Senior Product Experience Design Specialist, Mastercard
Global payments technology company
Job no longer available
Global payments technology company
1001+ employees
Job no longer available
1001+ employees
Company mission
To connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible.
Role
Who you are
- We are looking for an experienced User Experience/Interaction Designer passionate about the possibilities of data and data-driven experience design with good knowledge and experience of User Interface Design to join our rapidly growing, highly-innovative data-insights Product Development team
- Experience consuming UX research
- Experience in leading “Design Thinking” workshops with customers to identify requirements and ideate on potential product solutions
- Ability to identify best-in-class user experience through competitor analysis
- Experience of iterative “design-test-re-design” methodology to collect real user feedback to incorporate back into the design
- Experience developing User Archetypes and Personas and user journeys to inform product design decisions
- Experience in rapid prototyping (Lean UX and Design Thinking)
- Experience in articulating elegant and engaging experiences using sketches, storyboards, information architecture blueprints and prototypes
- Experience in the implementation of creative, useable and compelling visual mockups and prototypes
- Experience working with complex information architectures
- Experience of design-experiences across multiple media
- Experience using Balsamiq, Photoshop, GIMP, Flinto, InVision, Pixate, FramerJS, Omnigraffle, Axure, Origami, Adobe Experience Design, Proto.io, Justinmind, and/or other Wireframing/Prototyping tools
- An understanding of complex information architectures for digital applications
- Any experience in motion graphic design is a strong plus
- Prior experience working in a world-beating UX team
- Experience working/multi-tasking in an extremely fast-paced startup-like environment
- Experience in client-facing engagements, preferably in leading them
- Empathetic champion of the user – passionate about the detail of great usability, interaction design and aesthetics to give the best possible UX
- Versed in – and passionate about – Edward Tufte’s seminal design book: “The Visual Display of Quantitative Data”
- Passionate about the possibility of data driven experiences – so-called “emergent ontologies” (patterns in the data) driving UX and UI. Passionate about the potential for data, Artificial Intelligence (AI) and Machine Learning ML)
- Defensible point-of-view on and Adaptive v Responsive v Liquid/Fluid UI
- Defensible point-of-view on gamification
- Interest in VUIs (Voice Interfaces)
- Demonstrable knowledge of UX and Interaction Design heuristics and best practices: e.g. Lean UX; Mobile First etc
- Demonstrable knowledge of ergonomic and usability best practices
- Bachelors or Masters Degree in Design for Interactive Media, or equivalent experience
- World-beating portfolio covering multiple form-factors: desktop; tablet; mobile; wearable; other
- Demonstrable commitment to learning: insatiable to discover and evaluate new concepts and technologies to maximize design possibility
What the job involves
- The design function works as part of wider cross-functional teams that form organically around data product ideas – collectively contributing to the rapid iteration of Prototypes and MVPs (Minimal Viable Product), mainly in the B2B and B2B2C arenas
- Each design iteration is exposed to end-users at each cycle of our rapid design-test-redesign process, to ensure optimum user traction
- Prototype and MVP outputs include dashboards; widgets; chatbots; web applications; mobile applications; VUI voice interfaces; digital assistants; etc. – all in service of solving complex business challenges and with an ever increasing emphasis on Artificial Intelligence (AI) and Machine Learning (ML)
- Design of Proof-of-Concepts and Minimum Viable Data Products (MVPs) using human-centric design principles and rapid prototyping (Lean UX and Design Thinking)
- Participate in "Design Thinking" workshops – collaborating cross-functionally with industry verticals, regional leads and end-users to ensure optimal digital data products
- Explore the “art-of-the-possible” in the era of Big Data, Artificial Intelligence (AI) and Machine Learning (ML) – whilst always maintaining regulatory compliance
- Leverage existing – and contribute net new – design patterns to Mastercard’s design pattern library
- Help define the next generation of data and data-driven products – and through doing so, help shape the future of Mastercard and its growth
- Work closely with our technology team to define implementation standard for our products leveraging modern presentation layer practices such as adaptive/responsive web and current and forward thinking technologies
- Ensure that designs deliver an appropriate balance of optimizing business objectives & user engagement, in close partnership with product managers
- Liaise with regional and country teams to ensure that designs are reflective of the diversity of needs for a global user base
- Help define the next generation of data and data-driven products and their visualization – and through doing so, help shape the future of Mastercard and its growth
Our take
Mastercard is in the global payments business, and operates the world's fastest payments processing network. Its products and solutions have become central to everyday commerce across the world, in activities ranging from shopping and travelling to running businesses.
As the economy has become more and more digitised, Mastercard has been a leading player in helping businesses and individuals across the globe embrace card payments and digital banking. One of the world's largest companies, its revenue has seen consistent gain in the last 20 years.
The challenge for modern payments companies is that payments are always changing, as seen in the astronomical rise of contactless payments over the last decade. Mastercard's acquisition of blockchain systems, and an overall focus on leveraging its technology towards a digital economy, has placed the company in good stead to keep up to date with current trends, like cryptocurrency, in the digitised payments world.
Steph
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Company
Company benefits
- Gym membership
- Share purchase options
- Extra holiday purchase optional
- Work from home opportunities
- Health insurance
Company HQ
Purchase, Harrison, NY
Leadership
Michael Miebach
(CEO)Has served in a variety of roles at the company, including President and CPO. Currently Board Member at IBM, Accion, the World Resources Institute, the US-India Strategic Partnership Forum, and the Metropolitan Opera. They are also a Trustee of USCIB.
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