Customer Success Manager, Roamler

£30-40k

Junior and Mid level

Remote from UK

Platform technology for flexible resourcing

Be an early applicant

Platform technology for flexible resourcing

201-500 employees

B2BEnterpriseMarketplaceMarketingSaaS

Be an early applicant

£30-40k

Junior and Mid level

Remote from UK

201-500 employees

B2BEnterpriseMarketplaceMarketingSaaS

Company mission

To match the demand for fast and effective solutions to business problems, with professionals who are looking for more growth opportunities.

Job

Company

Role

Who you are

You have experience in supermarket retail or in a client-facing role, and in our book that beats any qualification
You are structured and analytical, and you can juggle several things at once without dropping any of them
You communicate clearly, you enjoy presenting to clients and you take initiative rather than wait for it
Excel and PowerPoint hold no secrets for you, and you are curious about how AI can make your work and your clients smarter, because we use it every day
Above all, you feel at home in a scale-up where things change fast, because you like it that way

What the job involves

You own your client relationships from start to finish
You are their go-to person, and you make sure their goals are not just met but exceeded
Your days are varied: you run several retail projects at the same time, covering everything from operations to commercial strategy
You spot opportunities to grow your accounts, and you team up with sales to bring new clients on board
Internally you share insights, run evaluations and help colleagues across Europe sharpen their projects

Our take

Businesses are increasingly in need of flexible field-marketing solutions to maintain the organisational agility required to stay competitive. Roamler provides a B2B crowd-supported solution, employing a large network of on-demand professionals.

Users are recruited on a mobile app and are matched to ‘tasks’ for various companies. The company has become a European leader in this space, performing tasks for the biggest FMCG manufacturers, consumer brands, PCGs and retail chains.

The company has also opened its platform to independent professionals who perform installations, maintenance and repair for clients such as Eneco, Ring and ANWB. Roamler is continuing to expand its services internationally, collecting positive case studies from its growing client list.

Freddie

Company Specialist at Welcome to the Jungle

Insights

-7% employee growth in 12 months

Glassdoor (3.9)

Trustpilot (4.3)

Company

Funding (last 2 of 5 rounds)

Jun 2020

$22.9m

SERIES B

Apr 2016

$5.2m

SERIES A

Total funding: $30m

Company benefits

Bonus
33 days holiday, including public holidays, plus the option to buy or sell five days each year (tbc)
Company pension scheme (for full-time roles)
Travel allowance
Life Insurance
Medical insurance

Company HQ

Buiksloterham, Amsterdam, Netherlands

Leadership

Wiggert de Haan

(AI Strategist & Co-Founder)

Previously CEO of ISIZ and Founder of MindWorld.

Martijn Nijhuis

(Ambassador & Co-Founder)

Previously Account Manager and Founder of TNS NIPO Commerce, Vibes Europe and Quint Result Onderzoek & Advies.

Jeroen Ten Haave

(CEO)

Previoulsy CEO at Oxxio and Managing Director at Unamic/HCN.

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