Senior Full Stack Engineer, Front

Telephony

$168.8-197.4k

+ equity

React
TypeScript
JavaScript
Python
Node.js
Ruby
Senior and Expert level
San Francisco Bay Area

More information about location

2 days a week in office

Front

Shared customer communication hub

Open for applications

Front

Shared customer communication hub

201-500 employees

B2BEnterpriseInternal toolsCommunicationCustomer serviceAutomation

Open for applications

$168.8-197.4k

+ equity

React
TypeScript
JavaScript
Python
Node.js
Ruby
Senior and Expert level
San Francisco Bay Area

More information about location

2 days a week in office

201-500 employees

B2BEnterpriseInternal toolsCommunicationCustomer serviceAutomation

Company mission

To make work happier by powering better relationships at scale.

Role

Who you are

  • To be successful in this role you must be a quick learner, have proven software development skills, would identify with being a product and business-minded engineer, have experience delivering high quality feature work on time, and work well in a dynamic, cross-functional team
  • Industry experience building fast, reliable, real-time web-based applications
  • Fluency in a dynamic language like Javascript, Python, Ruby, or similar
  • Knowledgeable about modern web technologies and excited to learn new ones, e.g. Node.js ES6, TypeScript, React
  • Exposure to architectural patterns of a large, high-scale web application
  • Experience working with or building APIs
  • Product minded: committed to building the best user experience
  • Business minded: understands the power of leveraging technology toward business outcomes
  • Ability to thrive in a dynamic, fast-paced, collaborative, and high-growth environment
  • Understand the trade-offs in employing different engineering solutions to a problem, valuing pragmatism over idealism

Desirable

  • Experience with AWS technologies
  • Rigor in automated test coverage, and other web best practices
  • Experience working with complex data models at scale

What the job involves

  • We are seeking an experienced Full Stack engineer to join our newly formed Telephony engineering team
  • Front's long-term vision is to evolve into an omnichannel solution for customer experience, beginning with support teams. As our product primarily serves help desk use cases, we've recognized a growing demand for high-quality voice and SMS capabilities from our customers
  • This team will focus on launching the initial version of Telephony while working toward delivering a more robust solution in the future
  • Work closely with product managers, product designers and other engineers to improve Front’s Telephony offerings. You will conceptualize, design, implement, test, and launch improvements to Telephony capabilities and use cases

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Insights

Led by a woman
Top investors

37% female employees

-25% employee growth in 12 months

Company

Company benefits

  • Flexible PTO
  • 401(K) plan
  • Parental Leave
  • Volunteer time off
  • Commuter benefits
  • Wellness benefits
  • Work from home opportunities
  • Health insurance
  • Equity
  • Mental health support
  • Family planning support

Funding (last 2 of 6 rounds)

Jun 2022

$65m

SERIES D

Jan 2020

$59m

SERIES C

Total funding: $203.3m

Our take

When a business receives an email from a customer it can set off a chain of forwarded emails across the company, an inefficient process where information (and sales!) can easily get lost. Front exists to change this, consolidating all customer communications into a single shared inbox which can be accessed by teams of any size and completely eliminates the need for internal emails.

With more companies moving to remote working and eCommerce becoming the predominant form of conducting business, Front's product has been enthusiastically received by over 8,000 companies, including Mailchimp, Shopitfy and Convoy. However it is by no means alone in this space, with huge competitors such as Google and Microsoft providing communications solutions and other internal communications tools such as Slack gaining traction. Front may have an edge here though: its unified solution also provides automated workflows, ticketing and analytical tools that are either absent or less well integrated in competing offerings.

In 2022, Front raised investments in a Series D round and achieved unicorn status with a valuation of over $1 billion. It is moving to futher develop its product and increase its market share, hiring on new talent ahead of a possible IPO in the near future. Definitely watch this space!

Steph headshot

Steph

Company Specialist at Welcome to the Jungle