Principal Technical Program Manager, ServiceNow
$207.3-362.7k
+ Employee Stock Purchase Plan
More information about location
Office located in Santa Clara, CA
Cloud-based digital workflows for enterprises
Job no longer available
Cloud-based digital workflows for enterprises
1001+ employees
Job no longer available
$207.3-362.7k
+ Employee Stock Purchase Plan
More information about location
Office located in Santa Clara, CA
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- The successful candidate is a results-oriented self-starter with strong program management skills, technical expertise, and exceptional communication abilities to ensure successful execution, go-to-market, implementation, and customer satisfaction
- 12+ years of technical and non-technical portfolio/program management experience building programs on a global scale
- 6+ years of that dedicated to running large engineering programs; basic knowledge of cloud infrastructure or
- 8+ years and a Master's degree; or equivalent experience
Desirable
- Extensive experience driving large-scale, complex global change initiatives and programs to successful implementation
- Experience designing and building metrics, KPIs, and dashboards
- Solid experience in requirements gathering, including experience in creating process documentation
- Experienced with problem diagnosis, solution development, client communications, facilitation of decision-making, documentation, managing client expectations and team leadership
- Results-oriented, focusing on outcomes and accomplishments and thinking in terms of progress towards the big goal
- Ability to operate in a fast-paced, matrixed environment
- Excellent facilitation skills in leading planning meetings, reviews, and retrospectives, including the ability to concisely and accurately communicate to executive leadership
- Proven track record of using agile techniques to manage large-scale and complex projects
- Ability to efficiently context switch amongst multiple projects
- Ability and desire to travel to ServiceNow locations worldwide
What the job involves
- ServiceNow’s Success, Technology, Experience, and Platform (STEP) org is the largest organization in the company, comprised of all Products and Platform teams, along with our world-class Customer Success and Experience teams
- We are leveraging the unlimited potential of our platform across every industry, geography, solution, and persona to consistently deliver product and platform experiences our customers love
- We are seeking an execution-focused Principal Program Manager to join our team
- The ideal candidate will act as the deputy Generative AI Program Director responsible for overseeing the program and operations across all ServiceNow workstreams
- This is an opportunity to optimize processes to span across Generative AI stakeholders and drive outcomes across cross-functional teams
- You will work in a dynamic environment to bring your programs to life and see them through to successful completion while cultivating collaboration and driving business outcomes
- You will think strategically, while driving the tactical execution of large cross-organizational programs, from initial conception, through program development, delivery, and transition to operations
- Centrally manage high visibility complex programs with multiple workstreams across cross-functional teams like product, engineering, sales, marketing, finance, and infrastructure
- Drive the overall prioritization, project plan, milestones, deliverables, and success criteria for a portfolio of programs
- Identify, assess, prioritize, and mitigate risks to meet program objectives
- Coordinate and facilitate executive-level meetings and large cross-functional events
- Simplify complex issues into a crisp, actionable executive-level status
- Translate business objectives into execution strategy (tactical and strategic), lead and successfully execute the strategy through strong collaboration and agile leadership
- Develop metrics and data models to drive recommendations that accelerate decisions
- Develop trusted relationships with key technology, functional leaders and stakeholders to drive focus on the strategic program objectives and optimize program delivery. This includes establishing regular cadences and holding resources accountable for their responsibilities within the program
- Build process, template, and training artifacts
- Execute change management initiatives to ensure successful cross-organizational adoption of new processes
- Analyze trends and data to create reports and dashboards providing actionable insights to leadership
- Track and allocate resources effectively to ensure smooth program execution
- Develop required documentation such as process design documents, workshop agenda & presentations, use cases, roles/responsibilities
- Communicate and collaborate among cross-functional teams in a multinational environment for recommendations and assisting teams with resolving critical path technical issues and challenges
- Proactively identify and address issues with internal business units and engineering teams
- Analyze processes and outcomes to identify root causes & drive opportunities for improvement
- Lead by example, as a thought leader and subject matter expert in agile methods and agile product delivery
- Demonstrate visible leadership through internal presentations, improving transparency, and radiating information
- Establish, collect, and enable the reporting of key quality and product delivery process metrics to executives, organizational leaders and teams
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company values
- Win as a team
- Innovate and execute
- Stay hungry and humble
- Deliver customer success
Company HQ
Santa Clara, CA
Articles
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
Salary benchmarks
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Diversity, Equity & Inclusion at ServiceNow
- Enabling and empowering our people: We use rich learning programmes to equip employees with inclusive mindsets and skills, and we build equitable processes across our entire talent ecosystem
- Engaging our communities and allies: We make space to listen, share openly and engage in respectful dialogue. We extend into our communities through civic engagement, digital literacy and non‑profit support
- Building diverse talent and hiring inclusively: We grow stronger together by developing and advancing individual talent and by improving representation at all levels.
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