Senior Manager Customer Success, Lakera
Plus equity
3 days a week in office
GenAI security platform
Be an early applicant
GenAI security platform
21-100 employees
Be an early applicant
Plus equity
3 days a week in office
21-100 employees
Company mission
To enable enterprises to focus on building the most exciting AI applications securely by protecting them in the world of AI cyber risk.
Role
Who you are
- Experience: 5+ years in Customer Success, Account Management, or related roles, ideally within a high-growth B2B SaaS startup or AI company
- Technical Background: Previous experience as a software engineer and/ or technical degree
- Leadership: Proven ability to influence and drive strategy with minimal guidance. Experience in building or scaling a Customer Success team is a strong plus
- Customer-Centric Mindset: Deep understanding of customer success best practices, with a passion for delivering exceptional customer experiences
- Communication Skills: Excellent verbal and written communication skills with the ability to clearly articulate complex concepts
- Analytical Ability: Strong analytical skills, with experience in leveraging customer data to drive outcomes and make recommendations
- Results-Driven: A proactive, self-starter with a strong sense of ownership and accountability
- We’re excited about candidates who want to contribute to our in-office culture
What the job involves
- As Lakera’s first Customer Success team member, you will play a crucial role in shaping and driving the customer success strategy at Lakera
- You’ll be responsible for ensuring our customers realize maximum value from our products and services while building long-term relationships
- As a founding team member, you’ll also have the unique opportunity to help shape the future of the Customer Success team, influence the product roadmap and work cross-functionally to elevate customer satisfaction and retention
- Customer Onboarding: Lead onboarding sessions, guiding new customers to quickly achieve desired outcomes with Lakera’s products and services
- Customer Engagement: Build and maintain strong relationships with customers, acting as their primary point of contact and trusted advisor
- Proactive Account Management: Regularly engage with customers to understand their evolving needs and goals, and identify opportunities to add value
- Retention & Renewal: Drive customer retention and renewal rates by ensuring customer satisfaction and proactively addressing any concerns or challenges
- Product Feedback: Collect and communicate customer feedback to product and engineering teams, playing a key role in shaping the product roadmap
- Data-Driven Insights: Leverage data and customer insights to identify trends, risks, and opportunities, and share actionable recommendations
- Cross-Functional Collaboration: Work closely with Sales, Product, Engineering, and Marketing teams to provide a seamless and unified experience for customers
- Customer Advocacy: Act as the voice of the customer within the company, ensuring customer needs and perspectives are considered in key decisions
Application process
- Deadline to apply: None
- Applications will be reviewed on a rolling basis
Our take
Lakera is a real-time Generative AI (GenAI) security company protecting businesses from AI-specific risks. Its flagship platform, Gandalf, serves as the world's largest AI red team with over 250,000 unique users globally, including major clients like Microsoft.
Gandalf generates a real-time database of AI threats, growing by hundreds of thousands of new attacks daily, ensuring continuous protection for Lakera's customers. The demand for Lakera's platform is rising as businesses worldwide scramble to harness the power of GenAI without exposing themselves to associated risks.
Recently securing substantial funding, Lakera is ready to invest further into product development as well as expand its presence in the US, particularly in Silicon Valley. This positions Lakera well for a future of growth and leadership within the advanced AI security solution market.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
Jul 2024
$20m
SERIES A
Oct 2023
$10m
EARLY VC
Total funding: $30m
Company benefits
- Stock options/Equity plan
- MacBook & equipment
- Hybrid & remote work
- Conferences & events attendance
- Book allowance
- Education & development allowance
- Daily snacks in office
- Headspace account
- Relocation support where needed
- Health, dental, and vision insurance
- 401k plan
- Paid parental leave
- Unlimited PTO
- Health, wellness and commuter benefits
Company values
- Authenticity: Be your best self. You are honest, transparent and live ethical behavior
- Respect: You believe in fairness, you value diversity and you treat everyone with dignity - we are a team that value opinions and appreciate each other
- Innovation: Let’s do amazing things together - You cultivate creativity and encourage each other to think outside of the box
- Collective Accountability: All working towards the same goal - You are someone who takes ownership and works with others towards common goals
- Customer Commitment: Delivering quality - You are someone whose heart and focus is in building great products with a purpose
Company HQ
SoMa, San Francisco, CA
Articles
Leadership
David Haber
(Co-Founder & CEO)Previously founded Cognitir. They were also the Head of AI at Daedalean AI and an AI Safety Initiator at AI House Davos.
Mateo Rojas-Carulla
(Co-Founder)Graduated from the University of Cambridge with a PhD in Machine Learning. They previously worked as a Software Engineer at Google and as a Machine Learning Engineer at Speechmatics.
Matthias Kraft
(Co-Founder & CTO)Graduated from Imperial College London with a PhD in Physics. They previously worked as a Computer Vision Research Engineer and Head of Visual Positioning at Deadalean AI.
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