team offsite
- Unlimited free mints
Company HQ
SoMa, San Francisco, CA
Leadership
Hahnbee Lee
(Co-Founder)Previously co-founded pe•ple (acquired by BetterMode). Experienced Software Engineer, having worked at Duolingo, Cornell Design & Tech Initiative, Cornell Rocketry Team, Tribe Community Platform, Vera.Zone, GoodStuff and Leidos.
Han Wang
(Co-Founder)Previously co-founded pe•ple (acquired by BetterMode) and Foodful. Also an experienced Software Engineer having previously worked at Bettermode and Facebook.
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