Weekend Support & Community Champion, Forest
Part Time
Sustainable eBike app
Be an early applicant
Sustainable eBike app
21-100 employees
Be an early applicant
21-100 employees
Company mission
To create a greener and more sustainable future for our cities.
Role
Who you are
- We're on the hunt for a friendly, hardworking, and all-around great communicator who cares passionately about delivering top-notch experiences to our users
- You have 1-2 years of experience (this is an entry-level role) and are eager to learn and kick-start your career
- You're an excellent communicator both written and verbal
- You’re proactive you don’t wait for problems, you prevent the problems
- You're Tech Savvy and can learn new systems and software quickly
- You can work independently as well as part of a team and can adapt quickly to any situation
- You have great emotional intelligence - you can relate to anybody, especially with frustrated people
- You have impeccable attention to detail and are well-organised
- You know how to have a laugh and have fun! (who says work has to be boring)
- You're flexible with your working hours and can accommodate overtime opportunities
Desirable
- You've previously worked in a B2C customer service role
- You’ve worked closely with other teams in a business (such as Tech, Marketing, Operations) to resolve problems with the product or service
What the job involves
- As our Weekend Support & Community Champion, you'll be the eyes and ears of Forest, answering all their questions and resolving any issues via phone, email, or live chat
- We hate robotic conversations, so we keep things warm and bubbly - just like you!
- Hours: Saturday & Sunday 4pm-12am
- This role is 16 hours a week, but there will be potential to do overtime shifts during the week for varying shift patterns. Training will take place during the week
- Being the voice of Forest to new and existing customers via email, phone call, and live chat
- Collecting and sharing customer feedback & insights with the rest of the team for potential improvements to our operations, product, and technology
- Proactively reaching out to customers who may require support by analysing live journeys
- Completing background tasks such as identifying verifications, damage reports, ending abandoned rides and other tasks
- Supporting the Support & Community Manager with any ad-hoc tasks
- Reporting and flagging any bugs immediately to the correct team
- Helping to form our culture and tone of voice, and bring a fresh pair of eyes to everything
Our take
Forest is an e-bike service company that was launched in London in 2020. The company is committed to protecting the planet, which is why it has created e-bikes that emit zero greenhouse gases and are powered by renewable energy.
The company differentiates itself through its business model - the company allows users to use a green e-bike for 10 minutes for free every day (the free ride is supported by ads shown via the HumanForest app).
Forest partnered with the likes of Deliveroo, Financial Times and Whole Foods Market and has enjoyed several funding rounds led by Triodos Bank UK. It's in a good position to become the industry leader in the sustainable micro-mobility sector.
Steph
Company Specialist at Welcome to the Jungle
Insights
28% female employees
Glassdoor (3.6)
Trustpilot (2.2)
Company
Funding (last 2 of 6 rounds)
Jan 2025
$4.1m
SERIES B
Nov 2023
$6.8m
SERIES A
Total funding: $27.2m
Company benefits
- Health Cash Plan
- Regular socials
- Flexible working
- Birthdays off
- Share option plans
- Mintago - financial wellbeing app
- Bike minutes allowance
Company values
- Collaborative - We understand the importance of working together cross-functionally to accomplish goals. No matter the role, everyone has their place on the team and no one is left behind. We will always support and nurture you in your personal and professional growth!
- Mission-Driven -We want to change the way people move. This will be challenging at times but as a forward-thinking, resourceful and dedicated team, we are sure we'll do it!
- Dynamic - We often wear many hats. Forest is a fast-paced start-up and every day is different, but this is what makes it fun! We do not confine or limit our team members and will always provide them with opportunities to learn new skills.
- Fun - Who says work has to be boring. We know how to have a laugh and have fun. We work hard and play hard!
- Diverse - We believe a diverse team brings out the best of creative and analytical mindsets. We encourage diversity not only of backgrounds but also of personality. At HumanForest, we want everyone to feel safe, heard and supported
- Equitable - Everyone in the team owns part of Forest. Share option plans start at entry-level positions. All our successes are shared
Company HQ
London, UK
Additional info
- Agustín Guilisasti, formerly of Cabify, one of the biggest ridesharing networks in the Spanish- and Portugese-speaking world and the first mobility company to offset its carbon footprint, moved to London to complete his Master of Data Science and wished to familiarise himself with his vibrant new city. Frustrated by the limited and expensive last mile solutions available to him, he was inspired to create HumanForest, a free sustainable transport movement that everyone can access and enjoy.
Leadership
Agustin Guilisasti
(CEO)Previously Broker Asset Management at Tanner Corredores de Bolsa for 2 years and Country Manager at Cabify for 9 years.
Caroline Seton
(Head of Growth & Strategy)Previously Director at Finsbury, a leading global strategic communications and public affairs consultancy.
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