Client Delivery Manager, FINBOURNE Technology

• 7+ years managing complex SaaS implementations in financial services
• Proven success delivering multi-stream enterprise projects through go-live
• Deep understanding of buy-side operations (NAV, P&L, trade booking, settlement, reporting)
• Hands-on experience with buy-side platforms (ABOR, IBOR, PMS, OMS, EMS)
• Strong financial product knowledge across equities, fixed income, derivatives
• Exceptional organizational and stakeholder management abilities
• Experience with API integrations, data migration, and technical architecture mapping
• Excellent communication skills, including presenting to C-level executives
• Proficient with JIRA, project management tools, and creating project documentation (PIDs, BRDs)
• Strong problem-solving in complex, ambiguous environments

Desirable

• We are seeking an experienced Client Delivery Manager to lead the successful implementation and go-live of FINBOURNE's SaaS solutions for financial services clients
• The ideal candidate will excel at managing complex, multi-faceted onboarding projects, orchestrating technical integrations, and ensuring clients achieve value quickly and efficiently
• You will be the primary driver ensuring our enterprise clients transition smoothly from contract signature to production launch within agreed timelines
• This role sits within the Client Success team, which manages the full client lifecycle from implementation through ongoing relationship management
• You will be responsible for effective governance of client onboarding engagements, ensuring timely delivery of contractual commitments while coordinating cross-functional resources across Engineering, Sales Engineering, Platform, and Finance teams
• This is an exciting opportunity to own the end-to-end onboarding experience for enterprise clients implementing FINBOURNE's market-leading investment management platform
• You will manage sophisticated data migration, system integration, and configuration projects while building strong relationships with C-level and senior stakeholders at leading asset managers and asset servicers
• Own end-to-end implementations from contract signature through go-live and BAU handover
• Build and execute comprehensive project plans across data migration, configuration, and integrations
• Manage timelines, dependencies, resources availability, and critical path to ensure on-time launches
• Monitor SLAs, escalate risks, and drive accountability across internal and external teams
• Map current and future-state technical architecture with clients and internal teams
• Oversee integrations with client systems (ABOR, IBOR, PMS, OMS, custodians, vendors)
• Coordinate API configuration, data mapping, and system setup
• Use JIRA, Dynamics, and RAID logs to track progress and manage deliverables
• Learn LUSID & Luminesce products to become proficient and provide consultancy to clients, on optimum data models and product usage design
• Build trusted relationships with senior client stakeholders (CTOs, Heads of Operations)
• Run daily standups and lead steering committees with internal and external executives
• Create strong and clear content for Governance Forums
• Influence decisions, manage scope, and align expectations
• Execute seamless handovers to Client Success and Support teams