Customer Success Account Manager, Foodles
3-5 days a week in office
Office catering service
Job no longer available
Office catering service
201-500 employees
Job no longer available
3-5 days a week in office
201-500 employees
Company mission
To become the European leader for new generation B2B cafeterias.
Role
Who you are
- This role requires a strong blend of customer success, relationship-building skills, and a passion for delivering exceptional experiences
- Proven experience of 3+ years in a customer success or account management role, preferably within the B2B food or catering sector
- Strong relationship-building and communication skills, with the ability to effectively engage with clients and stakeholders at various organizational levels
- Passion for delivering exceptional customer experiences and a track record of ensuring customer success and satisfaction
- Empathy, active listening skills, and the ability to understand and address client needs and challenges
- Self-motivated and results-driven, with excellent organizational and time management abilities
- Tech-savvy with an interest in innovative solutions, preferably with experience in technology-driven customer success or related fields
- Knowledge of the UK corporate market, particularly within the office and workplace sector, is a plus
- Degree in Business Administration, Marketing, or a related field is preferred
- And last but nos least: you have a status that allows you to work in the UK
- If you have a passion for building strong relationships, driving customer success, and delivering exceptional experiences, we want to hear from you
What the job involves
- As a Senior Customer Success Account Manager, you will play a crucial role in building and maintaining strong relationships with office and hospitality clients across the UK
- Your primary focus will be to understand their office canteen needs, ensure smooth implementation of our smart fridge solutions, and drive customer satisfaction and retention
- 1. Launch (Implementation and Onboarding):
- Collaborate with cross-functional teams, including operations and technical support, to ensure a seamless onboarding and implementation process for clients
- Set up and coordinate a reliable launch schedule, from technical visits to installation and launch
- Ensure clients thoroughly understand how our smart fridge solutions work, how they can best use them, and manage their expectations
- Execute a successful launch campaign that maximizes awareness and drives initial uptake from our clients’ employees on site (communication, promotions, animations)
- 2. Engage (Client Engagement and Relationship Management):
- Serve as the primary point of contact for assigned accounts, addressing any questions, concerns, or issues in a timely manner, escalating within cross-functional teams if needed until effective resolution
- Proactively engage with clients on a regular basis to understand how the solution is working for them, how we can improve it, and anticipate any concerns
- Track customer success metrics (consumption, food ratings) and provide regular reports on customer health and engagement both internally and externally
- Serve as a trusted advisor to clients, providing strategic guidance, sharing best practices, and demonstrating the value of our office canteen solutions
- 3. Expand (Account Growth and Retention):
- Identify opportunities to expand product usage and upsell additional services or features to drive customer value and revenue growth
- Gather client feedback, insights, and requirements, and effectively communicate them to internal teams for product enhancements and improvements
- Manage contract renewals/extensions in a timely manner to maximize retention
- Join our dynamic and customer-centric team as a Customer Success Account Manager, and play a vital role in ensuring the success and satisfaction of our clients as they embrace our cutting-edge office canteen solutions
Salary benchmarks
Our take
The French office catering company Foodles launched its first foray into the UK market in 2022 and provides an appealing catering compromise between logistically complex office canteens and sandwiches delivered to the desk. Instead, Foodles furnishes companies with smart fridges, which are restocked daily with cheap meals freshly prepared by local chefs.
The company is targeting SMEs, which brings it a number of strategic benefits. For one, businesses at this scale are under pressure to offer perks that compete with those of enterprise employers but on a smaller budget. Additionally, it allows Foodles to focus on offering quality of food over quantity, and implement practices like distributing reusable packaging and unused food to local organisations.
Another feather in Foodle’s cap is its commitment to employing all those who prepare and deliver food on permanent contracts. These kinds of ethical business practices are becoming more than nice-to-haves: companies are under growing pressure from both CSR commitments and an increasingly values-oriented workforce to seek out good business partners. So Foodles is striking a strong note in the UK.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Sep 2021
$36.6m
SERIES B
Jun 2019
$10m
SERIES A
Total funding: $49.5m
Company benefits
- Teleworking: Employees - whose roles allow it - can choose to work remotely up to 4 days a week
- Mobility: Whatever your mode of transport, Foodles subsidises part of it: public transport 🚊; individual transport (car 🚙, two-wheelers 🛵 🏍, bike 🚲, scooter 🛴); electric bike for only 15€/month (partnership with Starbolt)
- Mutual and health: Foodles takes care of 50% of your mutual Alan insurance 🏥. Plus, through our partnership with Qare, you have free access to video medical consultations, available 7 days a week and with doctors from over 30 different specialities 👩⚕️👨🏻⚕️🩺
- Works council: We use Leeto, the works council advantage card, to provide a monthly subsidy for each employee for the reimbursement of your social, cultural or sports activities, as well as numerous discounts (cinemas🎬, theme parks🎡, sport🧘...)
- Sport: We have a partnership with the fitness room 🏋️🏃 Orange Bleue, 100m from the Clichy office. Registration fee 30€ ( instead of 80€), and employees can access all OB gyms in France, as well as individual coaching. Monthly subscription at 27,99€ (instead of 29,99€).
- Subsidised lunches: Last but not least, we offer our employees diiscounted rates on Foodles products 🍲🍱🍝to eat when you are at the office: 0,90€ for a main, 0,40€ for starters / desserts
Company HQ
Clichy, France
Leadership
Clement Bonhomme
(Co-CEO & Co-Founder)A venture developer with Wrapp, before working on accounts at Webhelp and then co-founding Capitaine Pizza. Also a teacher/lecturer at ESSEC Business School and Epitech.
Michael Ormancey
(Co-CEO & Co-Founder)An administrator at Réseau Entreprendre, before moving on to work as an associate with Time for the Planet.
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