Quality Engineering Manager, Amazon
$151-204.3k
Office located in MA, N.Reading
The largest online retailer and technology provider
Be an early applicant
The largest online retailer and technology provider
1001+ employees
Be an early applicant
$151-204.3k
Office located in MA, N.Reading
1001+ employees
Company mission
To be Earth's most customer-centric company.
Role
Who you are
- Experience in project/program management, Inventory Control, Quality Assurance, or Lean Six Sigma
- Bachelor's degree in Mechanical Engineering, Industrial Engineering, Quality Engineering, or a related technical field
- 7+ years of experience in quality engineering within environments producing complex electromechanical or precision hardware products
- 3+ years in a leadership role, with demonstrated experience hiring, scaling, and managing quality engineering teams from the ground up
- Expertise in APQP/PPAP processes, DFMEA/PFMEA facilitation, control plan development, and core quality tools (SPC, MSA, 8D, 5-Why)
- Experience managing a metrology lab or dimensional inspection function (CMM, optical measurement, gauge calibration)
- Experience managing Material Review Board (MRB) processes and non-conformance disposition
- Demonstrated ability to influence product and process design through data-driven quality arguments
- Experience in high-mix or evolving product environments where quality systems must adapt to frequent design iterations
- Master's degree in engineering or equivalent
- 10+ years of experience in quality engineering with progressive leadership responsibilities, including experience launching operations for new products under compressed timelines
- Experience in automotive, aerospace, medical devices, or other advanced hardware environments
- Six Sigma Black Belt or Green Belt certification; CQE (Certified Quality Engineer) or CQM credentials
- Deep understanding of GD&T (Geometric Dimensioning & Tolerancing) and its application to complex mechanical assemblies
- Experience with quality data systems, production analytics platforms, and statistical software (Minitab, JMP, or equivalent), including advanced SPC application
- Knowledge of relevant quality standards (ISO 9001, IATF 16949, AS9100) and their practical implementation
- Exceptional written and verbal communication skills, with the ability to present data-driven quality insights and risk assessments to executive leadership
What the job involves
- We are seeking a visionary leader for the Quality Engineering organization
- You will define and deploy the comprehensive quality strategy for our advanced operations, owning the end-to-end quality lifecycle from early development through high-volume production
- You will establish the quality management system, build the team, and create the standards and systems that ensure our advanced hardware products meet the highest quality bar
- This is a high-development environment that's evolving rapidly
- You will hire and develop a multi-disciplinary team of Quality Control Engineers, Supplier Quality Engineers, Metrology specialists, and Quality Technicians embedded across the product lifecycle
- Build the Quality Management System (QMS), define quality policies, procedures, control plans, and inspection standards that scale from pilot through high-volume production
- Develop and maintain quality control plans for all processes, right-sized for both pilot line development and high-volume operations
- Establish standards and processes for Incoming Quality Control (IQC), in-process inspection, and final product acceptance. Define sampling plans, inspection methods, and escalation protocols
- Own the Material Review Board (MRB) process, assess, disposition, and manage non-conforming material, escapes, and quarantines with clear data-driven decision making
- Implement and manage quality data systems for tracking defects, yields, escapes, and corrective actions. Use data to identify trends, drive improvements, and report quality performance to leadership
- Coordinate and facilitate Design FMEAs (DFMEAs) and Process FMEAs (PFMEAs) during product and process development. Ensure cross-functional participation and rigorous risk assessment
- Influence product and process designs through data-driven arguments, provide quantitative feedback on manufacturability, process capability, tolerance stack-ups, and quality risk to design teams
- Ensure designs and production processes are entitled to meet quality standards before production release. Lead quality readiness for New Product Introductions (NPI), driving design-for-quality and design-for-inspection principles early in the development cycle
- Define and execute measurement system analysis (MSA), process capability studies (Cpk/Ppk), and validation protocols to qualify new products and processes
- Lead the Supplier Quality Engineering function, ensure suppliers complete Production Part Approval Process (PPAP) and meet our quality requirements before parts are released for production
- Set and enforce IQC standards for all incoming materials and components. Define inspection plans, sampling strategies, and acceptance criteria based on part criticality and supplier performance history
- Manage supplier quality performance through scorecards, corrective action requests (SCARs/8Ds), and periodic business reviews. Drive supplier improvement and development
- Lead first article inspection (FAI) and qualification processes for new supplier parts, engineering changes, and sourcing transitions
- Collaborate with Supply Chain and Process Engineering to assess and mitigate supplier quality risks for new product introductions
- Own and operate the metrology lab, manage CMM (Coordinate Measuring Machine) programming, optical measurement systems, gauge calibration, and precision measurement capabilities
- Ensure measurement systems are validated (MSA/Gage R&R) and capable of detecting variation at the level required by product specifications
- Provide metrology support to product development, process engineering, and supplier quality teams for dimensional analysis, root cause investigations, and process capability studies
- Maintain calibration programs for all production gauges, fixtures, and measurement equipment in compliance with quality standards
- Own quality performance in production, quality technicians execute the control plan, partner with the operations team, and escalate non-conformances through established mechanisms
- Drive rigorous root cause analysis (RCA) using structured methodologies (8D, 5-Why, Fishbone, fault tree) for internal defects, customer escapes, and supplier quality issues
- Aggressively manage the escape and quarantine process, rapidly assess impact, contain affected product, govern quarantine inventory, determine disposition, and implement corrective/preventive actions to prevent recurrence
- Establish quality metrics (DPPM, first pass yield, scrap reduction, escape rate, cost of poor quality) and drive continuous improvement through data analysis and cross-functional problem solving
- Partner with other teams as their quality interface — ensuring production teams have the quality support, data, and feedback loops to deliver product at standard
- Hire and develop the best: build the Quality Engineering organization from the ground up, Quality Control Engineers, Supplier Quality Engineers, Metrology specialists, and Quality Technicians
- Manage team structure and operating model to support both development (FMEA facilitation, design reviews, qualification) and sustained production (inspection, RCA, MRB, continuous improvement)
- Create training programs for quality technicians on inspection methods, measurement equipment, control plan execution, and non-conformance reporting. Additionally, develop and deliver quality awareness training for operations and production staff to promote best practices, defect recognition, and quality accountability on the production floor
- Champion a "built right first time" quality philosophy. Foster a culture of data-driven decision making, relentless root cause analysis, and proactive quality prevention. Integrate quality into the company culture — not just within your team but across operations, process engineering, and design, ensuring quality awareness and accountability are embedded at every level
Our take
Amazon is the world's largest online retailer, and is well-known for its disruption of well-established industries. The company is present in numerous verticals, including cloud computing with Amazon Web Services, AI with its range of Alexa devices and a global marketplace more commonly referred to as 'the everything store'. Acquisitions include Ring, Twitch, Whole Foods Market, and IMDb.
More recently, Amazon has been focused on leading the "third wave in digital advertising". Many businesses are now shifting ad dollars to retailers, which before would have been spent with online media platforms. Amazon's seen great success in the space, with its revenue from advertising now higher than its Amazon Prime membership scheme, audiobooks and digital music combined. This growth is particularly impressive considering its digital ad rivals (like Snap, Alphabet, and Meta) have suffered declines due to wider macroeconomic factors and Apple's iOS privacy changes.
Despite its dominant market position, Amazon will continue to be challenged over the next decade, including sustaining AWS's cloud dominance in the face of Google and Microsoft. On top of this, the company's e-commerce division is facing profitability problems despite its 2023 post-IPO debt funding of 8 billion. It will need to find new ways to stay above their competitors.
Steph
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Company HQ
South Lake Union, Seattle, WA
Leadership
Jeff Bezos
(Founder & Executive Chairman)Jeff is an American business magnate, media proprietor, and investor. As well as founding Amazon, Jeff founded Blue Origin, an aerospace manufacturer and sub-orbital spaceflight services company and also owns The Washington Post.
Andy Jassy
(President & CEO)Joined Amazon as a Marketing Manager in 1997. Developed AWS with Jeff Bezos, and became CEO of Amazon in 2021.
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