Account Manager, NinjaOne
Trilingual Spanish & Portuguese
More information about location
3 days a week in office
Endpoint IT management platform
Job no longer available
Endpoint IT management platform
1001+ employees
Job no longer available
More information about location
3 days a week in office
1001+ employees
Company mission
To simplify IT operations by automating real-time visibility, security, and control over all endpoints.
Role
Who you are
- You have exceptional consultative skills, including the ability to communicate clearly, actively listen, inspire, project confidence, and overcome objections
- As customer advocate and product expert you excel at influencing and inspiring customers
- Polished verbal and written communication skills
- Resilient and calm, you are able to guide customers through issues and escalations
- You have a proven track record in achieving and maintaining sales targets
- You have extensive IT knowledge
- Bachelor’s degree (preferred)
- As an experienced Account Manager, you enjoy “owning” a portfolio of accounts and guiding them through the customer journey
- Fluency in English, Spanish and Portuguese required
What the job involves
- About the RoleAs a NinjaOne Account Manager, you are an outgoing, self-motivated individual who is excited and skilled at building relationships with customers
- Through heavy phone interaction you will be the lead point of contact for all matters specific to your accounts, and will build and maintain strong, long-lasting customer relationships
- As the Account Manager you will be the expert in best practices and product adoption negotiating contracts and offering additional products and services to help the customer recognize the benefits of NinjaOne’s Solutions while growing and maximizing profit for the company
- This Account Manager will focus on the LATAM region, and is required to be fluent in English and Spanish or Portuguese
- You will be responsible for growing your individual book of business within your portfolio of existing accounts
- Proactively engage and reach out to your accounts on a regular basis
- As the “single point of contact” for those accounts, you will build relationships to identify, qualify, sort, and develop your own cross-sell and up-sell opportunities
- Communicate with customers and react to client requirements quickly and efficiently
- Analyze and understand the customer needs to present a solution that meets the customer requirements
- Nurture, build, and maintain strong relationships with stakeholders to ensure customer satisfaction and to find growth opportunities
- Research and document relevant contact information for existing leads in Salesforce
- Utilize Salesforce to ensure activities are documented properly, opportunities are forecasted accurately, and information regarding the opportunity is communicated appropriately
- Maintain knowledge of market conditions and competitive activities
Our take
NinjaOne is an IT endpoint management platform that offers comprehensive solutions for managing and securing endpoints in an organisation's IT infrastructure.
The platform helps enhance security measures and ensure optimal performance across various endpoints through a variety of products from vulnerability patch management to cloud backups for multi-tenants. It is also able to protect users logging into IT systems remotely, making it a valuable option to the large roster of companies embracing remote work.
Since founding in 2013, NinjaOne has grown both its team and customer base substantially, and now serves the like of NVIDIA, Nissan and HelloFresh. A influx of funding has also allowed the company to hyper-focus on its customer support, especially in remote form, and continue to develop its products and automations.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Feb 2025
$500m
SERIES C
Feb 2024
$231.5m
SERIES C
Total funding: $761.5m
Company HQ
Waller Creek District, Austin, TX
Leadership
Sal Sferlazza
(Co-Founder & CEO)Co-Founder and member of the Board of Directors for Boostlingo. Founder and Principal for LaunchCapital.co. Previously co-founded other companies including Realm Interactive/NCsoft and PacketTrap/Quest Software.
Christopher Matarese
(Co-Founder, President & CFO)Serial entrepreneur. Co-founded Boostlingo, Launch Capital, Anchor and Bandera.
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