Interim Head of Product, Kaluza
Customer Care, 12 Month Fixed-Term Contract
£108-132k
+ Discretionary bonus scheme
1+ day a week in office
Intelligent software platform powering the future of energy
Job no longer available
Intelligent software platform powering the future of energy
501-1000 employees
Job no longer available
£108-132k
+ Discretionary bonus scheme
1+ day a week in office
501-1000 employees
Company mission
To help decarbonise the world.
Role
Who you are
- You are a seasoned product leader who can hit the ground running in a dynamic, fast-paced environment. You are:
- (Must have) Experienced in managing and scaling multiple product teams, with a minimum of two years experience as a Head of Product mentoring and coaching a team of Product Manager
- Skilled in defining and delivering product strategy, roadmaps, and outcomes
- Experienced in managing and scaling multiple product teams
- Passionate about end-user experience, particularly in operational and contact centre environments
- Highly analytical, resourceful, and hands-on, with a strong focus on outcomes
- An excellent communicator who can influence senior leadership and external stakeholders
- Known for building strong internal and external relationships
- Comfortable with travel for key client and industry engagements
Desirable
- Prior experience as a Head of Product managing multiple product teams
- Strong commercial acumen, particularly around go-to-market strategy and pricing
- Background in energy retail operations and contact centres (CCaaS)
- Experience leveraging AI to enhance customer experiences
What the job involves
- As the Interim Head of Product for Customer Care, you will lead the strategy and execution of Kaluza Agent Experience and Customer Contact as a Service (CCaaS), and Customer Self-Service Experience
- These products are mission-critical to Kaluza’s vision and objective to enable global energy retailers to provide exceptional, AI-driven, and cost-efficient customer service
- Reporting To: Product Director
- Contract Type: Fixed Term (12 months – Parental Leave Cover)
- Owning and refining the global strategy and roadmap for Customer Care products
- Driving delivery of in-flight development milestones and evolving the product strategy as we learn from customer adoption
- Collaborating with Commercial, Design, and Engineering teams to refine the go-to-market strategy
- Representing Kaluza in external engagements, conferences, and client meetings
- Managing and developing a talented team of product managers while contributing to the broader product community
- You’ll thrive in this role if you enjoy transforming customer insights into product innovation and influencing teams across a global stage
Application process
- Closing Date for Applications: 11th June 2025
Salary benchmarks
Our take
The energy landscape is one of the most dynamic and fast-evolving sectors in the world. More and more energy retailers are looking to move further toward digitisation and reap the benefits of modern technology in an increasingly connected world. But many are struggling with the transition, held back by legacy operating systems which slow them down, drain resources, and hamper innovation.
This is where Kaluza comes in. An ecosystem of platforms whose services range from energy billing to smart electric vehicle charging, Its real-time cloud platforms transform supplier operations, reducing the cost to serve and boosting customer engagement. Essentially, its platform is aimed at helping businesses streamline their operations, saving them time, effort, and money which can be better invested elsewhere.
Kaluza is riding the momentum of a growing desire for sustainable business and services. Its program relating to electric car charging, for example, will be able to capitalise on huge new demand in that sector - over 100,000 electric cars are already on the roads in the UK, and Bloomberg New Energy Finance has predicted that electric cars will account for over 50% of new global car sales by 2040. As the globe moves further towards sustainable use of energy in the coming years, Kaluza could be very well positioned to capitalise.
Freddie
Company Specialist at Welcome to the Jungle
Insights
33% employee growth in 12 months
Company
Funding (1 round)
Jun 2024
$100m
LATE VC
Total funding: $100m
Company HQ
Kensington, London, UK
Articles
Leadership
Melissa Gander
(CEO)Initially joined Kaluza as COO before becoming CEO in 2024. Previously worked at OVO Energy in a number of roles, including Managing Director of Smart Metering and Group COO. Prior to that, they worked at INEXUS as a Process and Performance Analyst and a Customer Manager.
People progressing
Joined as Senior Technical Product Manager in 2017, promoted after 2 years to Head of Product, promoted again in 2024 to their current position as Director of Product.
Joined Kaluza in 2020 as a Software Engineer, and in less than 2 years was promoted to Software Engineering Manager and again promoted in 2023 to Senior Software Engineer.
Diversity, Equity & Inclusion at Kaluza
- We are developing an dedicated Early Talent programme with a focus on underrepresented groups, offering different training opportunities within the business
- Our applicant tracking system, Greenhouse, also anonymously tracks the diversity of each candidate pipeline, so we can proactively take action when a pipeline needs to be more diverse
- We invest in tools, like Textio, and focused diversity job boards to help us reduce bias in our job postings and recruitment activity
- Commitment in improving diversity across our Tech Teams and working with companies to improve the tech ecosystem as a whole, specifically have committed to 25% Women in Tech by 2025
- We've signed up to numerous charters, like the Tech Talent Charter, Race at Work Charter and Trans in the City, to show our continuing commitment to improving I&D within Kaluza and the wider community
- Within Kaluza we have belonging communities set up, to offer support and forums for everybody
- We run monthly Inclusive Hiring Skills & Bias training that are open to all Kaluza employees
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