Senior Product Enablement Manager, Phorest
More information about location
Salon management solution
Be an early applicant
Salon management solution
201-500 employees
Be an early applicant
More information about location
201-500 employees
Company mission
To empower and inspire salon, spa and clinic owners to grow fantastic businesses while attracting and delighting loyal clients and talented staff.
Role
Who you are
- 7+ years’ experience in Product Enablement, Product Operations, Customer Enablement, Product Adoption, Customer Success Operations, Learning, or a related SaaS discipline
- Proven ownership of a strategic, cross-functional domain with significant organizational impact and a track record of driving complex product launches and change management
- Deep expertise in designing scalable enablement, education, knowledge, or digital adoption programs
- Strong product, customer, and commercial acumen with the ability to connect product capabilities to business outcomes and customer value
- Strong analytical capability, using quantitative product/customer data and qualitative insight to identify knowledge gaps and drive solutions
- Proven ability to influence senior stakeholders, build alignment, and deliver cross-functional outcomes without direct authority
- Exceptional communication, facilitation, and storytelling skills, with the ability to translate complex product capabilities for various internal and external audiences
- Hands-on experience with digital adoption platforms (such as Pendo) and product analytics tools
- A growth mindset and comfort using AI, automation, and modern tools to optimize operational scale and self-service
What the job involves
- Shape global product education and launch readiness at Phorest, helping teams confidently bring new features to life and deliver more value to salons and med-spas
- We’re looking for a Senior Product Enablement Manager to join our Product Operations team and own Phorest’s global product enablement and education strategy
- Sitting within Product Operations, this senior individual contributor will ensure our product investments translate into confident teams, successful launches, and measurable customer value
- You will play a key role in educating and preparing customer-facing teams for new product and feature launches—ensuring they have the knowledge, supporting collateral, guidance, and systems to confidently onboard, support, and grow customer adoption
- Partnering across Product, Product Marketing, Education, Support, Success, Growth, Sales, and Regional teams, you will establish scalable standards, establish our end-to-end product content strategy, drive digital adoption via tools like Pendo, and leverage AI to scale operational efficiency
- This is a high-impact opportunity to shape internal product education, scale knowledge systems, and optimize product adoption globally
- Global Strategy & Governance: Define and evolve Phorest’s global approach to product enablement, launch readiness, and internal education. Establish scalable frameworks and governance that enable consistent execution across functions and regions
- Launch Readiness & Change Management: Partner across Product, Product Marketing, Release & Launch Operations, and regional teams to translate product strategy into clear launch plans, ensuring customer-facing teams are fully equipped to operationalize new capabilities
- Scalable Education & Knowledge Systems: Design learning pathways, training programs, playbooks, and self-service knowledge ecosystems that build product capability, streamline PM onboarding, and reduce operational reliance on Product Managers
- End-to-End Product Content Strategy: Own Phorest’s product content lifecycle—defining standards for Jira, Notion, release notes, feature catalogues, and release communications to ensure consistent product messaging across all internal and external touchpoints
- Digital Adoption & Pendo Governance: Own the strategy and operating standards for Pendo and in-product guidance, utilizing digital adoption interventions to drive activation, engagement, and sustained feature usage
- Data-Driven Outcomes & Feedback Loops: Define success metrics for enablement initiatives, combining product data, customer insights, and frontline feedback to diagnose adoption barriers and deliver targeted education programs
- Product Expertise & AI Scaling: Serve as a senior product expert across Phorest products and industry workflows, while leveraging AI, automation, and operational improvements to increase enablement leverage and self-service
Application process
- We usually respond within two weeks
Our take
Annually, significant financial losses plague salons and health spas due to both no-show appointments and sluggish periods. Addressing this predicament head-on, Phorest emerges as the solution, providing salon proprietors with user-friendly marketing software.
Phorest's software allows salons to dispatch appointment reminders and promotional details to their clientele. This seemingly uncomplicated remedy remarkably curtails no-show deficits by an impressive 70% - an extremely valuable offering.
From its inception, Phorest has consistently evolved and broadened its platform, adding features for staffing management, inventory control and strategic marketing. It has also secured funding which has enabled it to confidently vie with international contenders like Zenoti and Booker on the global stage.
Freddie
Company Specialist at Welcome to the Jungle
Insights
9% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Mar 2022
$12m
LATE VC
Jun 2018
$22.5m
GROWTH EQUITY VC
Total funding: $36m
Company benefits
- Your wellbeing is important to us - We provide private healthcare, and employee assistance program and a free online GP service (WebDoc)
- As part of our Financial Wellbeing, we provide an Employee Share Purchase Scheme, Pension, Life Assurance, and Income Protection
- We help you travel by providing a bike to work scheme as well as tax saver transport tickets
- We care for your family and provide Enhanced Maternity and Paternity benefits
- We grow our own timber! We provide a great learning environment including an extensive onboarding program
- Career development is important to us. We even have our own in-house Learning and Development/Business coach and many online resources including LinkedIn learning
- We don't believe in formal dress codes. We prefer causal things
Company HQ
North City, Dublin, Ireland
Leadership
Ronan Perceval
(Co-Founder & CEO)Previously worked in hair salons, and also co-founded Demonware.
Jamie Myerscough
(Co-Founder & Director)Previously served as Phorest's CEO and Sales Director. Is currently CEO of Educogym.
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